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216 Index<br />

Salary issues. See Compensation<br />

(continued )<br />

team-driven model, 68<br />

technical credibility in,<br />

13–14, 52<br />

Salespeople:<br />

case study, 25–26<br />

headhunters as, 141<br />

recruiting, 84–85, 104–105<br />

San Diego Union Tribune, 201n1<br />

(Chap. 2)<br />

Schools. See Education;<br />

Universities<br />

Schultz, Steve, 104<br />

Scorecard, interview, 157<br />

Screening, candidate:<br />

case study, 33–34<br />

knockout fac<strong>to</strong>rs, 32–35, 124<br />

at Northwestern Mutual, 90<br />

of online resumes, 126–127<br />

via phone interviews, 43, 67,<br />

92<br />

Searching <strong>for</strong> Bobby Fischer, 16<br />

Self-esteem, assessing, 184–185<br />

Service, community. See Community<br />

service<br />

Service industries. See Financial<br />

services; Restaurant<br />

workers<br />

Silverman, Fred, 56<br />

Simply<strong>Hire</strong>d.com, 127<br />

Single parents, as talent pool,<br />

25–26, 101–102<br />

Six degrees of separation, 128–<br />

129<br />

Smart, Brad, 164<br />

Smith, Justin, 141<br />

Social interview, 165<br />

Social media:<br />

as intern opportunity, 111<br />

recruiting <strong>to</strong>ol, 105, 128–136<br />

as referral source, 94<br />

Soft sell:<br />

in interview process, 166<br />

in recruiting competi<strong>to</strong>rs,<br />

70–72<br />

in recruiting cus<strong>to</strong>mers, 66<br />

Spear, Barbie, 125–126<br />

Specialists, recruiting, 145<br />

Speeches, as recruitment <strong>to</strong>ol,<br />

103<br />

Spouses, employment issues, 101<br />

Starbucks, 107–108<br />

Stay-at-<strong>home</strong> parents, 100–101<br />

Students:<br />

internships, 93–94, 110–112<br />

as talent pool, 108–112<br />

Suppliers. See Vendors<br />

Supplies Network, 10, 22–24<br />

Sweet-and-sour effect, defined,<br />

181<br />

Talent choke points. See Choke<br />

points, talent<br />

Talent pools:<br />

college athletes, 99<br />

corporate alumni, 112–113<br />

farmers, 99<br />

<strong>for</strong>mer entrepreneurs,<br />

113–114<br />

military-related, 99<br />

payoff points, 114–115<br />

restaurant workers, 25–26,<br />

101–102, 104–106

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