5. Public Reporting as a Quality Improvement Strategy

Author,
Year 10. KQ3:Results 11. KQ4: Results 12. KQ5: Results 13. KQ6: Results 14. Summary
Mannion
2003 122
Data have raised awareness of
issues but are not integrated into
Local Health Councils
reported no enquires
Not Studied Not Studied Overall the indicators
were rarely used by
clinical governance. Reports were about the CRAG
consumers or
not well disseminated in the hospital indicators and report that
professionals. The
and many staff were unaware of consumers use other
reasons for this may be
them. Other senior staff did not view sources, primarily family,
limited dissemination, lack
them as credible. Some staff GPS, and past
of credibility and lack of
preferred process indicators as they experience. They report
formal incentives.
felt these were more amenable to that the CRAG receives
improvement.
limited publicity.
The Health Boards only used the
reports when they had an outlier in
their area. They were discussed at
the board level but not
disseminated.
78% of GPS knew about the data
but only 46% recalled seeing the
most recent report. While they used
the data they also had other
sources:
Types of published information used
by Scottish GPs to make
assessments of local hospital
services Yes % n No % n
Waiting times data 73 51 27 19
Other national published data 1 1 99
68
Reports from professional bodies 24
17 76 54
CRAG indicators 23 16 77 55
Local audit reports 42 30 58 41
Trust annual reports 13 9 87 62
Other 8 5 92 59
I-65
15. Funder of
Research/
Report
UK Department
of Health