8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Problem
Printer feeds multiple
sheets
Cause and Solution
The input tray is overfilled. Remove the excess media
from the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.
Verify that the media is under the tabs in the input tray.
Pull out the input tray, press the media down under the
tabs in the input tray, and then close the input tray.
The media is sticking together. Remove any remaining
media, rotate it 180 degrees or flip it over, and then set it
back in the input tray.
There is more than one type of media, such as paper
and transparencies, in the input tray. Remove all media
except the type you want to print on.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
Printer feeds the
incorrect media type or
size
The correct media size is not selected in your
application. Select the correct media size in your
application.
The media types for each input tray are not configured
correctly in the printer control panel. Verify the
requested media is installed in the printer, and
reconfigure the media type for the input tray in the
printer control panel. For information on configuring the
media type in the input trays, see “Configuring Media
Type and Size” in chapter 2.
If the requested media type and size are not available,
then the printer displays a message on the printer
control panel requesting that the media type and size be
loaded. If Auto Paper Override is enabled in the printer
control panel, then after the set time, or if GO is
pressed, the printer will print on the default type and
size.
EN Media Handling Problems 167