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“Canadian businesses are a vital
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Finally, the Board continued to exa
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“The CRA has always been committe
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[our mission] ANNUAL REPORT 2011-20
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12 we issued 111 million benefit an
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Given the importance of the benefit
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[conclusion] During 2011-2012, we a
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value of the payments processed was
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[providing information] web site Th
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There has been a substantial increa
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[voluntary disclosures] The Volunta
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ANNUAL REPORT 2011-2012 we identifi
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Specialized program areas also use
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pre-payment review of GST/HST refun
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to 2.3% of Gross Domestic Product i
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Our performance measures for addres
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[services] service complaints Our S
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Indicator 2010-2011 2011-2012 Chang
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improving our human resources capac
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developed a strategy for managing t
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Board of Management Oversight Frame
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[board’s priorities and accomplis
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[management of personnel] Against a
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[committee membership and director
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ANNUAL REPORT 2011-2012 CANADA REVE
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ANNUAL REPORT 2011-2012 [service st
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ANNUAL REPORT 2011-2012 Service Sta
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Claims - video and film tax credits
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challenges and exceptions advance i
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ANNUAL REPORT 2011-2012 [other item
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Benefit programs and benefit-relate
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D Dispute - General term to designa
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S Service standard - A public state
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ANNUAL REPORT 2011-2012 CANADA REVE
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Canada Revenue Agency Audited Finan
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Opinion In my opinion, the financia
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Expenses (note 8) Statement of Oper
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Statement of Cash Flows - Agency Ac
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2. Summary of significant accountin
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(k) Contingent liabilities Continge
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(b) Reconciliation of net cost of o
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6. Accounts receivable and advances
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8. Segmented information - Expenses
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