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A guide to introducing Total Quality Management techniques into government agenciesin order to shift the goal from pleasing the upper echelon of the bureaucracy to servingthe public, seen as both the client receiving the service and the customer paying for it.Outlines the principles of a team-based organization, and discusses types, characteristics,dynamics, leadership, formation, process improvement, and assessment. Annotation c. byBook News, Inc., Portland, Or.Keywords: government management, handbook, teamwork managementTen Steps to a Results-Based Monitoring and Evaluation System: A Handbook forDevelopment Practitioners. Kusek, Jody Zall, and Ray C. Rist.http://www.amazon.com/execu/obidos/tg/detail/-/0821358235/qid=1097938065/sr=1-56/ref=sr_1_56/002-7371391-3386405?v=glance&s=booksAn effective state is essential to achieving socio-economic and sustainable development.With the advent of globalization, there are growing pressures on governments andorganizations around the world to be more responsive to the demands of internal andexternal stakeholders for good governance, accountability and transparency, greaterdevelopment effectiveness, and delivery of tangible results. Governments, parliaments,citizens, the private sector, NGOs, civil society, international organizations and donorsare among the stakeholders interested in better performance. As demands for greateraccountability and real results have increased, there is an attendant need for enhanceresults-based monitoring and evaluation of policies, programs, and projects. The focus ofthis handbook is on a comprehensive ten-step model that will help guide developmentpractitioners through the process of designing and building a results-based monitoringand evaluation system. These steps begin with a “Readiness Assessment” and take thepractitioner through the design, management, and importantly, the sustainability of suchsystems. The handbook describes each step in detail, the tasks needed to complete eachone, and the tools available to help along the way.Keywords: accountability, effectiveness, results-based, socio-economic, stakeholders,transparencyThe Blackwell Handbook of Cross-Cultural Management. Gannon, Martin J., andKaren, Newman L., Blackwell. 2001.http://www.amazon.com/exec/obidos/tg/detail/-/0631214305/qid=1082140192/sr=1-1/ref=sr_1_1/102-1404922-2673704?v=glance&s=booksThis is the first handbook to provide an overview of the major research perspectives incross-cultural management and to look at how they can be applied to real-worldsituations. The volume is distinctive in bringing together perspectives previouslyconsidered independently, placing the work of management experts alongside216