Value Co-Creation in Industrial Buyer-Seller Partnerships ... - Doria

The planned meetings had not materialized; so another process was established temporarily,and the date for the first meeting was set. The issues related to payments by the Buyer hadnot been completed because there were still a number of pending items. As a quick fix itwas agreed that a temporary process would be established. However, it was said that therehas to be some way of working in emergency situations where parts have to be shippedalthough the needed documentation is not in place. A process for such emergency situationswas also created. The Buyer informed that they would have a new service request system bythe end of the year, which will eliminate the problem with matching numbers.There was also a discussion about minimum, maximum, and re-order levels for spareparts. It was agreed that the levels would be inserted in the service and maintenance systemat the Buyer and reported monthly and moreover that the Seller would undertake to revisethe lists for different ships.The inventory of parts onboard ships was discussed in conjunction with the orderingprocedures. There was a discussion on the best way to take care of inventory, storage, andservicing of parts. The present problems were that part inventory was insufficient, whichresulted in emergency orders and obsolete parts on the other hand. The value of theinventory was suspected to be high compared with true requirement. Different options werediscussed and it was decided that the Seller would draft a plan on inventory management.The communication between the maintenance team and the rest of the Buyerorganization and the Seller was still said to be bad. The maintenance team still did not knowwhom to communicate with. The need for information and training for the maintenanceteam people was identified. A technical seminar was planned and scheduled.It was decided that preparations for the extension of the MMS implementation wouldbe made for extending the MMS for ships with the Seller engines. It was also agreed that theBuyer and the Seller would jointly develop a tool for analyzing, and follow-up of engineperformance.The appendices to the agreement were to be updated to reflect the present situation. Arenewed proposal was agreed to be prepared by Mr SR1&2 and sent to Mr BR15. It wasalso agreed that partnership seminars would be held twice a year, complemented withadditional scheduled meetings. The following partnership seminar was scheduled. A newaction list was prepared as a result of the second partnership seminar. The agreed actions arelisted in the boxes below.128