to download Telecom Italia Annual Report 2011 - Company Reporting

Involvement initiatives
For the fifth year in a row, the Group’s main suppliers have been involved in satisfaction surveys
regarding the Supply Chain & Real Estate department and, more generally, Telecom Italia. The online
questionnaire, consisting of 27 questions, remained active for 3 weeks. The survey involved 1,132
suppliers with a 48% response rate. The overall assessment of the supply relationship with the Telecom
Italia Group achieved a score of 73/100, which is consistent with 2010, thus confirming the
improvement recorded in the last survey and the generally positive trend in the level of satisfaction
recorded since 2008. The analysis of the satisfaction level shows an upward trend in the percentage of
suppliers who state they are ”satisfied” or ”very satisfied”.
The two e-communities set up in previous years for suppliers in the civil infrastructure and network
operations sectors, aimed at improving dialogue mainly regarding social and environmental
sustainability, remain active.
The activities of the e-communities mainly take place through a platform known as “TelecHome”.
Developed in Web 2.0 logic, it contributes to the exchange of information and experiences within the e-
communities, in order to:
• integrate the best operational practices on specific issues;
• publish the results obtained, in terms of the environmental/social certifications attained;
• support voting campaigns on various initiatives.
Report of Operations Sustainability Section 113