8550, 8550N, 8550DN, 8550GN, 8550MFP Printer

Problem
(Media does not feed
from tray 4, continued)
Cause and Solution
The input tray is overfilled. Remove excess media from
the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.
The power cord is not firmly plugged into the printer,
tray 4, and the power receptacle. Remove and
reconnect the power cord.
Verify that the cables are firmly attached between tray 4
and the printer. Also, verify that the cables are
connected to the correct connector. For more
information on connecting the cables between tray 4
and the printer, see the getting started guide.
The paper rollers might need to be cleaned. Open the
lower right door, pinch together the release levers on
the end of the rollers, and slide the rollers off their
spindles. Clean the rollers with a hand wipe. Reinstall
the rollers by holding the roller by the levers and sliding
the rollers onto the spindle until the rollers click into
place.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
Transparencies or glossy
paper will not feed from
trays 1, 2, or 3
Verify the correct media type is selected in the printer
driver or application. Or, if you are trying to print from a
particular input tray, verify that the input tray from which
you are trying to print is selected in the printer driver or
application.
Verify the media type configured in the printer control
panel for the input tray matches the media loaded in the
input tray. For more information on configuring the
media type, see “Configuring Media Type and Size” in
chapter 2.
The input tray is overfilled. Remove the excess media
from the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.
170 8 Solving Printer Problems EN