Title of Effective Practice: - California Postsecondary Education ...

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Contact Information Name: Christine L. Ward Email: cward@lakeland.cc.il.us Phone: (217) 234-5475 Direct Connection to Policy Area 6 of The Illinois Commitment Textbook Rental System Lake Land College What issue or need is addressed by the effective practice? Since its founding Lake Land College has offered a textbook rental service to its students in an effective, economical and efficient manner Description of the effective practice: Lake Land College’s rental system includes textbooks, compact discs, online access cards and other rented materials. The goal of the rental system is to replace textbook editions every 3-5 years. Textbook selection is made by May 1 of the preceding academic year and the same textbook is used in all sections of a course. Faculty directing programs with special academic needs may request that textbooks be purchased upon approval by the Textbook Rental Committee. All textbooks must be returned by students to the College by the close of business on the last day of finals so that employees may complete inventory of available books for the next semester. Textbooks returned after that date are charged a late fee up to and including the price of the textbooks. How does this practice achieve sustainability? All students are required to pay a service fee which includes the management of textbooks for the textbook rental system. Currently $6.45 per semester hour is allocated for this. Each year an analysis is performed to determine this per semester hour fee. The goal of the textbook rental system is to create no monetary return or deficit. What are the results/measurable outcomes? Lake Land College is among the few colleges and universities across the United States that have a textbook rental system. It is estimated that students save a minimum of $900 a year using the textbook rental services. 224
Contact Information Name: Mary A. Dockery-Jackson Email: dockeryjacksonm@bhc.edu Phone: (309) 796-5164 Direct Connection to Policy Area 6 of The Illinois Commitment Web Enhanced Advisor Training Black Hawk College What issue or need is addressed by the effective practice? The academic advisor training program at Black Hawk College faced challenges in training staff advisors that included accountability issues, conflicting schedules of trainers and trainees, the need for increased consistency in training, and difficulty in maintaining interest during lengthy training meetings. Description of the effective practice: To address these challenges, the academic advisor training program at Black Hawk College has been transformed from a predominantly face-to-face delivery format to a balance of interactive technology, short face-to-face training seminars, required observations of experienced advisors, and observations by these same advisors of the trainees in the final phase of training. Trainees now access the didactic portion of the course content through WebCT and interact with trainers and other trainees through a discussion board. Quizzes incorporated into each unit give immediate feedback. How does this practice achieve sustainability? A standard curriculum is presented to each trainee. Stated learning objectives and course content are reviewed on a rolling basis. Standardized forms are used for observations by and of trainees. What are the results/measurable outcomes? Consistent course content for training advisors is readily available. Preparation time has remained constant since the course is regularly updated and monitoring an online course requires times. However, the time needed to deliver the didactic portion of training has been reduced by 65%, allowing greater ease in scheduling and completing training. Within the past 15 months, the Web Enhanced Advisor Training program has been utilized to train two groups of trainees including seven participants. Of the seven, six experienced a high level of success. One trainee was unable to complete the program. An objective standard of trainee competence is determined through demonstration of stated learning objectives, successful completion of online quizzes, and observations of trainees on-the-job at the end of training. 225
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