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Proceedings in pdf format. - Sociotechnical Systems Engineering ...

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PERSPECTIVES OF WEB PAGE AND E-MAIL USAGE IN RURAL TOURISM ACCOMODATIONPLACES IN THE LATVIAN COUNTRYSIDEIveta Druva-Druvaskalne 1 , Juris Smaļ<strong>in</strong>skis 21 Vidzeme University College,Cēsu iela 4, Valmiera, LV 4201, LatviaE-mail: iveta.druva-druvaskalne@va.lv2 Vidzeme University College,Cēsu iela 4, Valmiera, LV 4201, LatviaE-mail: juris.smal<strong>in</strong>skis@va.lvKEYWORDSInternet, WEB, E-mail, rural tourismaccommodations, e-commerce, Internet connection types,susta<strong>in</strong>able tourism.ABSTRACTThis paper deals with the application of Internet as an<strong>in</strong>creas<strong>in</strong>gly used <strong>in</strong><strong>format</strong>ion distribution channel fortourism companies of all sizes. The focus is put on microtourism enterprises <strong>in</strong> the accommodation <strong>in</strong>dustry <strong>in</strong>rural areas. The authors have explored web pages oftourism enterprises, e-mails with a selection method <strong>in</strong>different regions of Latvia and have made theircomparison.Tourism <strong>in</strong> Latvia is develop<strong>in</strong>g rapidly; differentmodern technologies and the Internet are <strong>in</strong>troduced; yet,there is a radical difference <strong>in</strong> IT use between Riga andother regions of Latvia. The results of the research show<strong>in</strong>sufficient and underused application of IT <strong>in</strong> the sectorof tourist accommodation <strong>in</strong> less developed regions ofLatvia, which contradicts to the average statistical data<strong>in</strong> Latvia.The authors have accentuated the key factorshamper<strong>in</strong>g a wider us of the Internet <strong>in</strong> the sector oftourist accommodation <strong>in</strong> the regions of Latvia, whichare ma<strong>in</strong>ly technical and f<strong>in</strong>ancial possibilities, as well asundervaluation of the role of the Internet <strong>in</strong> the market<strong>in</strong>gby tourism entrepreneurs.tourist <strong>in</strong> 2005, or 54 % of the world’s total number oftravellers), where <strong>in</strong> the last decades there is a substantial<strong>in</strong>crease <strong>in</strong> the role of an economically active BalticRegion, <strong>in</strong>clud<strong>in</strong>g the role of Latvia, (UNWTO, 2006).The number of travellers visit<strong>in</strong>g Latvia has significantly<strong>in</strong>creased s<strong>in</strong>ce the n<strong>in</strong>eties (see Figure 1): compared to2003, it <strong>in</strong>creased by 23 % reach<strong>in</strong>g 3 million, but <strong>in</strong>2005 by 24 %, reach<strong>in</strong>g 3.77 million (LR CSP 2006).Accord<strong>in</strong>g to a research by World Tourism and TravelCommittee ”2006 Tourism Satellite Account<strong>in</strong>g", Latviais forecast annual <strong>in</strong>crease rate <strong>in</strong> tourism 7.3 % a year(WTTC 2006).Latvia is a member of the European TravelCommission, the Baltic Sea Tourism Commission and,from 2005, a full member country of UN World TourismOrganisation. Participation <strong>in</strong> these organisations openswide co-operation possibilities <strong>in</strong> a number of sectors.INTRODUCTIONTourism nowadays should be considered a highlydeveloped <strong>in</strong>dustry with high development rate. TheUNO World Tourism Organisation forecasts <strong>in</strong>crease oftravellers from 808 millions <strong>in</strong> 2005 to 1.6 billions <strong>in</strong>2020. One of the ma<strong>in</strong> reasons for the fast growth oftourism <strong>in</strong>dustry is mobility result<strong>in</strong>g from use of moderntechnologies, <strong>in</strong>clud<strong>in</strong>g the use of worldwide web foroffer<strong>in</strong>g services and <strong>in</strong> accounts. The greatestdest<strong>in</strong>ation <strong>in</strong> tourism today is Europe (443 millionsFigure1. Latvia: dynamics of <strong>in</strong>bound tourism 1997-2005. Source: Central Statistical Bureau of Latvia reports(Tourism <strong>in</strong> Latvia 2005).Tourism is becom<strong>in</strong>g one of the most perspectivetypes of entrepreneurship <strong>in</strong> the world and <strong>in</strong> Latvia; therole of tourism <strong>in</strong>dustry <strong>in</strong> the national economy is<strong>in</strong>creas<strong>in</strong>g. Tourism accounts for 10.4 % of the worldGDP. Tourist and travel services contribute directly at arate of 5% (contribute <strong>in</strong>directly about 11 %) to the EUAnnual <strong>Proceed<strong>in</strong>gs</strong> of Vidzeme University College “ICTE <strong>in</strong> Regional Development”, 200693

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