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Average headcount of the salaried workforce
(equivalent number) 2011 2010 Change
Average salaried headcount – Italy 53,561 57,087 (3,526)
Average salaried headcount – Outside Italy (1) 24,808 13,063 11,745
Total average salaried headcount (2) 78,369 70,150 8,219
(1) The increment in the average headcount of the salaried workforce is primarily attributable to the consolidation of the Argentina Business Unit for the
full year 2011(15,232 average headcount 2011).
(2) Includes the average headcount with temp work contracts: 87 in 2011 (75 in Italy and 12 outside Italy). In 2010 the headcount was 84 (68 in Italy and
16 outside Italy).
Headcount at year-end
(number) 12/31/2011 12/31/2010 Change
Headcount – Italy 56,878 58,045 (1,167)
Headcount – Outside Italy 27,276 26,155 1,121
Total (1) 84,154 84,200 (46)
(1) Includes headcount with temp work contracts: 42 at December 31, 2011 and 71 at December 31, 2010.
Other income
(millions of euros) 2011 2010 Change
Late payment fees charged for telephone services 71 72 (1)
Recovery of employee benefit expenses, purchases and services
rendered 36 47 (11)
Capital and operating grants 24 38 (14)
Damage compensation, penalties and sundry recoveries 36 18 18
Sundry income 132 80 52
Total 299 255 44
Other operating expenses
(millions of euros) 2011 2010 Change
Writedowns and expenses in connection with credit management 533 478 55
Provision charges 128 80 48
Telecommunications operating fees and charges 675 484 191
Indirect duties and taxes 349 200 149
Penalties, settlement compensation and administrative fines 41 105 (64)
Association dues and fees, donations, scholarships and traineeships 23 24 (1)
Sundry expenses 110 51 59
Total 1,859 1,422 437
Depreciation and amortization
Details are as follows:
(millions of euros) 2011 2010 Change
Amortization of intangible assets with a finite useful life 2,162 2,216 (54)
Depreciation of property, plant and equipment – owned and leased 3,332 3,326 6
Total 5,494 5,542 (48)
The increase in amortization and depreciation charges is due to the entry of the Argentina Business Unit
in the scope of consolidation (+390 million euros, including a negative exchange rate effect of
13 million euros) offset by the decrease in amortization and depreciation charges of the Domestic
Report on Operations Review of Operating and Financial Performance - Telecom Italia Group 20