Sky+ User's Guide - Astra 2D

Message Possible reason What to do now
This programme is no
longer available
You have selected a
programme that is no
longer available in
your Sky+ Planner.
Select another programme.
Digital text is not
available during
playback
Your Sky+ set top box
does not record digital
text.
In order to view digital text, press Sky to return to live
programmes, then press text.
You cannot record/play
back this programme
An unexpected error has
occurred with your Sky+
set top box when you
attempted to record or
play back a programme.
Call Sky+ Customer Service.
To find the Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
System fault. Sky+
playback and recording
are unavailable.
An unexpected error has
occurred with your Sky+
set top box during system
setup.
Call Sky+ Customer Service.
To find the Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
Housekeeping. Please
wait.
Your Sky+ set top box is
attempting to resolve a
system fault.
Wait for your Sky+ set top box to resolve the problem;
if it is not resolved call Sky+ Customer Service.
To find the Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
Recording interrupted by
loss of signal. Please
wait.
Your Sky+ set top box
temporarily lost the
satellite signal during
recording.
This message may be seen during playback of a
recorded programme. After a few seconds your Sky+
set top box will continue playback from the point
when the satellite signal returned.
Play/Pause/Record are
not available whilst in an
interactive application
You cannot record this
programme
You have attempted to
play, pause or record a
programme while you are
using an interactive
application.
You have attempted to
record a programme
which cannot be
recorded by your Sky+
set top box.
You cannot use these features while you are using an
interactive application. Press Sky on your Sky+ remote
control to leave the interactive application before using
these keys.
Select a different programme.
SOLVING PROBLEMS
Recording/Live Pause
are not available
Your Sky+ subscription
has expired.
Call Sky+ Customer Service to renew your subscription.
To find the Sky+ Customer Service number, select the
Telephone Numbers option from the Services screen.
Sky+ User’s Guide 73