Positron G-Series User Manual (PDF)

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Positron Telecommunication Systems Inc. – G-Series Gateways User GuideDiagnostics -> Ping TabThe Ping tab offers a way to verify a connection with the IP network and to determinewhether a particular IP phone or VoIP provider is reachable.‣ To verify that the Gateway is connected to a network:• Enter the IP address or URL of a device that is known to beactive.Example: Google.com• Click Go. An Internet Control Message Protocol (ICMP)message is sent to the specified address.• If the destination address is active the Status message will be“OK.”• If the destination address is not active, the message will be “Noresponse.”20VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Positron Telecommunication Systems Inc. – G-Series Gateways User GuideDiagnostics -> Console TabThe Console tab is available to isolate system messages following a particular activity.Used in diagnosing a problem, the Console tab will show that part of the systemmessages which is the result of a specific operation.‣ To isolate system messages• Click Start• Perform a system activity which is causing a problem• Click Stop• The Console log will present any system messages generatedbetween clicking Start and Stop• This abbreviated log can be downloaded for analysis or sent toPositron21VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
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Positron G-Series User Manual (PDF)

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