5. Public Reporting as a Quality Improvement Strategy

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894. McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Consumer Assessment of Health Plans Study. Med Care. 1999 Mar;37(3 Suppl):MS32-40. PMID: 10098557. Exclusion reason: Wrong topic 895. McGee J, Knutson D. Health care report cards: what about consumers’ perspectives? J Ambul Care Manage. 1994 Oct;17(4):1-14. PMID: 10137966. Exclusion reason: Background 896. McGee J, Sofaer S, Kreling B, et al. Medicare and Medicaid consumer information projects : findings from focus groups. Washington, D.C.: National Committee for Quality Assurance; 1996. Exclusion reason: Unable to obtain 897. McGill JF, Moo TA, Kato M, et al. World wide what? The quality of information on parathyroid disease available on the Internet. Surgery. 2009 Dec;146(6):1123-9. PMID: 19958939. Exclusion reason: Wrong topic 898. McGinty J, Anderson G. Predictors of physician compliance with American Heart Association guidelines for acute myocardial infarction. Crit Care Nurs Q. 2008 Apr- Jun;31(2):161-72. PMID: 18360146. Exclusion reason: Wrong topic 899. McGlone TA, Butler ES, McGlone VL. Factors influencing consumers’ selection of a primary care physician. Health Mark Q. 2002;19(3):21-37. PMID: 12077807. Exclusion reason: Background 900. McGlynn EA. Choosing and evaluating clinical performance measures. Jt Comm J Qual Improv. 1998 Sep;24(9):470-9. PMID: 9770637. Exclusion reason: Methods 901. McGlynn EA, Adams JL. Public Release of Information on Quality. Changing the U S health care system: Key issues in health services policy and management. 3rd ed. San Francisco, CA: Jossey-Bass; US; 2007:245-72. Exclusion reason: Background 902. McGlynn EA, Brook RH. Full disclosure: time for the naked truth about health care. Rand Review. 2001 Summer;25(2):8-11. Exclusion reason: Background 903. McGuire D. Patients rate quality on a different scale from providers, survey shows. Qual Lett Healthc Lead. 1996 Jun;8(5):19. PMID: 10158415. Exclusion reason: No outcome data 904. McIntyre D, Rogers L, Heier EJ. Overview, history, and objectives of performance measurement. Healthcare Financing Review. 2001 Spring;22(3):7-21. Exclusion reason: No outcome data 905. McKeever J. Mapping the patient experience. Charting patient experiences can uncover valuable information. Mark Health Serv. 2004 Winter;24(4):14-9. PMID: 15612221. Exclusion reason: No outcome data 906. McKibben L, Fowler G, Horan T, et al. Ensuring rational public reporting systems for health care-associated infections: systematic literature review and evaluation recommendations. Am J Infect Control. 2006 Apr;34(3):142-9. PMID: 16630978. Exclusion reason: No outcome data C-78
907. McKibben L, Horan T, Tokars JI, et al. Guidance on public reporting of healthcareassociated infections: recommendations of the Healthcare Infection Control Practices Advisory Committee. Am J Infect Control. 2005 May;33(4):217-26. PMID: 15877016. Exclusion reason: Methods 908. McKinney M. Building a framework. NQF offers standards for adverse-events reporting. Mod Healthc. 2010 Oct 18;40(42):12-3. PMID: 21049691. Exclusion reason: Background 909. McKinney M. Value-based concerns. Hospitals fear unfair penalties from program. Mod Healthc. 2011 Mar 14;41(11):12. PMID: 21513038. Exclusion reason: Wrong topic 910. McKinney M. Data debate. HAC numbers on website draw criticism. Mod Healthc. 2011 Apr 11;41(15):8-9. PMID: 21604405. Exclusion reason: Background 911. McKinney M. You get what you pay for. (cover story). Mod Healthc. 2011;41(3):6-7. PMID: 21370697. Exclusion reason: Background 912. McLachlan RS, Starreveld E, Lee MA. Impact of mandatory physician reporting on accident risk in epilepsy. Epilepsia. 2007 Aug;48(8):1500-5. PMID: 17442011. Exclusion reason: Wrong topic 913. McLean K, Taylor W. Identifying the barriers to implementing a quality initiative in primary care: the views of practices in Scotland on the Quality Practice Award. Qual Prim Care. 2007;15(6):353-9. Exclusion reason: No outcome data 914. McMahon LF, Jr. What to do when it’s you: Bill Clinton and hospital report cards. Am J Manag Care. 2004 Oct;10(10):664. PMID: 15521157. Exclusion reason: No outcome data 915. McMullan M. HCFA’s consumer information commitment. Health Care Financ Rev. 1996 Fall;18(1):9-14. PMID: 10165039. Exclusion reason: No outcome data 916. McNamara P. Provider-specific report cards: a tool for health sector accountability in developing countries. Health Policy Plan. 2006 Mar;21(2):101-9. PMID: 16431878. Exclusion reason: Background 917. Mechanic D. Consumer choice among health insurance options. Health Aff (Millwood). 1989 Spring;8(1):138-48. PMID: 2496018. Exclusion reason: No outcome data 918. Mehrotra A, Pearson SD, Coltin KL, et al. The response of physician groups to P4P incentives. Am J Manag Care. 2007 May;13(5):249-55. PMID: 17488190. Exclusion reason: Background 919. Menaker R. Making the cut: reporting on hospital performance in Ontario. Fraser Forum. 2006 Oct:14-7. Exclusion reason: No outcome data 920. Menaker R. Accountability in Ontario’s Hospitals. Fraser Forum. 2007 Feb 15. Exclusion reason: Background 921. Mensik J. Describing the Essentials of Magnetism and Quality in Home Health. Tucson, Arizona: University of Arizona; 2006. http://etd.library.arizona.edu/etd/GetFileServlet?file=file:///data1/pdf/etd/azu%5Fetd%5F 1606%5F1%5Fm.pdf&type=application/pdf. Exclusion reason: Wrong topic C-79
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Evidence Report/Technology Assessme
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This report is based on research co
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Acknowledgments We would like to ac
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Public Reporting as a Quality Impro
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Tables Table A. Summary Evidence Ta
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and using reports and other decisio
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• Outcomes (specified for each Ke
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Methods A Technical Expert Panel fo
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setting), and the strength of the b
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Table A. Summary evidence table: ef
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was at the time the included studie
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6. Hibbard JH, Sofaer S. Best Pract
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access to essential information and
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providers, for purposes of this rev
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information and reduces comprehensi
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Methods Topic Nomination and Develo
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Table 1. Public reporting concepts
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• The public reporting was only a
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• Key Question 2. Harms included
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were retained, but they were not as
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Data Extraction Following full text
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Data Synthesis We separated studies
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Results Organization The results of
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Overview of Effectiveness of Public
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Access restrictions. It was unclear
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o The results of two studies sugges
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Key Question 5 What characteristics
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Long-term care • Studies that exa
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Harms (Key Question 2) • Two 52,6
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eport known as QualityCounts was pr
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Table 1. Study findings: hospital c
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o One study found that patients tre
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condition found declines for CHF (7
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developed (HCAHPS) and public repor
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Key Question 6. Context Two studies
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• Survey responses of hospitals i
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activity would influence hospital c
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Lab-Type Experiments The two articl
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Table 3. Summary of evidence: publi
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Individual Clinicians and Outpatien
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public reports influenced the contr
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New York State to trends in other S
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One study evaluated use of a Web si
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Patients. Patient reactions to publ
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Table 4. Summary of evidence: quali
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Table 4. Summary of evidence: Quali
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Health Plans Rating and reporting o
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The public reporting intervention i
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that included adjustment for severa
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Key Question 6. Context Five studie
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about patient-physician relationshi
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CAHPS results. Credibility of the r
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Long-Term Care Services Prior syste
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o Improvement in one QM (influenza
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studies that examined change and tr
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Table 6. Study findings: change in
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ehospitalizations for these patient
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improvements in the pain measure we
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Werner et al. 107 2012 included ext
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Table 7. Summary of evidence: long-
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Figure 3. Number of included quanti
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suggests the possibility that addit
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Table 8. Summary evidence table: Ef
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literature sources that we were abl
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of public reports have a wide range
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approaches to reducing bias in heal
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21. Young G. Multistakeholder regio
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60. Castle NG, Liu D, Engberg J. Th
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99. Knutson DJ, Kind EA, Fowles JB,
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141. Schneider EC, Epstein AM. Infl
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181. Scanlo DP, Chernew M, McLaughl
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222. Ketelaar NA, Faber MJ, Flottor
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Appendix A. Literature Search Datab
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CINAHL EBSCO Plus with Full Text Da
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EMBASE - Elsevier (1973-present) Da
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Public Affairs Information Service
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Full Text Review Include: Based on
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Appendix C. Included and Excluded S
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29. Castle NG, Sonon K, Antonova J.
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58. Gabel JR. When employers choose
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86. Hibbard JH, Peters E, Dixon A,
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117. Marshall M, Noble J, Davies H,
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145. Pettijohn TL, Lawrence ME. The
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174. Spranca MD, Elliott MN, Shaw R
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6. NCQA releases HEDIS 2.0 standard
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40. Pacific Business Group on Healt
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74. The effect of report cards on M
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110. MGMA addresses accuracy concer
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137. Applebaum R, Kunkel S, Wilson
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165. Barkauskas VH, Pohl JM, Benker
Page 207 and 208: 193. Bindman AB, Wholey DR, Christi
Page 209 and 210: 219. Bratzler DW. Development of na
Page 211 and 212: 247. Caldwell B. Employers use perf
Page 213 and 214: 275. Centre for R, Dissemination. P
Page 215 and 216: 301. Chesanow N. Managed care 1999.
Page 217 and 218: 329. Commonwealth Fund. Commission
Page 219 and 220: 358. Daly JM, Jogerst GJ. Associati
Page 221 and 222: 386. DeLiberty RN. Developing a pub
Page 223 and 224: 412. Doty MM, Koren MJ, Sturla EL,
Page 225 and 226: 439. Elliott MN, Beckett MK, Kanous
Page 227 and 228: 467. Feeley TW, Fly HS, Albright H,
Page 229 and 230: 494. French J. 2003 E.I. Hood Award
Page 231 and 232: 522. Ginsburg PB, Kemper, N. M. Hea
Page 233 and 234: 551. Graham JD. Is reporting of qua
Page 235 and 236: 581. Gruber T, Rudnitsky B. Can we
Page 237 and 238: 608. Hardingham L. Informed decisio
Page 239 and 240: 633. Heidenreich PA, Lewis WR, LaBr
Page 241 and 242: 660. Hodgson ES, Simpson L, Lannon
Page 243 and 244: 689. Izakovic M. New trends in the
Page 245 and 246: 718. Kakkar A, Jacobson BC. Interne
Page 247 and 248: 747. Ketelaar N, Faber M, Flottorp
Page 249 and 250: 772. . Importance of stratification
Page 251 and 252: 800. Leonardi MJ, McGory ML, Ko CY.
Page 253 and 254: 827. Livingston EH. Bariatric surge
Page 255 and 256: 856. Mantone J. Massachusetts site
Page 257: 882. Mazza G, Fazzi B. Five good re
Page 261 and 262: 935. Miller R, Lazar J. Public repo
Page 263 and 264: 963. Morrison K. The road to JCAHO
Page 265 and 266: 989. National Committee for Quality
Page 267 and 268: 1017. O’Malley C. Quality measure
Page 269 and 270: 1045. Peabody J. Why we love qualit
Page 271 and 272: 1073. Qaseem A, Snow V, Gosfield A,
Page 273 and 274: 1100. Robinowitz DL, Dudley RA. Pub
Page 275 and 276: 1129. Roski J, Kim MG. Current effo
Page 277 and 278: 1156. Sangl JA, Wolf LF. Role of co
Page 279 and 280: 1183. Schull MJ, Guttmann A, Leaver
Page 281 and 282: 1212. Shea JA, Guerra CE, Weiner J,
Page 283 and 284: 1238. Simpson AG, DeGuzman PB, Barb
Page 285 and 286: 1264. Sofaer S. What information do
Page 287 and 288: 1292. Stewart DW, Hickson GB, Pechm
Page 289 and 290: 1320. Tjia J, Field TS, Fischer SH,
Page 291 and 292: 1346. Van Beek K, Duchemin S, Gersh
Page 293 and 294: 1374. Weingarten JP, Jr., Fan W, Pe
Page 295 and 296: 1401. Wiljer D, Bogomilsky S, Catto
Page 297 and 298: 1426. Zaslavsky AM, Shaul JA, Zabor
Page 299 and 300: Appendix E. Description of Public R
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Page 305 and 306: Appendix F. Method for Quality Asse
Page 307 and 308: the time periods actually prior to
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Application to Public Reporting Thi
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Table G1. Quality assessment criter
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Table G1. Quality assessment criter
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Section A Appendix H. Hospitals: Qu
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Table H1. Hospital quantitative stu
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Section B Table H2. C Hospital quan
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Author, Year (QA) Baker 2003 4 (Fai
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Author, Year (QA) Clough 2002 10 (F
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Author, Year (QA) Dranove 2003 13 (
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Author, Year (QA) Foreman 1995 16 (
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Author, Year (QA) Guru 2006 19 (Fai
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Author, Year (QA) Hibbard 2003 24 (
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Author, Year (QA) Jang 2011 28 (Fai
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Author, Year (QA) Mennemeyer 1997 3
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Author, Year (QA) Omoigui 1996 34 (
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Author, Year (QA) Pope 2009 36 (Fai
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Author, Year (QA) 9. Context: Decis
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Author, Year (QA) Vladeck 1988 42 (
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Author, Year (QA) Wuebker, 2008 45
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Table I1. Hospital qualitative stud
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Section B Table I2. Hospital qualit
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Author, Year 10. KQ3:Results 11. KQ
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Author, Year 10. KQ3:Results design
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Author, 15. Funder of Research/ Yea
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Regarding the least useful aspects,
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Section A Appendix J. Individual Pr
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Mukamel 1998 33 (F
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Author Year (QA) Werner 53 2005 (Go
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Author Year (QA) Glance 2008 48 (Fa
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Author Year (QA) Hannan 1994 21 (Go
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Author Year (QA) Results: KQ1: (Hea
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Author Year (QA) Ranganathan 2009 5
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Author Year (QA) Werner 2005 53 (Go
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Author Year Barr 2008 144 1. Study
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Author Year Casalino 2007 146 1. St
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Author Year Fanjiang 2007 150 1. St
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Author Year Friedber g 2010 151 1.
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Author Year 1. Study Purpose and/or
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Author Year Longo 2003 119 1. Study
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Author Year Marshall 2006 154 Mayth
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Author Year 1. Study Purpose and/or
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Author Year Schneid er 1996 138 Con
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Author Year Schultz 2001 158 Stein
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA Farley 2002 62 Good
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Author Year QA Hendricks 2009 66 Po
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Author Year QA 1. Study Purpose and
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Author Year QA Beaulieu 2002 56 Fai
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Author Year QA Chernew 2004 58 Fair
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Farely 2002 62 Good
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Author Year QA Fowles 2000 63 Good
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Author Year QA Jung 2010 68 Good Kn
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Author Year QA 11. Results: KQ1: (H
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Author Year QA Pham 2002 73 Good 11
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Author Year QA Tae-Seale 2004 76 Fa
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Appendix M. Health Plans: Qualitati
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Author Year Farley-Short 2002 162 1
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Author Year Gabel 1998 163 1. Study
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Author Year Gibbs 1996 164 1. Study
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Author Year 1. Study Purpose 2. Geo
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Author Year Harris- Koejetin 2000 1
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Author Year Hibbard 1997 171 1. Stu
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Author Year Hibbard 2001 178 Hibbar
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Author Year Paulsbo 2007 183 Peters
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Author Year Rosenthal 2007 186 1. S
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Author Year Scanlon 2001 188 1. Stu
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Author Year Spranca 2000 190 1. Stu
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Author Year Teleki 2007 192 1. Stud
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Author Year Uhrig 2006 194 1. Study
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Section A Appendix N. Long-Term Car
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Author Year Jung 2010 85 Konetzka 2
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Author Year Werner 2009a 92 Werner
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Author Year Zinn 2010 99 1. Study P
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Author Year Castle 2007 79 Cont. 11
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Author Year Castle 2010 81 11. Resu
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Author Year Jung 2010 85 11. Result
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Author Year Mukamel 2008 86 Mukamel
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Author Year Park 2011 b 90 11. Resu
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Author Year Werner 2009 b 93 11. Re
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Author Year Werner 2010 94 Werner 2
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Author Year Zinn 2005 97 11. Result
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Author Year Zinn 2010 99 11. Result
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Appendix O. Long-Term Care: Qualita
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Author Year Castle 2005 197 1. Stud
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Author Year Gerteis 2007 198 1. Stu
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References 1. AHRQ. Methods Guide f
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36. Pope DG. Reacting to rankings:
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77. Wedig GJ, Tai-Seale M. The effe
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118. Laschober M, Maxfield M, Felt-
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157. Pettijohn TL, Lawrence ME. The
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198. Gerteis M, Gerteis JS, Newman
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5. Public Reporting as a Quality Improvement Strategy

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