8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Problem
(The printer is on, but not
receiving data (Data light
does not blink and
nothing prints),
continued)
Cause and Solution
The interface cable is not securely connected to both
the printer and the computer. Remove and reconnect
the interface cable.
The network cable might be old or not working correctly.
Replace the network cable with a new cable.
The parallel cable might not be working correctly. Verify
that the cable is IEEE-1284 compliant and no longer
than 10 feet (approximately 3 meters), and that the
parallel advanced function in the printer control panel is
on. If necessary, turn the parallel advanced function off
through the printer control panel and replace the cable.
The network configurations on the configuration page
do not match the configurations on the host computer.
Configure the printer to match the computer
configuration, or configure the host computer to match
the printer. For network configuration information, see
the getting started guide.
If you have more than one LAN (local area network),
the computer might be on a different LAN than the
printer is on. Change LANs and reprint the job.
If you are using Windows 9x, Windows NT or Windows
2000, the host computer or the printer might not be
shared correctly. For more information on sharing, see
the Windows documentation.
If you are using Novell NetWare, you might not have
configured the queues properly. Use the
HP Web JetAdmin software to configure the queues.
For more information on configuring queues, see the
HP Web JetAdmin online help.
The computer port is not configured or working
correctly. Connect another peripheral to this port to
check the port operation.
If you are using AppleTalk, the printer is not selected in
the Chooser menu. Go to the Chooser menu. Select
the printer type. In the list box, select the printer name.
Select the printer port icon. When you close the
Chooser menu, the settings will be saved.
176 8 Solving Printer Problems EN