5. Public Reporting as a Quality Improvement Strategy

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949. Moore JD, Jr. Real results. Pa. report gives consumers outcomes data they can use. Mod Healthc. 1998 May 18;28(20):46. PMID: 10179693. Exclusion reason: No outcome data 950. Moore JD, Jr. Study: HMOs moving toward quality. NCQA finds links between quality of care and member satisfaction, disclosure and performance. Mod Healthc. 1999 Sep 13;29(37):66, 74. PMID: 10621404. Exclusion reason: No outcome data 951. Moore Jr JD. HEDIS 2000 emphasizes prevention. Mod Healthc. 1999;29(8):32. PMID: 1622198. Exclusion reason: No outcome data 952. Moore ST, Bopp KD. How consumers evaluate health care quality: Part II. Health Mark Q. 1999;17(1):1-8. PMID: 11066719. Exclusion reason: Wrong topic 953. Moore ST, Bopp KD. How consumers evaluate health care quality: Part I. Health Marketing Quarterly. 1999;16(4):1-6. Exclusion reason: Wrong topic 954. Mor V, Miller EA, Clark M. The taste for regulation in long-term care. Med Care Res Rev. 2010 Aug;67(4 Suppl):38S-64S. PMID: 20448251. Exclusion reason: Wrong topic 955. Morahan-Martin JM. How internet users find, evaluate, and use online health information: a cross-cultural review. Cyberpsychol Behav. 2004 Oct;7(5):497-510. PMID: 15667044. Exclusion reason: Wrong topic 956. Morales LS, Elliott M, Brown J, et al. The applicability of the Consumer Assessments of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: a discussion of industry concerns. Int J Qual Health Care. 2004 Jun;16(3):219-27. PMID: 15150153. Exclusion reason: Methods 957. Morales LS, Rand Corp Santa Monica CA. Assessing Patient Experiences with Healthcare in Multi-Cultural Settings. Ft. Belvoir: Defense Technical Information Center; 2001. http://handle.dtic.mil/100.2/ADA393074. Exclusion reason: Methods 958. Moretti C, Kalucy E, Hordacre AL, et al. South Australian Divisions of General Practice supporting diabetes care: insights from reporting data. Aust J Prim Health. 2010;16(1):60-5. PMID: 21133300. Exclusion reason: Wrong topic 959. Moriearty P, Bogdanich R, Dexter N, et al. Incorporating results of a provider attitudes survey in development of an outcomes assessment program. Am J Med Qual. 1999 Jul- Aug;14(4):178-84. PMID: 10452135. Exclusion reason: Wrong topic 960. Morley J. Cleveland Health Quality Choice Project. Rev Fed Am Health Syst. 1990 Nov- Dec;23(6):22-5. PMID: 10107706. Exclusion reason: Background 961. Morrato EH, Libby AM, Orton HD, et al. Frequency of provider contact after FDA advisory on risk of pediatric suicidality with SSRIs. Am J Psychiatry. 2008 Jan;165(1):42-50. PMID: 17986680. Exclusion reason: Wrong topic 962. Morreim EH. To tell the truth: disclosing the incentives and limits of managed care. Am J Manag Care. 1997 Jan;3(1):35-43. PMID: 10169248. Exclusion reason: Wrong topic C-82
963. Morrison K. The road to JCAHO disease-specific care certification: a step-by-step process log. Dimens Crit Care Nurs. 2005 Sep-Oct;24(5):221-7. PMID: 16258355. Exclusion reason: Methods 964. Morrissey J. Feedback prompts HEDIS revisions. Mod Healthc. 1996 Oct 21;26(43):76. PMID: 10162889. Exclusion reason: No outcome data 965. Morrissey J. HEDIS to expand performance guidelines. Mod Healthc. 1996 Jul 22;26(30):2-3. PMID: 10158836. Exclusion reason: No outcome data 966. Morrissey J. Health measures move to next level. Mod Healthc. 1996 Jul 15;26(29):8. PMID: 10158834. Exclusion reason: No outcome data 967. Morse JH, Koven SG, Mundt CJ, et al. The Kentucky initiative in health services contracting: The search for contracting of outcomes measures. Int. J. Public Adm. 2008;31(6):639-53. Exclusion reason: Background 968. Mosen DM, Carlson MJ, Morales LS, et al. Satisfaction with provider communication among Spanish-speaking Medicaid enrollees. Ambul Pediatr. 2004 Nov-Dec;4(6):500-4. PMID: 15548101. Exclusion reason: PR as outcome 969. Moskowitz DB. Marketplace. Can health plan report cards spur competition on quality? Faulkner Grays Med Health. 1997 Jul 7;51(27):suppl 2 p. PMID: 10168591. Exclusion reason: No outcome data 970. Moskowitz DB. Marketplace. Utah and Maryland pioneer new look in HMO report cards. Faulkner Grays Med Health. 1997 Aug 18;51(33):suppl 2 p. PMID: 10168968. Exclusion reason: Background 971. Moskowitz DB. New attempt by blue chip HMOs to rate how plans improve HEDIS. Med Health. 2000 Mar 6;54(10):M1-2. PMID: 10977498. Exclusion reason: No outcome data 972. Mougeot M, Naegelen F. Using auctions for contracting with hospitals when quality matters. Int J Health Care Finance Econ. 2003 Mar;3(1):5-23. PMID: 14626010. Exclusion reason: Wrong topic 973. Mowll CA. The availability of health care information for consumer use. J Health Care Finance. 1995 Summer;21(4):31-44. PMID: 7583781. Exclusion reason: No outcome data 974. Moxey ED, O’Connor JP, White E, et al. Developing a quality measurement tool and reporting format for long- term care. Jt Comm J Qual Improv. 2002 Apr;28(4):180-96. PMID: 11942261. Exclusion reason: Methods 975. Mueller IL, Teslow M, Hallyburton A. A public life. Developing a consumer information role in HIM. J AHIMA. 2007 Apr;78(4):40-3. PMID: 17455845. Exclusion reason: Wrong topic 976. Mukamel DB, Glance LG, Dick AW, et al. Measuring quality for public reporting of health provider quality: making it meaningful to patients. Am J Public Health. 2010 Feb;100(2):264-9. PMID: 20019317. Exclusion reason: Methods C-83
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Evidence Report/Technology Assessme
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This report is based on research co
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Acknowledgments We would like to ac
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Public Reporting as a Quality Impro
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Tables Table A. Summary Evidence Ta
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and using reports and other decisio
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• Outcomes (specified for each Ke
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Methods A Technical Expert Panel fo
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setting), and the strength of the b
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Table A. Summary evidence table: ef
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was at the time the included studie
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6. Hibbard JH, Sofaer S. Best Pract
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access to essential information and
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providers, for purposes of this rev
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information and reduces comprehensi
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Methods Topic Nomination and Develo
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Table 1. Public reporting concepts
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• The public reporting was only a
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• Key Question 2. Harms included
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were retained, but they were not as
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Data Extraction Following full text
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Data Synthesis We separated studies
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Results Organization The results of
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Overview of Effectiveness of Public
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Access restrictions. It was unclear
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o The results of two studies sugges
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Key Question 5 What characteristics
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Long-term care • Studies that exa
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Harms (Key Question 2) • Two 52,6
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eport known as QualityCounts was pr
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Table 1. Study findings: hospital c
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o One study found that patients tre
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condition found declines for CHF (7
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developed (HCAHPS) and public repor
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Key Question 6. Context Two studies
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• Survey responses of hospitals i
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activity would influence hospital c
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Lab-Type Experiments The two articl
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Table 3. Summary of evidence: publi
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Individual Clinicians and Outpatien
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public reports influenced the contr
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New York State to trends in other S
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One study evaluated use of a Web si
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Patients. Patient reactions to publ
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Table 4. Summary of evidence: quali
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Table 4. Summary of evidence: Quali
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Health Plans Rating and reporting o
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The public reporting intervention i
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that included adjustment for severa
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Key Question 6. Context Five studie
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about patient-physician relationshi
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CAHPS results. Credibility of the r
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Long-Term Care Services Prior syste
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o Improvement in one QM (influenza
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studies that examined change and tr
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Table 6. Study findings: change in
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ehospitalizations for these patient
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improvements in the pain measure we
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Werner et al. 107 2012 included ext
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Table 7. Summary of evidence: long-
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Figure 3. Number of included quanti
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suggests the possibility that addit
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Table 8. Summary evidence table: Ef
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literature sources that we were abl
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of public reports have a wide range
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approaches to reducing bias in heal
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21. Young G. Multistakeholder regio
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60. Castle NG, Liu D, Engberg J. Th
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99. Knutson DJ, Kind EA, Fowles JB,
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141. Schneider EC, Epstein AM. Infl
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181. Scanlo DP, Chernew M, McLaughl
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222. Ketelaar NA, Faber MJ, Flottor
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Appendix A. Literature Search Datab
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CINAHL EBSCO Plus with Full Text Da
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EMBASE - Elsevier (1973-present) Da
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Public Affairs Information Service
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Full Text Review Include: Based on
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Appendix C. Included and Excluded S
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29. Castle NG, Sonon K, Antonova J.
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58. Gabel JR. When employers choose
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86. Hibbard JH, Peters E, Dixon A,
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117. Marshall M, Noble J, Davies H,
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145. Pettijohn TL, Lawrence ME. The
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174. Spranca MD, Elliott MN, Shaw R
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6. NCQA releases HEDIS 2.0 standard
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40. Pacific Business Group on Healt
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74. The effect of report cards on M
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110. MGMA addresses accuracy concer
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137. Applebaum R, Kunkel S, Wilson
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165. Barkauskas VH, Pohl JM, Benker
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193. Bindman AB, Wholey DR, Christi
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219. Bratzler DW. Development of na
Page 211 and 212: 247. Caldwell B. Employers use perf
Page 213 and 214: 275. Centre for R, Dissemination. P
Page 215 and 216: 301. Chesanow N. Managed care 1999.
Page 217 and 218: 329. Commonwealth Fund. Commission
Page 219 and 220: 358. Daly JM, Jogerst GJ. Associati
Page 221 and 222: 386. DeLiberty RN. Developing a pub
Page 223 and 224: 412. Doty MM, Koren MJ, Sturla EL,
Page 225 and 226: 439. Elliott MN, Beckett MK, Kanous
Page 227 and 228: 467. Feeley TW, Fly HS, Albright H,
Page 229 and 230: 494. French J. 2003 E.I. Hood Award
Page 231 and 232: 522. Ginsburg PB, Kemper, N. M. Hea
Page 233 and 234: 551. Graham JD. Is reporting of qua
Page 235 and 236: 581. Gruber T, Rudnitsky B. Can we
Page 237 and 238: 608. Hardingham L. Informed decisio
Page 239 and 240: 633. Heidenreich PA, Lewis WR, LaBr
Page 241 and 242: 660. Hodgson ES, Simpson L, Lannon
Page 243 and 244: 689. Izakovic M. New trends in the
Page 245 and 246: 718. Kakkar A, Jacobson BC. Interne
Page 247 and 248: 747. Ketelaar N, Faber M, Flottorp
Page 249 and 250: 772. . Importance of stratification
Page 251 and 252: 800. Leonardi MJ, McGory ML, Ko CY.
Page 253 and 254: 827. Livingston EH. Bariatric surge
Page 255 and 256: 856. Mantone J. Massachusetts site
Page 257 and 258: 882. Mazza G, Fazzi B. Five good re
Page 259 and 260: 907. McKibben L, Horan T, Tokars JI
Page 261: 935. Miller R, Lazar J. Public repo
Page 265 and 266: 989. National Committee for Quality
Page 267 and 268: 1017. O’Malley C. Quality measure
Page 269 and 270: 1045. Peabody J. Why we love qualit
Page 271 and 272: 1073. Qaseem A, Snow V, Gosfield A,
Page 273 and 274: 1100. Robinowitz DL, Dudley RA. Pub
Page 275 and 276: 1129. Roski J, Kim MG. Current effo
Page 277 and 278: 1156. Sangl JA, Wolf LF. Role of co
Page 279 and 280: 1183. Schull MJ, Guttmann A, Leaver
Page 281 and 282: 1212. Shea JA, Guerra CE, Weiner J,
Page 283 and 284: 1238. Simpson AG, DeGuzman PB, Barb
Page 285 and 286: 1264. Sofaer S. What information do
Page 287 and 288: 1292. Stewart DW, Hickson GB, Pechm
Page 289 and 290: 1320. Tjia J, Field TS, Fischer SH,
Page 291 and 292: 1346. Van Beek K, Duchemin S, Gersh
Page 293 and 294: 1374. Weingarten JP, Jr., Fan W, Pe
Page 295 and 296: 1401. Wiljer D, Bogomilsky S, Catto
Page 297 and 298: 1426. Zaslavsky AM, Shaul JA, Zabor
Page 299 and 300: Appendix E. Description of Public R
Page 301 and 302: Table E1. Descriptive information a
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Page 305 and 306: Appendix F. Method for Quality Asse
Page 307 and 308: the time periods actually prior to
Page 309 and 310: Application to Public Reporting Thi
Page 311 and 312: Table G1. Quality assessment criter
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Table G1. Quality assessment criter
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Section A Appendix H. Hospitals: Qu
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Table H1. Hospital quantitative stu
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Section B Table H2. C Hospital quan
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Author, Year (QA) Baker 2003 4 (Fai
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Author, Year (QA) Clough 2002 10 (F
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Author, Year (QA) Dranove 2003 13 (
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Author, Year (QA) Foreman 1995 16 (
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Author, Year (QA) Guru 2006 19 (Fai
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Author, Year (QA) Hibbard 2003 24 (
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Author, Year (QA) Jang 2011 28 (Fai
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Author, Year (QA) Mennemeyer 1997 3
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Author, Year (QA) Omoigui 1996 34 (
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Author, Year (QA) Pope 2009 36 (Fai
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Author, Year (QA) 9. Context: Decis
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Author, Year (QA) Vladeck 1988 42 (
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Author, Year (QA) Wuebker, 2008 45
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Table I1. Hospital qualitative stud
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Section B Table I2. Hospital qualit
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Author, Year 10. KQ3:Results 11. KQ
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Author, Year 10. KQ3:Results design
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Author, 15. Funder of Research/ Yea
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Regarding the least useful aspects,
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Section A Appendix J. Individual Pr
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Mukamel 1998 33 (F
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Author Year (QA) Werner 53 2005 (Go
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Author Year (QA) Glance 2008 48 (Fa
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Results: KQ1: (Hea
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Author Year (QA) Ranganathan 2009 5
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Author Year (QA) Werner 2005 53 (Go
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Author Year Barr 2008 144 1. Study
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Author Year Casalino 2007 146 1. St
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Author Year Fanjiang 2007 150 1. St
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Author Year Friedber g 2010 151 1.
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Author Year 1. Study Purpose and/or
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Author Year Longo 2003 119 1. Study
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Author Year Marshall 2006 154 Mayth
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Author Year 1. Study Purpose and/or
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Author Year Schneid er 1996 138 Con
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Author Year Schultz 2001 158 Stein
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA Farley 2002 62 Good
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Author Year QA Hendricks 2009 66 Po
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Author Year QA 1. Study Purpose and
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Farely 2002 62 Good
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Author Year QA Fowles 2000 63 Good
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Author Year QA Jung 2010 68 Good Kn
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Pham 2002 73 Good 11
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Author Year QA Tae-Seale 2004 76 Fa
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Appendix M. Health Plans: Qualitati
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Author Year Farley-Short 2002 162 1
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Author Year Gabel 1998 163 1. Study
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Author Year Gibbs 1996 164 1. Study
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Author Year 1. Study Purpose 2. Geo
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Author Year Harris- Koejetin 2000 1
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Author Year Hibbard 1997 171 1. Stu
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Author Year Hibbard 2001 178 Hibbar
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Author Year Paulsbo 2007 183 Peters
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Author Year Rosenthal 2007 186 1. S
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Author Year Scanlon 2001 188 1. Stu
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Author Year Spranca 2000 190 1. Stu
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Author Year Teleki 2007 192 1. Stud
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Author Year Uhrig 2006 194 1. Study
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Section A Appendix N. Long-Term Car
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Author Year Jung 2010 85 Konetzka 2
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Author Year Werner 2009a 92 Werner
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Author Year Zinn 2010 99 1. Study P
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Author Year Castle 2007 79 Cont. 11
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Author Year Castle 2010 81 11. Resu
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Author Year Jung 2010 85 11. Result
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Author Year Mukamel 2008 86 Mukamel
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Author Year Park 2011 b 90 11. Resu
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Author Year Werner 2009 b 93 11. Re
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Author Year Werner 2010 94 Werner 2
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Author Year Zinn 2005 97 11. Result
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Author Year Zinn 2010 99 11. Result
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Appendix O. Long-Term Care: Qualita
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Author Year Castle 2005 197 1. Stud
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Author Year Gerteis 2007 198 1. Stu
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References 1. AHRQ. Methods Guide f
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36. Pope DG. Reacting to rankings:
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77. Wedig GJ, Tai-Seale M. The effe
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118. Laschober M, Maxfield M, Felt-
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157. Pettijohn TL, Lawrence ME. The
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198. Gerteis M, Gerteis JS, Newman
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