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specialists, political scientists, public finance economists, tax accountants and lawyers,and advanced students.Keywords: handbook, public finance, public budgeting, taxationHandbook of Training and Development for the Public Sector: A ComprehensiveResource (The Jossey-Bass Public Administration). Wart, Montgomery V., N. JosephCayer, and Steve Cook, Jossey-Bass Inc., Publishers.1994.http://www.amazon.com/exec/obidos/tg/detail/-/1555425305/qid=1082302518/sr=1-1/ref=sr_1_1/102-1404922-2673704?v=glance&s=booksThe training and retraining of America's workforce, both public and private, has becomean important national concern. The president, governors, city and county managers, anddirectors of state and federal agencies are taking a direct interest in training anddevelopment as never before. Many are advocating that training and education becomenational obsessions in order for the United States to maintain its world status andstandard of living. Montgomery Van Wart, N. Joseph Cayer, and Steve Cook havewritten the definitive handbook for both new and veteran public managers and trainersinvolved with training and development. Packed with real-world examples drawn fromall levels of government, the Handbook of Training and Development for the PublicSector provides an up-to-date manual for both new and experienced trainers and programdesigners - and furnishes public sector managers with a comprehensive survey of trainingmethods and instructional technology. This practical HRD guide is filled with numeroustips on designing, conducting, and evaluating programs. In addition, the book includesmore than eighty figures, tables, and exhibits, along with an annotated suggested readinglist.Keywords: handbook, public development, public sector, trainingImproving Service Quality in the Global Economy. Milakovich, Michael. Universityof Miami, Coral Gables: FL. 1995.http://www.amazon.com/exec/obidos/ASIN/188401545X/bridgebooks/104-9011404-7759907Organizations are struggling to improve customer-focused quality in today's highlycompetitive domestic and global markets. Better design, implementation, and dailymanagement of quality improvement strategies is essential for survival. Qualityimprovement principles, when thoughtfully applied and appropriately modified to meetall types of customer demands, are a sound means to respond to changing markets.However, when various quality and productivity theories and methods are appliedwithout changing the organizational culture, it is very difficult to consistently deliverquality results. This important new book focuses on quality improvement methods for202