Departmental Self Review - UCLA Academic Senate

are unlikely to save more than 5% of overall available IT staff time, and will not significantlyeffect support outcomes.Student support will need to be carefully monitored, particularly if additional web-based schoolsystems are deployed for student use. Currently only very limited student support is offered – ifhigher levels of support are needed then additional resources will be needed.Security resource needs will continue to grow. Much of the enhanced productivity deliveredthrough systems automation during the last strategic planning period has been absorbed by newsecurity requirements. All IT positions in Nursing for the foreseeable future will have asignificant security component, which will reduce available time for other activities. A schoolfundedportion of the grant support position would make up for this productivity loss.Evaluation Methodology:Evaluation can be accomplished through direct measures of user satisfaction as well as indirectlyvia percentage recharged back to the grant support position. Additional factors such as system uptime and support response time can be used to measure efficacy and stress on support systems.Timeline: Next 12 Months.Initiative Two: Information Security.Information security will be the great academic IT issue for at least the next five years. Extensivemedia coverage of identity theft and the widespread compromise of personal and medical datahave led to a frenzy of legislation to force security improvements. Unfortunately, academia hashistorically spent significantly less than the private sector on IT security systems and personnel,and some catch-up will be necessary to reach appropriate security levels.Academic information security calls for a particularly careful risk management assessment,balancing academic privacy and productivity with the protection of sensitive data. There is nosolution that will make everyone ‘safe’, but risks can be considerably reduced. Efforts are beingmade at campus and UC levels to provide additional security resources, but to date generallyunits are being left on their own (and own resources) to develop effective security plans andmechanisms.The School of Nursing made significant investments in security systems over the last five years,and these systems have delivered truly substantial dividends. During the next five years thescheduled upgrade of core network components will provide an opportunity to improve securityfurther. Current systems in place are:1) A firewall to provide perimeter protection to the SONNET network.2) A host-based firewall, anti-virus, anti-spyware, and security management system to protectindividual computers.3) A patch-management system to deploy patches throughout the school.4) An up rated backup system.280