AutoVu Handbook 5.1 SR2 - Genetec

Upgrading Patroller and Sharp units from Security Center
Upgrading Patroller and Sharp units from Security Center
Before you begin
This section explains how to use Config Tool to update various AutoVu components. You
can update Patroller units with hotfixes and new audio files for hit alerts, and update Sharp
units with new services and firmware upgrades.
NOTE For Sharp cameras that are already deployed in the field, you need to first upgrade
them to 5.1 SR2 before you can use this feature. Some older Sharp units do not support this
feature even after you upgrade them to 5.1 SR2 (e.g. Sharp 1.5 and Sharp 2.0 units with 512
MB of RAM). For more information on upgrading Sharp units to 5.1 SR2, contact your
Genetec representative.
This section includes the following topics:
• "Before you begin" on page 115
• "Update AutoVu components" on page 117
Before you can update AutoVu components, you need to do the following:
1 Read "About AutoVu update files" on page 115.
2 Read "About zipping sound files" on page 115
3 Read "About adding sound files to the Genetec zip file" on page 116
4 "Enable updates and create update folder" on page 116
About AutoVu update files
You receive Genetec updates as a zip file (.zip) that contains one or more update files (Sharp
firmware upgrades, Patroller hotfixes, etc). You need to copy the zip file to a specific folder
on the Security Center computer. Security Center extracts and processes the contents of the
zip file to see which AutoVu components are eligible for an update. You can then choose in
Config Tool which update you want to perform.
Security Center only processes updates that are contained in zip files. This means that if you
want to use the updater service to send Patrollers new sound files for hits, you have to zip
the sound files first, and then copy them to the appropriate folder on the Security Center
computer. For more information, see "About zipping sound files" on page 115.
About zipping sound files
You need to zip sound files in a specific way so that they are placed in the correct folder on
the Patroller machine. For example, on the Patroller computer, sound files are placed by
default in the folder C:\Program Files\Genetec AutoVu X.X\MobileClient\Config\Sounds.
Therefore, when you zip sound files to send to Patroller, you have to zip them so they extract
to this particular folder.
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EN.400.003-V5.1.C2(1)