Visitor studies bibliography - European Association of Zoos and ...

TABLE OF CONTENTS
INTRODUCTION 2
HOW TO USE THIS BIBLIOGRAPHY? 5
TABLE OF CONTENTS 7
1. GENERAL LITERATURE ON VISITOR STUDIES 14
Bibliographies on zoo and aquarium visitor studies 14
Bibliographies on visitor studies – general 14
Visitor studies – general 16
Visitor studies – introductions, handbooks and basics 18
Marketing studies vs visitor experience studies; interaction with marketing 19
o General marketing literature, marketing of experiences, theme parks, museums,
not-for-profit 19
o Zoos and aquarium marketing 20
Visitor studies – national situations 21
Zoo visitor studies – general 23
Zoo visitor experiences 25
2. VISITOR RESEARCH METHODOLOGY 29
Visitor research methodology – general 30
Case study research 30
Communication theories/communication studies 30
Electronic and web-based evaluation techniques 31
Focus groups 31
Drawing, mind mapping 33
Experiments 33
Interviews 33
Language 34
Mass media influences – general 35
o Radio and tv 37
Mystery visitors 37
Physiological needs of visitors 37
Previous visits (influence of) 37
Qualitative research 38
Quantitative research, statistics 38
Quantitative and qualitative research combined 39
Social sciences research 39
Staff as observers 40
Surveys, questionnaires – general 40
o Web-based surveys 41
Publication of results 42
3. SOCIAL, EDUCATIONAL AND ENVIRONMENTAL PSYCHOLOGY 43
Psychology 43
Social, educational and environmental psychology (selective bibliography) 44
Affect 45
Attitudes 46
Cognitive psychology 47
Curiosity 47
Looking at people looking at animals – version 5.0
An international bibliography on visitor experience studies and exhibit evaluation in zoos and aquariums
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