Title of Effective Practice: - California Postsecondary Education ...

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Direct Connection to Policy Area 4 of The Illinois Commitment “What All Student Development Employees Need to Know” Resource Document Moraine Valley Community College What issue or need is addressed by the effective practice? The “What All Student Development Employees Need to Know” document is a core body of information that was created to assist Student Development faculty and staff to provide students with current and accurate information in order for them to make successful transitions through the major student milestones (prospective student, applicant, first-semester registrant, first-year student, continuing student, graduate, and lifelong learner/continuing student). Description of the effective practice: The Drive Tool, which is the college’s continuous improvement process, was used by the Process Improvement Team to develop this core body of knowledge in support of the college’s learning college philosophy. The document is based on the four top Student Service process improvements that were selected by the Student Development Steering Team and were identified through the Title III Process Improvement Review during FY04. They are: (1) providing students with accurate, current and updated information; (2) communicating consistent information to students that facilitate the transition to the next stage; (3) communicating between staff; and (4) training on using existing resources for appropriate referrals. In order to gather input from all staff about the information that should be included in the “What All Student Development Employees Need to Know” document, a Process Improvement Team, which was comprised of a cross section of Student Development staff was formed. The team surveyed Student Development staff to obtain the most commonly asked student questions. After a draft of the document was created, based on the feedback received, a cross-divisional employee focus group that consisted of Student Development staff at all levels was formed to provide input to the Steering Team and to refine the process. The project included a series of training sessions for all Student Development faculty and staff. A training assessment was administered at the end of each session to collect feedback from workshop participants. As of October 2005, all current Student Development faculty and staff had completed the training. The “What All Student Development Employees Need to Know” document has been placed on the Center for Teaching and Learning Website (www.morainevalley.edu/ctl) as a resource tool, and is frequently updated for use by current staff. Likewise, the document refers staff to existing resources both in print and on the Web and encourages them to “teach student to fish” by letting them know where they can get information so that they know where to find it the next time around. How does this practice achieve sustainability? This project has received such wide support from the Administrative Council and the Educational Leadership Team that it is now being expanded to all student service providers. We will use an iterative process once again, asking for most commonly asked questions by all service providers, and a service provider focus group to expand the document. This will be followed by staff training and development of a revised Mastery Test. Plans are underway to include this information in the revised Faculty Handbook, highlighting those areas that are most pertinent to faculty. What are the results/measurable outcomes? This project involved the development of an online Mastery Test that tested Student Development faculty and staff’s basic knowledge of the information that is contained in the “What All Student Development Employees Need to Know” document. All Student Development staff were expected to take the test and eventually answer each question correctly. After successful completion, Student Development Staff were provided with a certificate of completion. There was a special prize for the first staff member to complete the test. Additionally, the feedback that has been received from the training as well as suggestions for revisions to the manual has been used for continuous improvement purposes. Contact Information Name: Dr. Nancy Bentley Email: bentley@morainevalley.edu Phone: (708) 974-5209 128
129 Illinois colleges and universities will be accountable for providing high quality academic programs and the systematic assessment of student learning outcomes while holding students to ever higher expectations for learning and growth.
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Title of Effective Practice: - California Postsecondary Education ...

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