8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Media Handling Problems
Problem
Media jams
Cause and Solution
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
The paper or other media is in poor condition. Replace
the media.
The media was not stored correctly. Replace the media.
Media should be stored in its original packaging in a dry
area.
The media type is set incorrectly. Select the correct
media type in the printer control panel. For more
information, see chapter 2, “Using the Printer Control
Panel.”
You are using media that has already passed through
the printer or a copier. Do not re-feed media.
The input tray is loaded incorrectly. Remove any excess
media from the input tray. Press the media down under
the tabs in the input tray. For more information on
loading media, see chapter 3, “Common Printing
Tasks.”
The media guides are not adjusted correctly. Adjust the
media guides so that they are firmly against the media
but not bending the media.
If you are printing on heavy media and the media is
jamming repeatedly in the top output bin, switch to the
left output bin.
If you are printing from tray 1 and the size set in your
application does not match the size of media fed into
tray 1, the printer will sense the difference in size and
stop printing to prevent damage to the printer. Remove
any remaining media, ensure the size set in your
application and the size of the media match, and reprint.
Print media is binding or sticking together. Remove any
remaining media, rotate it 180 degrees or flip it over,
and then set it back in the input tray.
EN Media Handling Problems 165