5. Public Reporting as a Quality Improvement Strategy

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371. Davies HT, Marshall MN. Public disclosure of performance data: does the public get what the public wants? Lancet. 1999 May 15;353(9165):1639-40. PMID: 10335781. Exclusion reason: No outcome data 372. Davies HT, Washington AE, Bindman AB. Health care report cards: implications for vulnerable patient groups and the organizations providing them care. J Health Polit Policy Law. 2002 Jun;27(3):379-99. PMID: 12092674. Exclusion reason: Background 373. Davies TJ, Bunn WB, 3rd, Fromer L, et al. A focus on the asthma HEDIS measure and its implications for clinical practice. Manag Care Interface. 2006 Feb;19(2):29-36. PMID: 16529078. Exclusion reason: No outcome data 374. Davies TJ, Bunn WB, 3rd, Fromer L, et al. A focus on the asthma HEDIS measure and its implications for clinical practice. Manag Care Interface. 2006 Feb;19(2):29-36. PMID: 16529078. Exclusion reason: Background 375. Davis K, Doty MM, Shea K, et al. Health information technology and physician perceptions of quality of care and satisfaction. Health Policy. 2009 May;90(2-3):239-46. PMID: 19038472. Exclusion reason: Wrong topic 376. Davis K, Schoen C. Assuring quality, information, and choice in managed care. Inquiry. 1998 Summer;35(2):104-14. PMID: 9719779. Exclusion reason: Wrong topic 377. Davis MM, Hibbard JH, Milstein A. Consumer tolerance for inaccuracy in physician performance ratings: one size fits none. Issue Brief Cent Stud Health Syst Change. 2007 Mar(110):1-5. PMID: 17407857. Exclusion reason: Wrong topic 378. Daze C. Patients can get data on doctors just by picking up the phone. Manag Care. 1994 Jun;3(6):53. PMID: 10139695. Exclusion reason: No outcome data 379. de Vries H, Elliott MN, Hepner KA, et al. Equivalence of mail and telephone responses to the CAHPS Hospital Survey. Health Serv Res. 2005 Dec;40(6 Pt 2):2120-39. PMID: 16316441. Exclusion reason: Methods 380. Deas TM, Jr. Health care value-based purchasing. Gastrointest Endosc Clin N Am. 2006 Oct;16(4):643-56. PMID: 17098612. Exclusion reason: No outcome data 381. Decker B, MacInnes R. Assessing the importance of report cards rating patient satisfaction. Health Syst Lead. 1997 Dec;4(11):16-8. PMID: 10175513. Exclusion reason: No outcome data 382. Deering MJ. Developing the health information infrastructure in the United States. Stud Health Technol Inform. 2002;80:121-8. PMID: 12026121. Exclusion reason: Wrong topic 383. Defino T. Medicaid HEDIS: from paper to practice. Healthplan. 1996 May-Jun;37(3):25- 8, 30. PMID: 10162265. Exclusion reason: No outcome data 384. Del Fante P, Allan D, Babidge E. Getting the most out of your practice--the Practice Health Atlas and business modelling opportunities. Aust Fam Physician. 2006 Jan- Feb;35(1-2):34-8. PMID: 16489384. Exclusion reason: Wrong topic 385. Delbanco S. Employers flex their muscles as health care purchasers. Surg Clin North Am. 2007 Aug;87(4):883-7, vii. PMID: 17888786. Exclusion reason: Background C-40
386. DeLiberty RN. Developing a public mental health report card: The Hoosier Assurance Plan Provider Profile Report Card. Manag Care Q. 1998 Winter;6(1):1-7. PMID: 10177283. Exclusion reason: Methods 387. Delnoij DM. Measuring patient experiences in Europe: what can we learn from the experiences in the USA and England? Eur J Public Health. 2009 Aug;19(4):354-6. PMID: 19620220. Exclusion reason: No outcome data 388. Delnoij DM, Rademakers JJ, Groenewegen PP. The Dutch consumer quality index: an example of stakeholder involvement in indicator development. BMC Health Serv Res. 2010;10:88. PMID: 20370925. Exclusion reason: Background 389. Delnoij DM, ten Asbroek G, Arah OA, et al. Made in the USA: the import of American Consumer Assessment of Health Plan Surveys (CAHPS) into the Dutch social insurance system. Eur J Public Health. 2006 Dec;16(6):652-9. PMID: 16524940. Exclusion reason: Methods 390. DeMott K. Massachusetts’ HMO Blue bows out of group report card project; claims star rating system unscientific. Qual Lett Healthc Lead. 1996 Nov;8(9):19. PMID: 10163987. Exclusion reason: Background 391. Derose KP, Kanouse DE, Weidmer B, et al. Developing a Spanish-language consumer report for CAHPS health plan surveys. Jt Comm J Qual Patient Saf. 2007 Nov;33(11):681-8. PMID: 18074716. Exclusion reason: Methods 392. Deutsch, A, MacDonel, C, Papadimitriou, C, Magasi, S, Heinemann, A. Public Reporting of Quality Information by Inpatient Rehabilitation Hospitals and Units. Rehabilitation Research without Borders; 2008 Oct 15-19; Delta Chelsea Hotel, Toronto, Ontario (Canada). Exclusion reason: Unable to obtain 393. Devers KJ, Pham HH, Liu G. What is driving hospitals’ patient-safety efforts? Health Aff (Millwood). 2004 Mar-Apr;23(2):103-15. PMID: 15046135. Exclusion reason: No outcome data 394. Dewan NA, Carpenter D. Performance measurement in healthcare delivery systems. American Psychiatric Press review of psychiatry, Vol 16. Washington, DC: American Psychiatric Association; US; 1997:V-81-V-102. Exclusion reason: Background 395. DeWitt, E. Morgan P, M. K, et al. Pediatric Rheumatology Improvement Network for Clinical Excellence and Safety - PRINCES [abstract]. Arthritis Rheum. 2009 October 16- 21;60(S10):1888. Exclusion reason: Background 396. DeWolf L, Giloth B. Strategies for outcomes measurement: how seven systems do it. Healthc Forum J. 1998 Jul-Aug;41(4):32-4. PMID: 10185469. Exclusion reason: Wrong topic 397. Di Tanna GL, Cisbani L, Grilli R. [Public reporting on individual hospitals’ quality: the risk of misinformation]. Epidemiol Prev. 2006 May-Jun;30(3):199-204. PMID: 17051944. Exclusion reason: Methods 398. Diamond F. Believe it: HEDIS scores matter to employers. Manag Care. 2003 Mar;12(3):34, 7. PMID: 12685374. Exclusion reason: No outcome data C-41
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Evidence Report/Technology Assessme
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This report is based on research co
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Acknowledgments We would like to ac
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Public Reporting as a Quality Impro
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Tables Table A. Summary Evidence Ta
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and using reports and other decisio
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• Outcomes (specified for each Ke
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Methods A Technical Expert Panel fo
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setting), and the strength of the b
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Table A. Summary evidence table: ef
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was at the time the included studie
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6. Hibbard JH, Sofaer S. Best Pract
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access to essential information and
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providers, for purposes of this rev
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information and reduces comprehensi
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Methods Topic Nomination and Develo
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Table 1. Public reporting concepts
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• The public reporting was only a
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• Key Question 2. Harms included
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were retained, but they were not as
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Data Extraction Following full text
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Data Synthesis We separated studies
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Results Organization The results of
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Overview of Effectiveness of Public
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Access restrictions. It was unclear
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o The results of two studies sugges
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Key Question 5 What characteristics
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Long-term care • Studies that exa
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Harms (Key Question 2) • Two 52,6
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eport known as QualityCounts was pr
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Table 1. Study findings: hospital c
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o One study found that patients tre
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condition found declines for CHF (7
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developed (HCAHPS) and public repor
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Key Question 6. Context Two studies
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• Survey responses of hospitals i
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activity would influence hospital c
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Lab-Type Experiments The two articl
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Table 3. Summary of evidence: publi
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Individual Clinicians and Outpatien
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public reports influenced the contr
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New York State to trends in other S
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One study evaluated use of a Web si
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Patients. Patient reactions to publ
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Table 4. Summary of evidence: quali
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Table 4. Summary of evidence: Quali
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Health Plans Rating and reporting o
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The public reporting intervention i
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that included adjustment for severa
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Key Question 6. Context Five studie
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about patient-physician relationshi
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CAHPS results. Credibility of the r
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Long-Term Care Services Prior syste
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o Improvement in one QM (influenza
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studies that examined change and tr
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Table 6. Study findings: change in
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ehospitalizations for these patient
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improvements in the pain measure we
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Werner et al. 107 2012 included ext
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Table 7. Summary of evidence: long-
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Figure 3. Number of included quanti
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suggests the possibility that addit
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Table 8. Summary evidence table: Ef
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literature sources that we were abl
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of public reports have a wide range
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approaches to reducing bias in heal
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21. Young G. Multistakeholder regio
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60. Castle NG, Liu D, Engberg J. Th
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99. Knutson DJ, Kind EA, Fowles JB,
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141. Schneider EC, Epstein AM. Infl
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181. Scanlo DP, Chernew M, McLaughl
Page 169 and 170: 222. Ketelaar NA, Faber MJ, Flottor
Page 171 and 172: Appendix A. Literature Search Datab
Page 173 and 174: CINAHL EBSCO Plus with Full Text Da
Page 175 and 176: EMBASE - Elsevier (1973-present) Da
Page 177 and 178: Public Affairs Information Service
Page 179 and 180: Full Text Review Include: Based on
Page 181 and 182: Appendix C. Included and Excluded S
Page 183 and 184: 29. Castle NG, Sonon K, Antonova J.
Page 185 and 186: 58. Gabel JR. When employers choose
Page 187 and 188: 86. Hibbard JH, Peters E, Dixon A,
Page 189 and 190: 117. Marshall M, Noble J, Davies H,
Page 191 and 192: 145. Pettijohn TL, Lawrence ME. The
Page 193 and 194: 174. Spranca MD, Elliott MN, Shaw R
Page 195 and 196: 6. NCQA releases HEDIS 2.0 standard
Page 197 and 198: 40. Pacific Business Group on Healt
Page 199 and 200: 74. The effect of report cards on M
Page 201 and 202: 110. MGMA addresses accuracy concer
Page 203 and 204: 137. Applebaum R, Kunkel S, Wilson
Page 205 and 206: 165. Barkauskas VH, Pohl JM, Benker
Page 207 and 208: 193. Bindman AB, Wholey DR, Christi
Page 209 and 210: 219. Bratzler DW. Development of na
Page 211 and 212: 247. Caldwell B. Employers use perf
Page 213 and 214: 275. Centre for R, Dissemination. P
Page 215 and 216: 301. Chesanow N. Managed care 1999.
Page 217 and 218: 329. Commonwealth Fund. Commission
Page 219: 358. Daly JM, Jogerst GJ. Associati
Page 223 and 224: 412. Doty MM, Koren MJ, Sturla EL,
Page 225 and 226: 439. Elliott MN, Beckett MK, Kanous
Page 227 and 228: 467. Feeley TW, Fly HS, Albright H,
Page 229 and 230: 494. French J. 2003 E.I. Hood Award
Page 231 and 232: 522. Ginsburg PB, Kemper, N. M. Hea
Page 233 and 234: 551. Graham JD. Is reporting of qua
Page 235 and 236: 581. Gruber T, Rudnitsky B. Can we
Page 237 and 238: 608. Hardingham L. Informed decisio
Page 239 and 240: 633. Heidenreich PA, Lewis WR, LaBr
Page 241 and 242: 660. Hodgson ES, Simpson L, Lannon
Page 243 and 244: 689. Izakovic M. New trends in the
Page 245 and 246: 718. Kakkar A, Jacobson BC. Interne
Page 247 and 248: 747. Ketelaar N, Faber M, Flottorp
Page 249 and 250: 772. . Importance of stratification
Page 251 and 252: 800. Leonardi MJ, McGory ML, Ko CY.
Page 253 and 254: 827. Livingston EH. Bariatric surge
Page 255 and 256: 856. Mantone J. Massachusetts site
Page 257 and 258: 882. Mazza G, Fazzi B. Five good re
Page 259 and 260: 907. McKibben L, Horan T, Tokars JI
Page 261 and 262: 935. Miller R, Lazar J. Public repo
Page 263 and 264: 963. Morrison K. The road to JCAHO
Page 265 and 266: 989. National Committee for Quality
Page 267 and 268: 1017. O’Malley C. Quality measure
Page 269 and 270: 1045. Peabody J. Why we love qualit
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1073. Qaseem A, Snow V, Gosfield A,
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1100. Robinowitz DL, Dudley RA. Pub
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1129. Roski J, Kim MG. Current effo
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1156. Sangl JA, Wolf LF. Role of co
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1183. Schull MJ, Guttmann A, Leaver
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1212. Shea JA, Guerra CE, Weiner J,
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1238. Simpson AG, DeGuzman PB, Barb
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1264. Sofaer S. What information do
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1292. Stewart DW, Hickson GB, Pechm
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1320. Tjia J, Field TS, Fischer SH,
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1346. Van Beek K, Duchemin S, Gersh
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1374. Weingarten JP, Jr., Fan W, Pe
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1401. Wiljer D, Bogomilsky S, Catto
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1426. Zaslavsky AM, Shaul JA, Zabor
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Appendix E. Description of Public R
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Table E1. Descriptive information a
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Table E1. Descriptive information a
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Appendix F. Method for Quality Asse
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the time periods actually prior to
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Application to Public Reporting Thi
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Table G1. Quality assessment criter
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Table G1. Quality assessment criter
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Section A Appendix H. Hospitals: Qu
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Table H1. Hospital quantitative stu
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Section B Table H2. C Hospital quan
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Author, Year (QA) Baker 2003 4 (Fai
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Author, Year (QA) Clough 2002 10 (F
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Author, Year (QA) Dranove 2003 13 (
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Author, Year (QA) Foreman 1995 16 (
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Author, Year (QA) Guru 2006 19 (Fai
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Author, Year (QA) Hibbard 2003 24 (
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Author, Year (QA) Jang 2011 28 (Fai
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Author, Year (QA) Mennemeyer 1997 3
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Author, Year (QA) Omoigui 1996 34 (
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Author, Year (QA) Pope 2009 36 (Fai
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Author, Year (QA) 9. Context: Decis
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Author, Year (QA) Vladeck 1988 42 (
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Author, Year (QA) Wuebker, 2008 45
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Table I1. Hospital qualitative stud
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Section B Table I2. Hospital qualit
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Author, Year 10. KQ3:Results 11. KQ
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Author, Year 10. KQ3:Results design
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Author, 15. Funder of Research/ Yea
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Regarding the least useful aspects,
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Section A Appendix J. Individual Pr
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Mukamel 1998 33 (F
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Author Year (QA) Werner 53 2005 (Go
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Author Year (QA) Glance 2008 48 (Fa
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Results: KQ1: (Hea
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Author Year (QA) Ranganathan 2009 5
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Author Year (QA) Werner 2005 53 (Go
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Author Year Barr 2008 144 1. Study
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Author Year Casalino 2007 146 1. St
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Author Year Fanjiang 2007 150 1. St
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Author Year Friedber g 2010 151 1.
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Author Year 1. Study Purpose and/or
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Author Year Longo 2003 119 1. Study
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Author Year Marshall 2006 154 Mayth
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Author Year 1. Study Purpose and/or
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Author Year Schneid er 1996 138 Con
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Author Year Schultz 2001 158 Stein
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA Farley 2002 62 Good
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Author Year QA Hendricks 2009 66 Po
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Author Year QA 1. Study Purpose and
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Farely 2002 62 Good
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Author Year QA Fowles 2000 63 Good
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Author Year QA Jung 2010 68 Good Kn
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Pham 2002 73 Good 11
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Author Year QA Tae-Seale 2004 76 Fa
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Appendix M. Health Plans: Qualitati
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Author Year Farley-Short 2002 162 1
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Author Year Gabel 1998 163 1. Study
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Author Year Gibbs 1996 164 1. Study
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Author Year 1. Study Purpose 2. Geo
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Author Year Harris- Koejetin 2000 1
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Author Year Hibbard 1997 171 1. Stu
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Author Year Hibbard 2001 178 Hibbar
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Author Year Paulsbo 2007 183 Peters
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Author Year Rosenthal 2007 186 1. S
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Author Year Scanlon 2001 188 1. Stu
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Author Year Spranca 2000 190 1. Stu
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Author Year Teleki 2007 192 1. Stud
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Author Year Uhrig 2006 194 1. Study
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Section A Appendix N. Long-Term Car
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Author Year Jung 2010 85 Konetzka 2
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Author Year Werner 2009a 92 Werner
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Author Year Zinn 2010 99 1. Study P
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Author Year Castle 2007 79 Cont. 11
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Author Year Castle 2010 81 11. Resu
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Author Year Jung 2010 85 11. Result
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Author Year Mukamel 2008 86 Mukamel
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Author Year Park 2011 b 90 11. Resu
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Author Year Werner 2009 b 93 11. Re
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Author Year Werner 2010 94 Werner 2
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Author Year Zinn 2005 97 11. Result
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Author Year Zinn 2010 99 11. Result
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Appendix O. Long-Term Care: Qualita
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Author Year Castle 2005 197 1. Stud
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Author Year Gerteis 2007 198 1. Stu
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References 1. AHRQ. Methods Guide f
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36. Pope DG. Reacting to rankings:
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77. Wedig GJ, Tai-Seale M. The effe
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118. Laschober M, Maxfield M, Felt-
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157. Pettijohn TL, Lawrence ME. The
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198. Gerteis M, Gerteis JS, Newman
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