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Global Public Management <strong>of</strong>fers a collection <strong>of</strong> cases illustrating managerial problemsand policy situations that managers could face anywhere in the world. <strong>The</strong>se cases arethen analyzed by universal scholars and practitioners <strong>of</strong> public management. <strong>The</strong> casecomments focus on identifying the problem in the case and <strong>of</strong>fering suggestions on howto handle the conflict. Taken together, the case and the three different assessments <strong>of</strong> thecase <strong>of</strong>fer a marvelous way for students <strong>of</strong> administration to gain vicarious experience inmanaging in a global environment. <strong>The</strong> cases describe situations that managers mightface, and the comments <strong>of</strong>fered by the experts clearly demonstrate that managerialproblems are in the eye <strong>of</strong> the beholder and that there are the alternative strategies tosolve the problem.Key Features:• <strong>The</strong> cases are short, between 3 and 10 pages in length, and they address issuesthat a typical public manager faces on the job.• This book presents both the problematic situation and a host <strong>of</strong> proposed solutions.• <strong>The</strong> suggested interpretations <strong>of</strong> the cases come from public administrationacademics and practitioners who have worked or are working in Africa, Asia,Europe, the Americas, and the Middle East.Keywords: case study, global public management<strong>The</strong> Global Public Management Revolution: A Report on the Transformation <strong>of</strong>Governance. Kettl, Donald F. Washington DC: Brooking Institute Press. 2000.http://www.brook.edu/press/books/management_reform.htmThis book <strong>of</strong>fers a close analysis <strong>of</strong> the political, social, economic, and institutionalforces that have prompted governments world-wide to aggressively pursue such similarstrategies at the same time. <strong>The</strong> report examines the basic models <strong>of</strong> reform—especiallyin the United <strong>State</strong>s and <strong>New</strong> Zealand—along with the standard strategies and tacticsbehind them. <strong>The</strong>se tools shape important problems <strong>of</strong> governance and raise pr<strong>of</strong>oundimplications for it in the twenty-first century.Keywords: governance, public management, textbookHow Management Matters: Street-Level Bureaucrats and Welfare Reform. Riccucci,Norma M. Georgetown <strong>University</strong> Press. 2005.http://www.amazon.com/exec/obidos/ASIN/1589010418/bookpriceline-20/ref/002-6383301-6605631How Management Matters examines not only how but where public management mattersin government organizations. Looking at the 1996 welfare reform law (the PersonalResponsibility and Work Opportunity Reconciliation Act, or PRWORA), Riccucci388

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