8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Problem
(Media jams, continued)
Cause and Solution
If you are using the optional multi-bin mailbox, do not
remove pages from the output bins until the printer is
finished printing.
Repeated jams in the fuser area might indicate that the
fuser is not installed correctly. Press down on the large
green lever on the left side to lock it into place. Also,
rotate the blue levers on either side of the fuser up until
they snap into place.
Repeated jams in the transfer area might indicate that
the transfer drum is not installed correctly. Remove the
transfer drum and reinstall it, making sure the knobs on
the sides of the transfer drum are in the guides inside
the printer.
Repeated jams in the multi-bin mailbox area might
indicate that the printer and multi-bin mailbox are set up
on an uneven floor. Remove the toner cartridges, and
then move the printer to a level location. Reinstall the
toner cartridges.
Repeated paper jams between the printer and the
optional 3000-sheet Stapler/Stacker or optional
3000-sheet Stacker might mean that the printer and the
optional 3000-sheet Stapler/Stacker or 3000-sheet
Stacker are set up on an uneven floor. Level the device.
See the installation guide that came with the device for
instructions.
The printer consumables are wearing out. Check the
printer control panel for messages prompting you to
replace consumables, or print a configuration page to
verify the current status of the consumables. For the
consumable replacement schedule, see “Frequency for
Replacing Printer Consumables” in chapter 6.
CLEAR INPUT JAM displays on the front panel and will not
clear even though there is no paper in the path. Or, tray
2, 3, or 4 misfeeds or continually jams when feeding.
Inspect the feed rollers. Ensure that they are completely
installed on the shaft (they should click into place).
166 8 Solving Printer Problems EN