5. Public Reporting as a Quality Improvement Strategy

Table E1. Descriptive information about public reports from the included studies (continued)
Name Producer Dates Description Source
(Start and
HEDIS NCQA 1991 to
Present
CAHPS
Health
Plan
CAHPS
Hospitals
CAHPS
Clinicians
and Group
Practices
AHRQ 1998 to
Present
AHRQ 2005 to
Present
AHRQ 2005 to
Present
End) Format Content Distribution
Star ratings in five
technical domains
Stars about
performance and bar
charts for trends
Stars about
performance and bar
charts for trends
Stars about
performance and bar
charts for trends
Health plan report card with 71 quality
measures in five domains:
• Effectiveness of Care
• Access/Availability of Care
• Experience of Care
• Utilization and Relative Resource Use
• Health plan descriptive information
Health plan report card on the experiences
of respondents (adults and/or guardians of
children) in the following areas:
• Getting needed care
• Getting care quickly
• How well doctors communicate
• Health plan information and customer
service
Hospital report card on the experiences of
respondents in the following areas:
• Nurse Communication
• Doctor Communication
• Explanation of Medicines
• Timely help from hospital staff
• Information about recovery
• Pain Control
• Cleanliness
• Quiet at night
Clinicians and groups survey report on the
experiences of respondents in the following
areas:
• Getting appointments and health care
when needed
• How well doctors communicate
• Courteous and helpful office staff
E-3
Web site, no fee NCQA Web site:
http://www.ncqa.org/tabid/5
9/default.aspx
Printed and
Web site, no fee
Printed and
Web site, no fee
Printed and
Web site, no fee
AHRQ Web site:
https://www.cahps.ahrq.gov
/Surveys-
Guidance/HP.aspx
AHRQ Web site:
https://www.cahps.ahrq.gov
/content/products/HOSP/P
ROD_HOSP_Intro.asp
AHRQ Web site:
https://www.cahps.ahrq.gov
/CAHPSkit/files/309_CG_R
eporting_Measures.htm