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Proceedings in pdf format. - Sociotechnical Systems Engineering ...

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WEB RUS ENG D LTLudza City - - - - -Ludza District 3 3 3 - -Ventspils City 7 2 2 - -Ventspils 24 11 20 8 -DistrictCēsis City 7 2 4 1 -Cēsis District 23 7 10 3 1Jelgava City 4 2 3 1 -Jelgava 6 2 5 1 -District77 29 47 14 1• English (ENG) – used <strong>in</strong> 47 tourist accommodationhome pages (majority <strong>in</strong> Ventspils District – on 20home pages, Jūrkalne Parish home pagewww.jurkalne.lv, <strong>in</strong><strong>format</strong>ion on touristaccommodations <strong>in</strong> the territory of the parish isoffered both <strong>in</strong> Latvian and <strong>in</strong> English, which ishighly positively evaluated.• Russian (RUS) – used <strong>in</strong> 29 tourist accommodationhome pages (majority <strong>in</strong> Ventspils District – on 11tourist accommodation home pages (althoughmostly on accommodations registered <strong>in</strong> the portalwww.viss.lv).• In German (D) – on 14 tourist accommodation homepages (aga<strong>in</strong> the majority <strong>in</strong> Ventspils District – 8tourist accommodation home pages, thanks to the<strong>in</strong><strong>format</strong>ion <strong>in</strong> the portal www.viss.lv.• In Lithuanian (LT) – only one tourist accommodationhome page <strong>in</strong> Cēsis District, the hotel ”Tigra” <strong>in</strong>Priekuļi Parish offers <strong>in</strong><strong>format</strong>ion <strong>in</strong> this language.Accord<strong>in</strong>g to the data of Ventspils TIO, <strong>in</strong> 2005 16%of lodgers <strong>in</strong> Ventspils District were travellers fromLithuania, 13 % from Germany, 12 % - from Estonia(their number of overnights stays <strong>in</strong> Ventspils Citycompared to 2004 has <strong>in</strong>creased by 80 %, as Estoniansmore and more actively use the services of the ferry l<strong>in</strong>eSLK Ferries, opened <strong>in</strong> May, 2005, from M<strong>in</strong>tu Port,Saaremaa to Ventspils).A positive example <strong>in</strong> the sphere of market<strong>in</strong>g is thenew Hotel Tigra <strong>in</strong> Cēsis District (opened <strong>in</strong> December,2004). Its location near Cēsis City (6 km) and activecooperation with one of the biggest w<strong>in</strong>ter sports centres<strong>in</strong> Latvia, “Žagarkalns”, as well as successful work ofmarket<strong>in</strong>g specialists. In 2005, it was targeted at attractionof Lithuanian travellers and has given positive <strong>in</strong> theoperation of the hotel. In 2005, 21 % of lodgers werefrom Lithuania (Magone 2006).Therefore, owners of tourism accommodationsshould pay more attention to publish<strong>in</strong>g <strong>in</strong><strong>format</strong>ion <strong>in</strong>those foreign languages where most of the travellerscome from to the given area. Address<strong>in</strong>g tourists <strong>in</strong>their native language gives maximum effect, as thetourist feels most welcome <strong>in</strong> such a case.In general, the best results from the exploreddistricts regard<strong>in</strong>g home page availability andaccessibility <strong>in</strong> tourist accommodations are <strong>in</strong>Ventspils District tourist accommodations. In VentspilsDistrict 12 tourist accommodations have their ownpermanent home pages, 12 tourist accommodations areavailable <strong>in</strong> the portal www.viss.lv (or the so called“rented home pages”), where the home page address iscomposed of the name of the accommodations +viss.lv, for example, www.kivites.viss.lv. There aresome tourist accommodations that consider <strong>in</strong><strong>format</strong>ionon the Internet as very important and <strong>in</strong>dicate severalhome page addresses, for example, the guest-house“Imantas” <strong>in</strong> Jūrkalne Parish – it gives 2 home pageaddresses where to f<strong>in</strong>d <strong>in</strong><strong>format</strong>ion on it:www.jurkalne.lv, www.imantas.viss.lv, or for example,the guest-house “Mežmalas” has its own home pagewww.mezmalas.com , but there is <strong>in</strong>fo also <strong>in</strong>www.mezmalas.viss.lv.However, as noted by Ventspils TIO ManagerG.Seilis, entrepreneurs still have not enoughunderstand<strong>in</strong>g of the role of the Internet <strong>in</strong> market<strong>in</strong>g,although Ventspils TIO has organised severalworkshops on these themes to entrepreneurs. A greatpart of the owners of tourist accommodations considerthat there is enough with the current <strong>in</strong><strong>format</strong>ion(which mostly are telephone numbers and location) thatVentspils TIO publishes <strong>in</strong> its home pagewww.tourism.ventspils.lv (Seilis 2006).Representative of Jelgava District TIOV.K<strong>in</strong>derēviča po<strong>in</strong>ted out <strong>in</strong> the <strong>in</strong>terview that <strong>in</strong>Jelgava District the prevail<strong>in</strong>g type is small tourismenterprises where tourism is only a secondary direction<strong>in</strong> economic activities and a m<strong>in</strong>or source of profit.Therefore, they consider the role of the Internet as<strong>in</strong>significant <strong>in</strong> their bus<strong>in</strong>ess, but <strong>in</strong> future theentrepreneurs forecast some development (K<strong>in</strong>derēviča2006).Another essential question is: what are theobjectives of a home page? Most of the explored homepages <strong>in</strong>volve simple <strong>in</strong><strong>format</strong>ion about theaccommodations (location, services, prices, photos,reservation contacts, etc). However, the home page hasvery many advantages and the most important of themis on-l<strong>in</strong>e reservation, very widely used <strong>in</strong> Europe aspart of effective Internet distribution and market<strong>in</strong>gstrategy. The tourist accommodations should be awarethat a home page is the “ma<strong>in</strong> entrance” for creat<strong>in</strong>gAnnual <strong>Proceed<strong>in</strong>gs</strong> of Vidzeme University College “ICTE <strong>in</strong> Regional Development”, 200698

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