5. Public Reporting as a Quality Improvement Strategy

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1414. Wright J, Fiocchi F, Kehoe K, et al. Building quality improvement from the ground up: Lessons from the design and implementation of the IC3 program national practice-based quality improvement program. (Abstracts From the World Congress of Cardiology Scientific Sessions) Circulation. 2010 July 13;122(2):e84. Exclusion reason: Wrong topic 1415. Xian Y, Pan W, Peterson ED, et al. Are quality improvements associated with the Get With the Guidelines-Coronary Artery Disease (GWTG-CAD) program sustained over time? A longitudinal comparison of GWTG-CAD hospitals versus non-GWTG-CAD hospitals. Am Heart J. 2010 Feb;159(2):207-14. PMID: 20152218. Exclusion reason: PR as outcome 1416. Xie B, Youash S. The effects of publishing emergency department wait time on patient utilization patterns in a community with two emergency department sites: a retrospective, quasi-experiment design. Int J Emerg Med. 2011;4(1):29. PMID: 21672236. Exclusion reason: Wrong topic 1417. Xuewei H, Xiuli W, Ying Z. Information Needs of Cancer Patients: (3) A Comparison of Views between Cancer Patients, Their Relatives, Doctors and Nurses. Chinese Mental Health Journal. 2003 Nov;17(11):757-73. Exclusion reason: Wrong topic 1418. Yi JS. Visualized decision making: development and applications of information visualization techniques to improve decision quality of nursing home choice: Georgia Institute of Technology; 2008. Exclusion reason: Background 1419. Young DW, Barrett D, Kenagy JW, et al. Value-based partnering in healthcare: a framework for analysis. J Healthc Manag. 2001 Mar-Apr;46(2):112-32; discussion 33. PMID: 11277013. Exclusion reason: Background 1420. Zablocki E. Are you providing the information purchasers and consumers need to make informed decisions? Qual Lett Healthc Lead. 1995 Feb;7(1):2-14. PMID: 10151588. Exclusion reason: No outcome data 1421. Zablocki E. Measuring up. With the release of HEDIS 3.0, health plans are working to improve how they measure quality. Healthplan. 1997 May-Jun;38(3):76-83. PMID: 10176867. Exclusion reason: No outcome data 1422. Zablocki E. Informed choices. Healthplan. 1997 Jan-Feb;38(1):52-3, 5-6, 8. PMID: 10165668. Exclusion reason: No outcome data 1423. Zablocki E. State-issued report cards. Healthplan. 1998 Mar-Apr;39(2):48-52. PMID: 10181741. Exclusion reason: No outcome data 1424. Zaslavsky AM, Beaulieu ND, Landon BE, et al. Dimensions of consumer-assessed quality of Medicare managed-care health plans. Med Care. 2000 Feb;38(2):162-74. PMID: 10659690. Exclusion reason: Methods 1425. Zaslavsky AM, Landon BE, Beaulieu ND, et al. How consumer assessments of managed care vary within and among markets. Inquiry. 2000 Summer;37(2):146-61. PMID: 10985109. Exclusion reason: Methods C-116
1426. Zaslavsky AM, Shaul JA, Zaborski LB, et al. Combining health plan performance indicators into simpler composite measures. Health Care Financ Rev. 2002 Summer;23(4):101-15. PMID: 12500473. Exclusion reason: Background 1427. Zhao M, Haley DR. Nursing home quality, staffing, and malpractice paid-losses. J Health Care Finance. 2011 Fall;38(1):1-10. PMID: 22043643. Exclusion reason: Wrong topic 1428. Zhou X. Information in healthcare: An ethnographic analysis of a hospital ward: Zhou, Xiaomu: U Michigan, US; 2011. Exclusion reason: Wrong topic 1429. Zikmund-Fisher BJ, Fagerlin A, Ubel PA. “Is 28% good or bad?” Evaluability and preference reversals in health care decisions. Med Decis Making. 2004 Mar- Apr;24(2):142-8. PMID: 15090100. Exclusion reason: Background 1430. Zima BT, Mangione-Smith R. Gaps in quality measures for child mental health care: an opportunity for a collaborative agenda. J Am Acad Child Adolesc Psychiatry. 2011 Aug;50(8):735-7. PMID: 21784290. Exclusion reason: No outcome data 1431. Zimmerman C. Public gives hospitals scores in customer satisfaction. NAHAM Access Manag J. 2001;27(2):17. PMID: 11577382. Exclusion reason: No outcome data 1432. Zoccali C. Medical knowledge, quality of life and accreditation of quality in health care. The perspective of the clinical nephrologist. Int J Artif Organs. 1998 Nov;21(11):717-20. PMID: 9894748. Exclusion reason: Wrong topic 1433. Zoler ML. Consumers get hospital scores. Med World News. 1989 Aug 14;30(15):62-3. PMID: 10294473. Exclusion reason: No outcome data 1434. Zuvekas A, Hur R, Richmond D, et al. Applying HEDIS clinical measures to community health centers: a feasibility study. J Ambul Care Manage. 1999 Oct;22(4):53-62. PMID: 11184889. Exclusion reason: PR as outcome C-117
Page 1 and 2:
Evidence Report/Technology Assessme
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This report is based on research co
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Acknowledgments We would like to ac
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Public Reporting as a Quality Impro
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Tables Table A. Summary Evidence Ta
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and using reports and other decisio
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• Outcomes (specified for each Ke
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Methods A Technical Expert Panel fo
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setting), and the strength of the b
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Table A. Summary evidence table: ef
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was at the time the included studie
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6. Hibbard JH, Sofaer S. Best Pract
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access to essential information and
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providers, for purposes of this rev
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information and reduces comprehensi
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Methods Topic Nomination and Develo
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Table 1. Public reporting concepts
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• The public reporting was only a
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• Key Question 2. Harms included
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were retained, but they were not as
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Data Extraction Following full text
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Data Synthesis We separated studies
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Results Organization The results of
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Overview of Effectiveness of Public
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Access restrictions. It was unclear
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o The results of two studies sugges
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Key Question 5 What characteristics
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Long-term care • Studies that exa
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Harms (Key Question 2) • Two 52,6
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eport known as QualityCounts was pr
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Table 1. Study findings: hospital c
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o One study found that patients tre
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condition found declines for CHF (7
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developed (HCAHPS) and public repor
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Key Question 6. Context Two studies
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• Survey responses of hospitals i
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activity would influence hospital c
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Lab-Type Experiments The two articl
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Table 3. Summary of evidence: publi
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Individual Clinicians and Outpatien
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public reports influenced the contr
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New York State to trends in other S
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One study evaluated use of a Web si
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Patients. Patient reactions to publ
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Table 4. Summary of evidence: quali
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Table 4. Summary of evidence: Quali
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Health Plans Rating and reporting o
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The public reporting intervention i
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that included adjustment for severa
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Key Question 6. Context Five studie
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about patient-physician relationshi
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CAHPS results. Credibility of the r
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Long-Term Care Services Prior syste
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o Improvement in one QM (influenza
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studies that examined change and tr
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Table 6. Study findings: change in
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ehospitalizations for these patient
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improvements in the pain measure we
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Werner et al. 107 2012 included ext
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Table 7. Summary of evidence: long-
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Figure 3. Number of included quanti
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suggests the possibility that addit
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Table 8. Summary evidence table: Ef
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literature sources that we were abl
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of public reports have a wide range
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approaches to reducing bias in heal
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21. Young G. Multistakeholder regio
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60. Castle NG, Liu D, Engberg J. Th
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99. Knutson DJ, Kind EA, Fowles JB,
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141. Schneider EC, Epstein AM. Infl
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181. Scanlo DP, Chernew M, McLaughl
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222. Ketelaar NA, Faber MJ, Flottor
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Appendix A. Literature Search Datab
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CINAHL EBSCO Plus with Full Text Da
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EMBASE - Elsevier (1973-present) Da
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Public Affairs Information Service
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Full Text Review Include: Based on
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Appendix C. Included and Excluded S
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29. Castle NG, Sonon K, Antonova J.
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58. Gabel JR. When employers choose
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86. Hibbard JH, Peters E, Dixon A,
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117. Marshall M, Noble J, Davies H,
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145. Pettijohn TL, Lawrence ME. The
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174. Spranca MD, Elliott MN, Shaw R
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6. NCQA releases HEDIS 2.0 standard
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40. Pacific Business Group on Healt
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74. The effect of report cards on M
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110. MGMA addresses accuracy concer
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137. Applebaum R, Kunkel S, Wilson
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165. Barkauskas VH, Pohl JM, Benker
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193. Bindman AB, Wholey DR, Christi
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219. Bratzler DW. Development of na
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247. Caldwell B. Employers use perf
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275. Centre for R, Dissemination. P
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301. Chesanow N. Managed care 1999.
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329. Commonwealth Fund. Commission
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358. Daly JM, Jogerst GJ. Associati
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386. DeLiberty RN. Developing a pub
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412. Doty MM, Koren MJ, Sturla EL,
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439. Elliott MN, Beckett MK, Kanous
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467. Feeley TW, Fly HS, Albright H,
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494. French J. 2003 E.I. Hood Award
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522. Ginsburg PB, Kemper, N. M. Hea
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551. Graham JD. Is reporting of qua
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581. Gruber T, Rudnitsky B. Can we
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608. Hardingham L. Informed decisio
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633. Heidenreich PA, Lewis WR, LaBr
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660. Hodgson ES, Simpson L, Lannon
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689. Izakovic M. New trends in the
Page 245 and 246: 718. Kakkar A, Jacobson BC. Interne
Page 247 and 248: 747. Ketelaar N, Faber M, Flottorp
Page 249 and 250: 772. . Importance of stratification
Page 251 and 252: 800. Leonardi MJ, McGory ML, Ko CY.
Page 253 and 254: 827. Livingston EH. Bariatric surge
Page 255 and 256: 856. Mantone J. Massachusetts site
Page 257 and 258: 882. Mazza G, Fazzi B. Five good re
Page 259 and 260: 907. McKibben L, Horan T, Tokars JI
Page 261 and 262: 935. Miller R, Lazar J. Public repo
Page 263 and 264: 963. Morrison K. The road to JCAHO
Page 265 and 266: 989. National Committee for Quality
Page 267 and 268: 1017. O’Malley C. Quality measure
Page 269 and 270: 1045. Peabody J. Why we love qualit
Page 271 and 272: 1073. Qaseem A, Snow V, Gosfield A,
Page 273 and 274: 1100. Robinowitz DL, Dudley RA. Pub
Page 275 and 276: 1129. Roski J, Kim MG. Current effo
Page 277 and 278: 1156. Sangl JA, Wolf LF. Role of co
Page 279 and 280: 1183. Schull MJ, Guttmann A, Leaver
Page 281 and 282: 1212. Shea JA, Guerra CE, Weiner J,
Page 283 and 284: 1238. Simpson AG, DeGuzman PB, Barb
Page 285 and 286: 1264. Sofaer S. What information do
Page 287 and 288: 1292. Stewart DW, Hickson GB, Pechm
Page 289 and 290: 1320. Tjia J, Field TS, Fischer SH,
Page 291 and 292: 1346. Van Beek K, Duchemin S, Gersh
Page 293 and 294: 1374. Weingarten JP, Jr., Fan W, Pe
Page 295: 1401. Wiljer D, Bogomilsky S, Catto
Page 299 and 300: Appendix E. Description of Public R
Page 301 and 302: Table E1. Descriptive information a
Page 303 and 304: Table E1. Descriptive information a
Page 305 and 306: Appendix F. Method for Quality Asse
Page 307 and 308: the time periods actually prior to
Page 309 and 310: Application to Public Reporting Thi
Page 311 and 312: Table G1. Quality assessment criter
Page 313 and 314: Table G1. Quality assessment criter
Page 315 and 316: Section A Appendix H. Hospitals: Qu
Page 317 and 318: Table H1. Hospital quantitative stu
Page 343 and 344: Section B Table H2. C Hospital quan
Page 345 and 346: Author, Year (QA) Baker 2003 4 (Fai
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Author, Year (QA) Clough 2002 10 (F
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Author, Year (QA) Dranove 2003 13 (
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Author, Year (QA) Foreman 1995 16 (
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Author, Year (QA) Guru 2006 19 (Fai
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Author, Year (QA) Hibbard 2003 24 (
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Author, Year (QA) Jang 2011 28 (Fai
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Author, Year (QA) Mennemeyer 1997 3
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Author, Year (QA) Omoigui 1996 34 (
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Author, Year (QA) Pope 2009 36 (Fai
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Author, Year (QA) 9. Context: Decis
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Author, Year (QA) Vladeck 1988 42 (
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Author, Year (QA) Wuebker, 2008 45
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Table H3. Hospital quantitative stu
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Table I1. Hospital qualitative stud
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Section B Table I2. Hospital qualit
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Author, Year 10. KQ3:Results 11. KQ
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Author, Year 10. KQ3:Results design
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Author, 15. Funder of Research/ Yea
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Regarding the least useful aspects,
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Section A Appendix J. Individual Pr
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Mukamel 1998 33 (F
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Author Year (QA) Werner 53 2005 (Go
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Author Year (QA) Glance 2008 48 (Fa
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Results: KQ1: (Hea
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Author Year (QA) Ranganathan 2009 5
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Author Year (QA) Werner 2005 53 (Go
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Author Year Barr 2008 144 1. Study
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Author Year Casalino 2007 146 1. St
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Author Year Fanjiang 2007 150 1. St
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Author Year Friedber g 2010 151 1.
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Author Year 1. Study Purpose and/or
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Author Year Longo 2003 119 1. Study
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Author Year Marshall 2006 154 Mayth
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Author Year 1. Study Purpose and/or
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Author Year Schneid er 1996 138 Con
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Author Year Schultz 2001 158 Stein
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA Farley 2002 62 Good
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Author Year QA Hendricks 2009 66 Po
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Author Year QA 1. Study Purpose and
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Farely 2002 62 Good
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Author Year QA Fowles 2000 63 Good
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Author Year QA Jung 2010 68 Good Kn
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Pham 2002 73 Good 11
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Author Year QA Tae-Seale 2004 76 Fa
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Appendix M. Health Plans: Qualitati
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Author Year Farley-Short 2002 162 1
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Author Year Gabel 1998 163 1. Study
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Author Year Gibbs 1996 164 1. Study
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Author Year 1. Study Purpose 2. Geo
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Author Year Harris- Koejetin 2000 1
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Author Year Hibbard 1997 171 1. Stu
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Author Year Hibbard 2001 178 Hibbar
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Author Year Paulsbo 2007 183 Peters
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Author Year Rosenthal 2007 186 1. S
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Author Year Scanlon 2001 188 1. Stu
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Author Year Spranca 2000 190 1. Stu
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Author Year Teleki 2007 192 1. Stud
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Author Year Uhrig 2006 194 1. Study
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Section A Appendix N. Long-Term Car
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Author Year Jung 2010 85 Konetzka 2
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Author Year Werner 2009a 92 Werner
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Author Year Zinn 2010 99 1. Study P
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Author Year Castle 2007 79 Cont. 11
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Author Year Castle 2010 81 11. Resu
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Author Year Jung 2010 85 11. Result
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Author Year Mukamel 2008 86 Mukamel
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Author Year Park 2011 b 90 11. Resu
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Author Year Werner 2009 b 93 11. Re
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Author Year Werner 2010 94 Werner 2
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Author Year Zinn 2005 97 11. Result
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Author Year Zinn 2010 99 11. Result
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Appendix O. Long-Term Care: Qualita
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Author Year Castle 2005 197 1. Stud
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Author Year Gerteis 2007 198 1. Stu
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References 1. AHRQ. Methods Guide f
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36. Pope DG. Reacting to rankings:
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77. Wedig GJ, Tai-Seale M. The effe
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118. Laschober M, Maxfield M, Felt-
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157. Pettijohn TL, Lawrence ME. The
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198. Gerteis M, Gerteis JS, Newman
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