8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Problem
The printer is on, but
cannot print a PostScript
file
Cause and Solution
You are using the MS-DOS copy command with the /B
option (COPY /B PRN: or COPY
PRN: /B). Try the same command
without the /B option.
The PostScript printer driver is not selected in your
application. Select the PostScript printer driver for this
printer in your application.
The PostScript file might contain an error. Turn the
PRINT PS ERRORS option on in the printer control panel
to determine the error. Try printing the PostScript file
from another application. If necessary, update the
PostScript printer driver. For more help, see the Adobe
documentation.
Cannot select the printer
from the computer
READY is not displayed on the printer control panel.
Press GO to bring the printer online.
The correct printer driver is not loaded in the computer.
Load the correct printer driver.
The correct printer and port are not selected on the
computer. See the getting started guide to verify that
the printer is connected to the network correctly, and
then select the correct printer and port.
Print a configuration page to verify that the TCP/IP
address in the EIO settings and the printer name
matches the information in the network settings on the
host computer. Change the settings as necessary.
Verify that the network permissions have been set
correctly. For more information on network permissions,
see the network operating system documentation.
If you are on an AppleTalk network or using a Mac OS
computer, the printer is not selected correctly. Go to the
Chooser menu. Select the printer type. In the list box,
select the printer name. Select the printer port icon.
When you close the Chooser menu, the settings will be
saved.
178 8 Solving Printer Problems EN