to download Telecom Italia Annual Report 2011 - Company Reporting

The Business Units of the Telecom Italia
Group
Domestic
The Domestic Business Unit operates as the consolidated market leader in the sphere of voice and data
services on fixed
and mobile networks for final retail customers and other wholesale operators. In the
international field, the Business Unit develops fiber optic networks for wholesale w customers (in Europe,
in the Mediterranean and in South America).
The Structure
of Businesss Unit
The Domestic Business Unit is organized as follows:
(*)
Principal companies: Telecom Italia S.p.A., Matrix S.p.A., 4GH group, Telecontactt Center S.p.A., Path. Net S.p.A., Telenergiaa S.p.A., HR Services S.r.l.
and Shared Servicee Center S.r.l..
The principal operating and financial data off the Domestic
Business Unitt are now reported accordingg to
two Cash-generating units (CGU):
• Core Domestic: includes all telecommunications activities inherent to t the Italian market. Revenues
are broken down in the following tables according to the net contribution of each market segmentt to
the CGU’s results, excluding intrasegment transactions. The sales market segments defined on the
basis of the “customer centric” organizational model are as follows:
– Consumer: comprises the aggregate of voice and internet services s and products managed
and
developed for f persons and families in
the fixed and mobile telecommunications
markets, from public telephony to the web portal/services off the company Matrix;
– Business: is constituted by the aggregate of voice, data, internet and ICT solutions services
and
products managed and developed for SMEs (small and medium enterprises) and a
SOHOs (Small Office Home Office) in the fixed and mobile telecommunications markets;
– Top: comprises the t aggregatee of voice, data, internet and ICT solutions services and a
products managed and developed for Top, Public Sector, Large Account and Enterprise
clientele in the fixed and mobilee telecommunications markets;
– National Wholesale: consists of the management and development off the portfolioo of
regulated and unregulated wholesale services for fixed and mobile telecommunications
operators in the domestic market;
– Other (Support Structures): includes:
– Technology & IT: constitutes services related to the development, building and operation
of network infrastructures,
real estate properties and plant engineering, delivery
processes and assurance regarding clientele services in addition to the development and a
operation of information services;
– Staff & Other: services carried out by Staff functionss and other support activities
performed by minor companies of the Group also offered to the market and other
Business Units. .
Report on Operations
The Business Units of the Telecom T Italia Group – Domestic
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