to download Telecom Italia Annual Report 2011 - Company Reporting

Internal communication
The main activities carried out related to:
• off line publishing initiatives, with the production of the planned editions of the corporate magazine
for employees and multimedia products on compliance and regulation issues;
• on line publishing initiatives on the Intranet and on the company's web TV.
Telecom Italia people were involved in internal events in person or remotely.
For events attended by large numbers of people, multimedia conventions are now the established
method, allowing a small number of people to gather in a physical space (auditorium, large meeting
rooms) and interact with a vast virtual audience of colleagues connected from their workstations by
video streaming.
The main events held by this method include the 2 editions of “Parli@mone”, in which the executives of
Telecom Italia have talked to employees connected by video streaming on organisational and strategic
matters. All the questions received were answered directly during the course of the event or
subsequently.
In Brazil, in order to encourage internal integration and promote corporate identity and corporate
values, Olympic games (Olimpíadas TIM 2011) were launched for the second year running. These are an
internal championship that includes 6 disciplines and involved over 2,000 employees split into 230
teams.
Internal communication activities also took place, dedicated to health, safety, the environment and to
encourage volunteering activities.
In Argentina, NEO TV, a channel of multimedia content, broadcasts in streaming mode in all the
company's offices on subjects including health, presentation of work teams and developments in the
company's business.
Tecotwitt, a tool similar to Twitter, has been developed to allow all employees to take part in discussions
on issues of interest.
Health and Safety
During 2011, a number of specific initiatives were launched or continued regarding health and safety at
work, one of the most important of which was an assessment of work-related stress. This initiative was
implemented by means of a procedure that involved an assessment based on indicators associated with
the context and content of work (e.g. sick leave, holidays not taken, disciplinary procedures, accident
rates, decision-making autonomy, interpersonal relationships, home/work interface, work environments,
work loads and pace of work) surveyed by means of appropriate check lists. The assessment, which
involved all workers, regardless of the department they belong to, was carried out by dividing the
workers into 12 homogeneous groups, identified by reference to various criteria, including the types of
tasks performed, the ways in which they are performed and the departments in which they work.
The context and content check lists were applied during specific work sessions attended by workers'
representatives, the Human Resources department and the Prevention and Protection Service. The
results of the assessment, which did not identify widespread situations of work-related stress but an
estimate of average risk in three uniform groups, were shared with the workers' health and safety
representatives and the other interested parties, with whom an agreement was also reached on the
procedures to be used to identify improvement actions.
Accidents
The accident rates for 2011 show a general decrease in the statistical data, except for the severity
index, which increased as a result of a fatal accident at work caused by a car accident (no fatal accident
in 2010).
The Group continues to pay constant attention to the issue of safety in the workplace, mainly by verifying
implementation of risk control measures and providing training aimed at disseminating a logic of respect
and protection for oneself and others.
Similar attention is also paid to providing training for the operation and maintenance of Tlc systems that
involve overhead work (poles, ladders and pylons) in order to ensure that people acquire sufficient
knowledge on how to behave correctly during work-related activities.
Report of Operations Sustainability Section 131