Positron G-Series User Manual (PDF)

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Positron Telecommunication Systems Inc. – G-Series Gateways User GuideLabelTags previous step with a label name. Used to allow entry into theIVR such that execution begins at previous step. Useful inskipping a number of preliminary steps in an IVR application.Parameter: label nameExample: NoReply‣ To create an IVR program or IVR-label• See: PBX -> Incoming Call Features -> IVR MenusLanguageSets the language for the voice channel. Any system levelprompts played to the callers on this specific channel will be in thelanguage chosen.Parameter: Available languages chosen from drop-down menuExample: English‣ To install or upload language packs:• See: PBX -> Sound Manager -> Language tabLeaveVoicemailSends user to specified voice mailbox.Parameter: Extension chosen from drop-down menuExample: 6011 “Bill Smith”PlaybackPlays a sound file to completion without waiting for user input.When playback of the file is complete, control moves to the nextstep in the sequence.Parameter: Name of sound file chosen from drop-down menuExample: welcome-greet.gsm‣ To record or upload a sound file:• See: PBX -> Sound Manager -> IVR tabPlayInvalidPlays system sound file to advise caller that they have made aninvalid entry.Parameter: noneResponseTimeoutThe maximum amount of time permitted to key in a selection or anextension number.Parameter: Time in secondsExample: 5100VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Positron Telecommunication Systems Inc. – G-Series Gateways User GuideRingingPlays ringing sound. Caller will hear ringing sound X secondsbefore system advances to next step. Generally used incombination with Wait.Parameter: Time in secondsExample: 3SetCallerIDThe caller ID is modified to prefix or suffix with the parametersupplied. If the parameter is numeric, the CallerID number ismodified. Otherwise the CallerID name is modified as defined inparameter two.Parameter 1: Number or a stringParameter 2: prefix / suffixExample: 7 prefix , ABC prefixSetMusicOnHoldSets the music-on-hold for the channel to the sound file specifiedin the parameter field. MusicOnHold is defined under PBX soundmanager.Parameter: Music-on-hold sound file or DefaultAudioIn chosenfrom drop-down menuExample: DefaultMOH‣ To set or change the music-on-hold file• See: PBX -> Sound Manager -> Music on Hold tabWaitPauses execution for the specified number of seconds beforemoving to the next step. During the wait, the system will not listenfor any key presses. When used in combination with ringing to thecaller will hear ringing for X secondsParameter: time in secondsExample: 3WaitExtenListens for key presses in silence.Parameter: time in secondsExample: 3101VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
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Positron G-Series User Manual (PDF)

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