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owners as, 81–82
payoff points, 151–152
specialists versus generalists,
145
Recruiting:
as business investment, 10–12
corporate alumni, 112–114
customer-related, 64–68
farm team, 45–51
friends and family, 62–64
importance of, xix–xxii
mind-set, 39–41
online (see Online recruiting)
by owners, 81–82
profiling to improve, 32
restaurant workers, 25–26,
101–102, 104–106
from retail pool, 107–108
of salespeople, 84–85
students, 108–112
talent pools, 99–100, 114–115
teachers, 106–107
vendor-related, 69–72
women, 100–103
References:
background checks, 188
confirming, 164–165
online, 120–131
for recruiter hiring, 147–148
Referrals, job. See also
Networking
cultivating sources, 94–95
via customers, 68
farm team, 46–47, 50–51
from new hires, 150
rewarding, 50–51, 73–74,
90–91
Index 215
at Supplies Network, 23
Relationship building. See also
Networking
community service, 92–94
cultivating referral sources,
94–95
expanding circle of contacts,
81–83
influential people, 89–92
payoff points, 96
professional groups, 83–88
quality versus quantity, 88–89
Relocation issues, 101
Reputation, company. See
Company brand
Restaurant workers, 25–26,
101–102, 104–106
Resumes, online, 125–127
Retail industry, as talent pool,
107–108
Retained recruiters, 140, 143–144
Retention issues:
accommodating A-players,
72–73
education-related, 24–25
Retirement issues, 7–8
Rewards. See Compensation
Rizi, Shirley Ann, 109
Role models, 82–83
RSI Kitchen & Bath, 51–52
Ryffel, Rich, 72
Salary issues. See Compensation
Sales:
as choke point, 14
customer service tie-in, 22–23
interactive interview, 170