5. Public Reporting as a Quality Improvement Strategy

Author,
15. Funder of
Research/
Year 10. KQ3:Results 11. KQ4: Results 12. KQ5: Results 13. KQ6: Results 14. Summary
Report
Mannion
2005 123
Star ratings were not seen as
adequately representing their
Not Studied Not Studied Not Studied Reaction is negative, but
some use of reports is in
Not Reported
organizations, not relevant given
line with the intentions.
local issues, based on inaccurate
Negative consequences of
data, and subject to gaming.
public reporting are often
Beneficial responses included
providing a basis on which to align
local performance with national
targets and develop new reporting
systems.
cited by staff as a concern
Mazor 2009
(a) 124
Not Studied Responses and
reactions to reporting
Recommendations on
content
Not Studied Public reporting of HCI is
becoming more common,
Not Reported
Most people were not Provide an introduction to
but consumers seem
aware of HCAs and the topic
unaware of this issue and
distressed to know they Provide information on
when made aware are
occurred
prevention
unlikely to chose a
Public reporting about Present only the most
hospital based on this.
this one things was seen important data
as unlikely to affect Present cases per X, not
hospital choice as absolute number of
people use other cases
information and said Indicate the time period
other factors were more covered by the report
important.
Indicate whether
performance is changing
over time
Help consumers
integrate information
from multiple indicators
Provide a summary score
or brief text to aid
interpretation
Recommendations on
format
Use numbers rather than
symbols to convey
numeric or statistical
information
Place definitions or
explanations of indicators
near data
Order hospitals (or other
I-66