CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

Expenses (note 8)
Statement of Operations and Agency Net Financial Position– Agency Activities
for the year ended March 31
(in thousands of dollars)
CANADA REVENUE AGENCY
83
2012 2012 2011
Planned results Actual Actual restated
(note 13)
Internal services 1,375,306 1,294,021 1,275,654
Reporting compliance 1,144,812 1,169,468 1,127,551
Accounts receivable and returns compliance 677,467 744,875 666,591
Assessment of returns and payment processing 734,573 741,313 753,351
Taxpayer and business assistance 372,922 401,374 396,298
Appeals 221,004 244,381 231,465
Benefit programs 152,342 160,021 151,882
Taxpayer’s Ombudsman 3,839 2,988 2,788
Total expenses 4,682,265 4,758,441 4,605,580
Non-tax revenue (note 9)
Internal services 286,508 224,935 239,788
Reporting compliance 18,215 30,905 23,456
Accounts receivable and returns compliance 154,781 165,165 158,668
Assessment of returns and payments processing 54,809 81,265 77,007
Taxpayer and business assistance 54,848 58,837 57,873
Appeals 17,795 18,974 19,747
Benefit programs 19,778 42,271 33,738
Revenues earned on behalf of Government (note 13) - (62,712) (59,670)
Total non-tax revenue 606,734 559,640 550,607
Net cost of operations before government funding and transfers 4,075,531 4,198,801 4,054,973
Government funding and transfers
Net cash provided by the Government of Canada (note 13) 3,758,224 3,683,373
Change in due from the Consolidated Revenue Fund (47,534) 42,173
Services provided without charge from other government agencies
and departments (note 10) 321,788 261,489
Transfer of assets and liabilities to Shared Services Canada (note 11)
Net cost of activities administered on behalf of Shared Services
(38,651) -
Canada (note 11) (64,175) -
Total government funding and transfers 3,929,652 3,987,035
Net cost of operations after government funding and transfers 269,149 67,938
Agency net financial position - Beginning of year 275,386 207,448
Agency net financial position - End of year 544,535 275,386
The accompanying notes form an integral part of these financial statements.
ANNUAL REPORT
2011-2012