CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

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ANNUAL REPORT 2011-2012 Service Standard Target 2009-2010 Actuarial valuation reports Deferred income plans – response to written enquiries Deferred profit sharing plans – reviewing applications Deferred profit sharing plans – amendments and terminations General enquiries – telephone service level Business enquiries – telephone service level Responding to taxpayerrequested adjustments (T1) Responding to taxpayerrequested adjustments (T1) received by Internet Processing T1 individual income tax returns (paper) Processing T1 individual income tax returns (EFILE, TELEFILE, NETFILE) Processing T3 trust returns Processing excise tax, excise duty, softwood lumber returns, and air travellers security charge returns Processing GST/HST returns Review actuarial valuation reports within nine months and provide written approval of the recommended employer contributions Respond to written enquiries within 60 calendar days Review applications to register new deferred profit sharing plans within 180 days Review requests to amend and to terminate plans within 270 days Respond to calls in the agent queue within two minutes Respond to calls in the agent queue within two minutes Complete the adjustment and mail a Notice of Reassessment within an average of eight weeks, provided all requisite information has been received from the taxpayer Complete the adjustment and mail a Notice of Reassessment within an average of two weeks, provided all requisite information has been received from the taxpayer Process a paper T1 return and mail a Notice of Assessment and refund, if applicable, in an average of four to six weeks Process electronic T1 returns (EFILE, TELEFILE, and NETFILE) within an average of two weeks of receipt Process T3 trust returns within four months Assess excise tax, excise duty, softwood lumber returns, and air travellers security charge returns within 90 days of receipt Process GST/HST returns within 30 calendar days of receipt CANADA REVENUE AGENCY 80% 58.9% 63.4% 50.7% Not met 80% 71.4% 85.9% 88.3% Met 80% 99.4% 100% 98.1% Met 80% 52.1% 81.4% 93.7% Met 80% 81% 82% 80.1% Met 80% 86% 84% 81.2% Met 100% 7 weeks 7.2 weeks 100% 2 weeks 1.8 weeks 100% 4.3 weeks 3.9 weeks 100% 1.6 weeks 1.7 weeks 7 weeks 1.8 weeks 3.9 weeks 1.6 weeks Met Met Met Met 95% 97.6% 98.5% 98.7% Met 95% 97% 97.6% 98.2% Met 95% Not available 2010- 2011 2011- 2012 Rating 90.3% 91.0% Mostly met 1
Service Standard Target 2009-2010 Processing T2 corporation income tax returns Addressing non-compliance Claims – SR&ED tax incentives – refundable claims Claims – SR&ED tax incentives – nonrefundable claims Claims – SR&ED tax incentives – claimantrequested adjustments to refundable claims Claims – SR&ED tax incentives – claimantrequested adjustments to non-refundable claims Claims – video and film tax credits – refundable claims – unaudited Assess T2 returns (corporation income tax) within 60 days Process claims for tax incentives from businesses that conduct scientific research and experimental development (SR&ED) in Canada within 120 calendar days from receipt of a complete claim for refundable claims Process claims for tax incentives from businesses that conduct scientific research and experimental development (SR&ED) in Canada within 365 calendar days from receipt of a complete claim for non-refundable claims Process claims for tax incentives from businesses that conduct scientific research and experimental development (SR&ED) in Canada within 240 calendar days from receipt of a complete claim, for refundable claims related to adjustments requested to previously filed income tax returns Process claims for tax incentives from businesses that conduct scientific research and experimental development (SR&ED) in Canada within 365 calendar days from receipt of a complete claim for non-refundable claims related to adjustments requested to previously filed income tax returns Review T2 corporation income tax returns that include claims for the Canadian Film or Video Production Tax Credit, the Film or Video Production Services Tax Credit, the BC Film and Television Tax credit, the BC Production Services Tax Credit, the Manitoba Film and Video Production Tax Credit, the Ontario Film and Television Tax Credit and the Ontario Production Services Tax Credit within 60 calendar days from the date of receipt where no audit action is undertaken 2010- 2011 90% 92.8% 94.5% 95.2% Met 90% 96.3% 96.5% 96.5% Met 90% 96% 96.7% 96.7% Met 90% 97.3% 96.8% 95.1% Met 90% 95.4% 94.9% 94.5% Met 90% 92.9% 94.8% 95.9% Met CANADA REVENUE AGENCY 63 2011- 2012 Rating ANNUAL REPORT 2011-2012
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Draft - Protected B 5 November 2012
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“Canadian businesses are a vital
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Finally, the Board continued to exa
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“The CRA has always been committe
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[our mission] ANNUAL REPORT 2011-20
Page 12 and 13: 12 we issued 111 million benefit an
Page 14 and 15: Given the importance of the benefit
Page 16 and 17: [conclusion] During 2011-2012, we a
Page 18 and 19: value of the payments processed was
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
Page 36 and 37: 36 Draft - Protected B 5 November 2
Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
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Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 48 and 49: Board of Management Oversight Frame
Page 50 and 51: 50 Draft - Protected B 5 November 2
Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 64 and 65: Claims - video and film tax credits
Page 66 and 67: challenges and exceptions advance i
Page 68 and 69: ANNUAL REPORT 2011-2012 [other item
Page 70 and 71: Benefit programs and benefit-relate
Page 72 and 73: D Dispute - General term to designa
Page 74 and 75: S Service standard - A public state
Page 76 and 77: ANNUAL REPORT 2011-2012 CANADA REVE
Page 79 and 80: Canada Revenue Agency Audited Finan
Page 81 and 82: Opinion In my opinion, the financia
Page 83 and 84: Expenses (note 8) Statement of Oper
Page 85 and 86: Statement of Cash Flows - Agency Ac
Page 87 and 88: 2. Summary of significant accountin
Page 89 and 90: (k) Contingent liabilities Continge
Page 91 and 92: (b) Reconciliation of net cost of o
Page 93 and 94: 6. Accounts receivable and advances
Page 95 and 96: 8. Segmented information - Expenses
Page 97 and 98: 10. Related party transactions The
Page 99 and 100: 12. Board of Management Pursuant to
Page 101 and 102: Financial Statements Discussion and
Page 103 and 104: Discussion and analysis Analysis of
Page 105 and 106: Non-financial assets Non-financial
Page 107 and 108: Canada Revenue Agency Audited Finan
Page 109 and 110: Emphasis of Matter Without modifyin
Page 111 and 112: Canada Revenue Agency Statement of
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Canada Revenue Agency Statement of
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A new accounting standard issued by
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Expenses and Recoveries. Except for
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5. Amounts payable to taxpayers The
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the CRA administers. It does not in
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15. Pension contributions, interest
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Individual and Trust Income Tax Ind
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Income Tax Revenues - Individual an
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sales tax credits. This was partial
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summary information as of March 31,
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1.5 Significant changes in fiscal y
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A delegated authorities matrix whic
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Control frameworks The CRA uses the
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The CRA will move into an ongoing a
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Canada Revenue Agency - Unaudited S
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$73.9 million for increased disburs
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Performance Summary (in thousands o
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Authorities approved after Main Est
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