WEB RUS ENG D LTLudza City - - - - -Ludza District 3 3 3 - -Ventspils City 7 2 2 - -Ventspils 24 11 20 8 -DistrictCēsis City 7 2 4 1 -Cēsis District 23 7 10 3 1Jelgava City 4 2 3 1 -Jelgava 6 2 5 1 -District77 29 47 14 1• English (ENG) – used <strong>in</strong> 47 tourist accommodationhome pages (majority <strong>in</strong> Ventspils District – on 20home pages, Jūrkalne Parish home pagewww.jurkalne.lv, <strong>in</strong><strong>format</strong>ion on touristaccommodations <strong>in</strong> the territory of the parish isoffered both <strong>in</strong> Latvian and <strong>in</strong> English, which ishighly positively evaluated.• Russian (RUS) – used <strong>in</strong> 29 tourist accommodationhome pages (majority <strong>in</strong> Ventspils District – on 11tourist accommodation home pages (althoughmostly on accommodations registered <strong>in</strong> the portalwww.viss.lv).• In German (D) – on 14 tourist accommodation homepages (aga<strong>in</strong> the majority <strong>in</strong> Ventspils District – 8tourist accommodation home pages, thanks to the<strong>in</strong><strong>format</strong>ion <strong>in</strong> the portal www.viss.lv.• In Lithuanian (LT) – only one tourist accommodationhome page <strong>in</strong> Cēsis District, the hotel ”Tigra” <strong>in</strong>Priekuļi Parish offers <strong>in</strong><strong>format</strong>ion <strong>in</strong> this language.Accord<strong>in</strong>g to the data of Ventspils TIO, <strong>in</strong> 2005 16%of lodgers <strong>in</strong> Ventspils District were travellers fromLithuania, 13 % from Germany, 12 % - from Estonia(their number of overnights stays <strong>in</strong> Ventspils Citycompared to 2004 has <strong>in</strong>creased by 80 %, as Estoniansmore and more actively use the services of the ferry l<strong>in</strong>eSLK Ferries, opened <strong>in</strong> May, 2005, from M<strong>in</strong>tu Port,Saaremaa to Ventspils).A positive example <strong>in</strong> the sphere of market<strong>in</strong>g is thenew Hotel Tigra <strong>in</strong> Cēsis District (opened <strong>in</strong> December,2004). Its location near Cēsis City (6 km) and activecooperation with one of the biggest w<strong>in</strong>ter sports centres<strong>in</strong> Latvia, “Žagarkalns”, as well as successful work ofmarket<strong>in</strong>g specialists. In 2005, it was targeted at attractionof Lithuanian travellers and has given positive <strong>in</strong> theoperation of the hotel. In 2005, 21 % of lodgers werefrom Lithuania (Magone 2006).Therefore, owners of tourism accommodationsshould pay more attention to publish<strong>in</strong>g <strong>in</strong><strong>format</strong>ion <strong>in</strong>those foreign languages where most of the travellerscome from to the given area. Address<strong>in</strong>g tourists <strong>in</strong>their native language gives maximum effect, as thetourist feels most welcome <strong>in</strong> such a case.In general, the best results from the exploreddistricts regard<strong>in</strong>g home page availability andaccessibility <strong>in</strong> tourist accommodations are <strong>in</strong>Ventspils District tourist accommodations. In VentspilsDistrict 12 tourist accommodations have their ownpermanent home pages, 12 tourist accommodations areavailable <strong>in</strong> the portal www.viss.lv (or the so called“rented home pages”), where the home page address iscomposed of the name of the accommodations +viss.lv, for example, www.kivites.viss.lv. There aresome tourist accommodations that consider <strong>in</strong><strong>format</strong>ionon the Internet as very important and <strong>in</strong>dicate severalhome page addresses, for example, the guest-house“Imantas” <strong>in</strong> Jūrkalne Parish – it gives 2 home pageaddresses where to f<strong>in</strong>d <strong>in</strong><strong>format</strong>ion on it:www.jurkalne.lv, www.imantas.viss.lv, or for example,the guest-house “Mežmalas” has its own home pagewww.mezmalas.com , but there is <strong>in</strong>fo also <strong>in</strong>www.mezmalas.viss.lv.However, as noted by Ventspils TIO ManagerG.Seilis, entrepreneurs still have not enoughunderstand<strong>in</strong>g of the role of the Internet <strong>in</strong> market<strong>in</strong>g,although Ventspils TIO has organised severalworkshops on these themes to entrepreneurs. A greatpart of the owners of tourist accommodations considerthat there is enough with the current <strong>in</strong><strong>format</strong>ion(which mostly are telephone numbers and location) thatVentspils TIO publishes <strong>in</strong> its home pagewww.tourism.ventspils.lv (Seilis 2006).Representative of Jelgava District TIOV.K<strong>in</strong>derēviča po<strong>in</strong>ted out <strong>in</strong> the <strong>in</strong>terview that <strong>in</strong>Jelgava District the prevail<strong>in</strong>g type is small tourismenterprises where tourism is only a secondary direction<strong>in</strong> economic activities and a m<strong>in</strong>or source of profit.Therefore, they consider the role of the Internet as<strong>in</strong>significant <strong>in</strong> their bus<strong>in</strong>ess, but <strong>in</strong> future theentrepreneurs forecast some development (K<strong>in</strong>derēviča2006).Another essential question is: what are theobjectives of a home page? Most of the explored homepages <strong>in</strong>volve simple <strong>in</strong><strong>format</strong>ion about theaccommodations (location, services, prices, photos,reservation contacts, etc). However, the home page hasvery many advantages and the most important of themis on-l<strong>in</strong>e reservation, very widely used <strong>in</strong> Europe aspart of effective Internet distribution and market<strong>in</strong>gstrategy. The tourist accommodations should be awarethat a home page is the “ma<strong>in</strong> entrance” for creat<strong>in</strong>gAnnual <strong>Proceed<strong>in</strong>gs</strong> of Vidzeme University College “ICTE <strong>in</strong> Regional Development”, 200698
<strong>in</strong>teractive relationships with clients and for reach<strong>in</strong>g newflourish<strong>in</strong>g markets.At present, none of tourist accommodations offers theclassical on-l<strong>in</strong>e reservation for book<strong>in</strong>g an overnightstay. Only 4 home pages (Hotel Kolonna Cēsis, HotelTigra, Hotel Dz<strong>in</strong>tarjūra, Seaside Camp<strong>in</strong>g <strong>in</strong> Ventspils)offer to send a reservation application to the home page <strong>in</strong>the Latvian language. The Seaside Camp<strong>in</strong>g and the HotelTigra reservation book<strong>in</strong>gs may be made also <strong>in</strong> English,Russian, Lithuanian (Hotel Tigra).With enhanced development of ICT and with <strong>in</strong>crease<strong>in</strong> e-commerce <strong>in</strong> the world, the follow<strong>in</strong>g view is ga<strong>in</strong><strong>in</strong>gpopularity: “no home page – no bus<strong>in</strong>ess”. In Latvia, e-tourism is at the very beg<strong>in</strong>n<strong>in</strong>g of its development. Outof the 4 researched districts <strong>in</strong> Latvia about 50% of touristaccommodations have their own home pages with an<strong>in</strong>dividual address, the rest of them are the so-called“rented addresses”. Owners of tourist accommodationsshould def<strong>in</strong>e their development directions and priorities<strong>in</strong> target markets: whether it will be just the Latvianmarket or <strong>in</strong>ternational entrepreneurship, and judg<strong>in</strong>g bythese considerations, the entrepreneurs should def<strong>in</strong>e thename of their home page on the Internet, or its doma<strong>in</strong>.The right choice of the doma<strong>in</strong> and <strong>in</strong>dividualisation ofthe home page or orientation to the target audience,l<strong>in</strong>kage of the home page to the Internet search eng<strong>in</strong>esare factors promot<strong>in</strong>g determ<strong>in</strong>ation of the touristaccommodation and success <strong>in</strong> tourism bus<strong>in</strong>ess.ANALYSIS OF E-MAIL CONTACTAVAILABILITY OF TOURISTACCOMMODATIONS IN VENTSPILS, JELGAVA,LUDZA, AND CĒSIS DISTRICTSE-mail is one of market<strong>in</strong>g <strong>in</strong>struments that help thebus<strong>in</strong>ess to build communication with the client.Therefore, it is as important as the home page. Thehospitality pr<strong>in</strong>ciple is important <strong>in</strong> tourism bus<strong>in</strong>ess; itstates that e-mail letters should be always answered. Thespeed of the answer to the client’s request is equallyimportant; it may strengthen the competitiveness of thetourism enterprise. E-mail may also be used foradvertis<strong>in</strong>g one’s enterprise.The research authors explored tourist accommodations<strong>in</strong> the 4 districts regard<strong>in</strong>g contact availability by e-mail.In total 35% of the tourist accommodations <strong>in</strong> the givendistricts have e-mail addresses (see Table 5).Table 5. Contact availability by e-mail with touristaccommodations <strong>in</strong> Ludza, Ventspils, Jelgava and CēsisDistricts (as of 01.02.2006). Source: Ludza TIO,Ventspils TIO, Cēsis TIO, Jelgavas TIO 2006, e-mail<strong>in</strong>fo- authors’ research as of 01.02.2006.)All accommodations e-mail %Ludza City 1 -Ludza District 18 4 21Ventspils City 34 19Ventspils53 18 43DistrictCēsis City 13 7Cēsis District 89 20 26Jelgava City 4 4Jelgava District 21 10 56233 82 35Proportionally the biggest numbers of such touristaccommodations are <strong>in</strong> Jelgava District where 56 % ofaccommodations have registered e-mail addresses. Thesmallest number of tem is <strong>in</strong> Ludza District -21 %. Itshould be noted that the authors did not carry outtest<strong>in</strong>g of the speed of answer<strong>in</strong>g from these e-mailaddresses, which would be a theme for a separateresearch. E-mail address test<strong>in</strong>g and the speed ofreaction to e-mail, letters were carried out <strong>in</strong> VentspilsCity accommodations <strong>in</strong> April 2005 by EuropeanRegional Tourism Institute; the results were thefollow<strong>in</strong>g: from 12 tourist accommodation places <strong>in</strong>Ventspils City answers to all the letters were notreceived from 4 accommodations, e-mail answerreaction speed was start<strong>in</strong>g from 10 m<strong>in</strong>. 28 sec. to 37,5 hours (Mackevics 2005), which may be considered asaverage.BRIEF DESCRIPTION OF ACTIVITIES OFRURAL ACCOMMODATIONS IN LATVIATo describe the situation <strong>in</strong> the countrysideregard<strong>in</strong>g activities of tourist accommodations <strong>in</strong>Latvia <strong>in</strong> general, the research authors used the data ofthe Latvian Rural Tourism Association „Laukuceļotājs”; the compiled data give a comprehensivestatistics <strong>in</strong> the rural tourism <strong>in</strong>dustry <strong>in</strong> Latvia; it mayalso be considered as represent<strong>in</strong>g the overall situation.At the end of 2005 <strong>in</strong> the database of the LatvianRural Tourism Association “Lauku ceļotājs”” <strong>in</strong>Latvian countryside and small towns were registered332 accommodations (actively operat<strong>in</strong>g) with 5243beds. Compared to the year 2004, the number oflodg<strong>in</strong>gs has <strong>in</strong>creased by 11%, but the number of beds– by 23%.The most popular accommodations type is theholiday home (34%, average 7 beds), guest-house(29%, about 19 beds) and farmhouses (21%, about 8beds). Other accommodations (camp<strong>in</strong>g sites, hotels,palaces/castles accounted for 16%.Annual <strong>Proceed<strong>in</strong>gs</strong> of Vidzeme University College “ICTE <strong>in</strong> Regional Development”, 200699
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ISBN 9984-633-03-9Annual Proceeding
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“Development of Creative Human -
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TABLE OF CONTENTSINTELLIGENT SYSTEM
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INTELLIGENT SYSTEM FOR LEARNERS’
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LEARNER 1GROUP OF HUMAN AGENTSLEARN
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QuantityQuantityFigure 6. Distribut
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LEARNERStructure of theconcept mapL
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WEB-BASED INTELLIGENT TUTORING SYST
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materials to be presented and which
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INFORMATION TECHNOLOGIES AND E-LEAR
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correspondence with the course aim
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projects and through IT. Hence, it
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APPLICATION OF MODELING METHODS IN
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can support configuration managemen
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The EKD is one of the Enterprise mo
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CHANGES TO TRAINING AND PERSPECTIVE
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or an end, yet none of these attitu
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make decisions. It cannot be volunt
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logs), data and video conferencing
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Ability to follow user’s multi-ta
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CONCLUSIONSEDUSA method gives us a
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in successful SD. Given this situat
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SPATIAL INFORMATIONFor the visualis
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MOBILE TECHNOLOGIES USE IN SERVICES
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learning environment (Learning Mana
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ago only some curricula on Logistic
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- Page 67 and 68: THE ECR E-COACH: A VIRTUAL COACHING
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- Page 75 and 76: ECR Question Banknumber category su
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- Page 81 and 82: These results of a model require a
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- Page 95 and 96: difficult to predict when and for w
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- Page 107 and 108: • The data obtained by the resear
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- Page 117 and 118: would be a promising extension. Cur
- Page 119 and 120: AN OVERVIEW OF THE AGENT − BASED
- Page 121 and 122: Suitability for social system simul
- Page 123 and 124: 6. MASONDescription:MASON is a fast
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- Page 139 and 140: ∂ u∂x∂ u∂y2 2+ b = 02 2wher
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- Page 145 and 146: Example 1. To understand better the
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CONCLUSIONSThe basic content of thi