Title of Effective Practice: - California Postsecondary Education ...

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Direct Connection to Policy Area 6 of The Illinois Commitment Communication - A Key for the Productivity of Campus Renovation CCC - Malcolm X College What issue or need is addressed by the effective practice? Malcolm X College has undertaken a $35 million renovation project starting from summer 2005. The project was multifaceted with emphasis on infrastructure improvements, including elimination of steam boilers, asbestos abatement, hot water system upgrade, lighting and ceiling replacement, roof replacement, bathroom renovations, cooling tower replacement, and electric upgrade among others. Obviously, such a large scale renovation would affect the operation of the single campus college and may cause some incidents or complaints. However, the administration set its objectives to continue the college operation, complete the scheduled renovation, and prevent any incident or complaint from happening. Description of the effective practice: In order to achieve the objectives, the administration has adopted four strategies: planning, communication, execution, and monitoring. Among them, communication played an important role. Meetings were held every Thursday morning for two hours throughout the renovation between the College renovation project team and contractors to discuss the plans, updates, problems, and follow-up. The college wide faculty and staff meetings and student open mike assemblies were conducted as needed to brief the renovation plan, course/program offering arrangement, office relocation, traffic redirection, emergency evacuation, and updates. Signage including posters and flyers was regularly updated to inform the MXC family of work-in-progress, entrance/exit changes, classroom/office relocation, summer school updates, and fall registration locations. Calls were made to community partners, announcements were placed in the local newspapers and on radio, and Press/Web Releases were distributed to internal and external constituents regarding the renovation as well as updates of the registration and programs. Expectations and job site information were also communicated to the employees of the contractors in order to manage the work flow and ensure the safety. Emails were frequently sent to the college family by the Executive Director of Business and Administrative Services to give a heads-up about electricity shutdown, water shutoff, dust and noises, bathroom closure, building access change, office/equipment relocation, fire alarm testing as well as project updates. As a result, faculty, staff, and students and external partners were well informed and gave their cooperation and support. How does this practice achieve sustainability? The top administrators of the college have been directly involved in planning, communication, execution, and monitoring of the project. The Executive Director of Business and Administrative Services demonstrated strong commitment to communicating to the MXC family about the project progress. What are the results/measurable outcomes? The project completed the first phase as scheduled. The school was opened throughout the renovation. No incident or complaint occurred. The Executive Director of Business and Administrative Services was named the Distinguished Administrator of the year for her effective and efficient project management. Contact Information Name: Victoria Smith-Murphy Email: vsmurphy@ccc.edu Phone: (312) 850-7013 194
Direct Connection to Policy Area 6 of The Illinois Commitment DRIVE Model for Continuous Improvement Moraine Valley Community College What issue or need is addressed by the effective practice? In Moraine Valley’s mission statement, we state that “We are committed to continuous improvement and dedicated to providing accessible, affordable, and diverse learning opportunities and environments.” Also, one of the College’s six strategic priorities is to “build organizational capability through continuous improvement.” In order to ensure that the college is able to fulfill our mission, the DRIVE continuous improvement model was developed as a tool to assist all college departments with process improvement. A training program was also developed to teach faculty and staff to use the tool effectively. Description of the effective practice: The DRIVE tool can be used to develop a new and/or improved existing process. This tool, which incorporates elements from several continuous improvement models, includes the following five components: • Define – define the process to be improved • Review – collect and analyze internal and external data and identify improvement goals • Initiate – develop and pilot revised process • EValuate – review outcomes of pilot and use results to refine process • IntegratE – incorporate revised process into ongoing tasks This tool includes both an instructional and non instructional version to allow for improvements in all college processes, from evaluating administrative operations to tracking effectiveness of student services to assessment of student learning. The two-hour training program includes the following purpose, goals and outline: Training Program Purpose – The DRIVE continuous improvement tool serves the following practical purposes: • Provides a consistent method to follow when evaluating an existing or developing a new process. • Provides an objective approach to evaluating processes. This can be especially useful with difficult processes such as redistributing resources or eliminating programs and services. • Provides a comprehensive approach to continuously improving processes. By following all of the steps, important information is not overlooked and inadequate outcomes are eliminated. • Provides documentation when working toward recommendations for change and/or improvement. When all of the steps are followed, the resulting outcomes and recommendations will be supported and justifiable. Training Program Goals – • Understand continuous improvement and institutional effectiveness concepts • Understand DRIVE as a tool to help with continuous improvement • Practice using the DRIVE tool • Identify next steps to fully implement and report on DRIVE tool usage and resulting improvements Training Program Outline 1. Overview of Training Program Process 2. Review Training Program Materials 3. Explain DRIVE Tool and Definitions 4. Practice using DRIVE tool – Exercise 5. Reporting – Interim and Annual 6. Next Steps - Checklist How does this practice achieve sustainability? The DRIVE continuous improvement tool can be used with any process, either instructional or non instructional, at the college. Once trained, faculty and staff can follow the DRIVE steps whenever they need to develop a new process or improve upon an existing process. 195
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Title of Effective Practice: - California Postsecondary Education ...

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