Title of Effective Practice: - California Postsecondary Education ...

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Direct Connection to Policy Area 4 of The Illinois Commitment One Stop Registration for Adult Education Morton College What issue or need is addressed by the effective practice? The community that Morton College serves is predominantly Hispanic and low income. Many of the adults in this community have a minimal educational background with as little as zero to six years of education in their native country. Often, these adults are unfamiliar with U.S. educational institutions and processes at any level, let alone the community college level. In the past, the experience of navigating the College could be intimidating for people who have little or no English language skills and a minimal educational background. Consequently, the concept of having Adult Education One Stop Registration was implemented. The One Stop provides program information and serves as the testing area (inside the Jedlicka Theater), advising, registration and orientation for Adult Basic Education (ABE), General Education Development (GED), and ESL course work, which allows for community members to be well-served by the College as they are encouraged to continue their education. Description of the effective practice: Upon the recommendation of the Blue Ribbon Panel and to contribute to the College’s goal to encourage community families to embrace college-provided educational opportunities, Morton College’s Adult Education, Community Programming & Outreach (AECP&O) unit created One Stop Registration. This area provides new and continuing adult education program students a number of services such as information about classes, schedules, registration dates, testing dates and orientation, all concentrated in one of the College’s most prominent locations, the Jedlicka Performing Arts Center. The registration process was organized into three steps that cut the number of hours the process of placement testing, advising, registration and orientation from approximately eight hours to three hours. This shorter processing time makes programs more accessible to all students with time constraints, but particularly to the large number of students who are parents of young children or have full time jobs. Many community members, particularly English as Second Language (ESL) students, have difficulty navigating through the campus. Adult Education One Stop Registration makes it easier for the students to find the information they need and to be served by College staff. The creation of this new service area responded to the recommendation of the Blue Ribbon Panel to integrate adult education programs into the Morton College culture and as such, this welcoming area is featured prominently to greet all who come on campus. How does this practice achieve sustainability? The impetus for the relocation and reorganization of Adult Education services came from the Blue Ribbon Panel and had the full support of the College Administration and Board; after study and assessment, the appropriate budget allocation were made to fund the necessary construction and relocation changes. Currently the facility and staffing levels are adequate for the program needs. Other models and options are continually explored and studied for feasibility as are new grants and funding sources to support present and future initiatives. The One Stop implementation process was identified as a model for continuous improvement, which accomplishes sustainability as it is evaluated and adapted to student needs. In the past, the process meant sending students to several locations throughout campus and long waiting periods to accomplish one step of the multi-step registration process. Some of the advancements were accomplished through more staff training, flexibility of staff schedule to accommodate busy times, providing more information to students, streamlining the necessary paperwork as much as possible, and providing referrals for students to other Morton College services. This process is periodically reviewed and input from staff members is solicited to determine what is working well, what needs to be revised, added or dropped. During the summer, training is provided for instructors wanting to work as advisors during the registration and orientation process. Staff from other areas is also being trained in AECP&O programs and processes so they can provide coverage of the One Stop Front Desk if needed. 114
What are the results/measurable outcomes? Morton College’s AECP&O services and programs are well known and respected throughout the community. AECP&O students come to the College with prior knowledge of the programs and services because of word-ofmouth promotion by current and former students. As a result, every eight weeks staff members in the One Stop area inform and engage approximately 1,000 new students in the registration process for AECP&O classes. The One Stop and the new systems made possible by this initiative facilitate the efficient and effective processing of these 1,000 new students. The fact that Morton College’s Adult Education programs continue to operate at full capacity is one sign of student satisfaction with the programs and the process. In conjunction with the One Stop, AECP&O incorporated signage in both English and Spanish and all handouts and presentations are also bilingual. Every eight week session, classes have full enrollment and additional sections are opened when resources are available. Students are wait-listed for openings that occur during the first week. To date, no formal assessment of the One Stop has occurred, but informal student feedback regarding the process and the One Stop Front Desk shows that students are satisfied with the services they receive. Service is provided to approximately 4,000 (3,600 are unduplicated) Adult Education students every year. A more formal assessment process is currently being considered. Any information gathered will include student feedback and suggestions for improving the process. Contact Information Name: Sandra Saldaña Email: Sandra.saldaña@morton.edu Phone: (708) 656-8000 115
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Title of Effective Practice: - California Postsecondary Education ...

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