CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

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[conclusion] During 2011-2012, we added features to help individuals get quick access to their benefit information. Our work with targeted validation of accounts helped us to ensure entitlements are accurately calculated and to identify outstanding debts. We added services for our government clients, reducing administrative duplication and costs. The results that we achieved during 2011-2012 show that we met our outcome of ensuring that Canadians had access to the benefits and credits they were entitled to, and that related payments were on time and correct. In 2012-2013, we will continue to improve our online information and interactive services to advance our goal of making it easier for benefit and credit recipients to access information quickly, apply for benefits that they are eligible for, and receive accurate payments. ANNUAL REPORT 2011-2012 CANADA REVENUE AGENCY
CANADA REVENUE AGENCY 17 ANNUAL REPORT 2011-2012
Page 1 and 2: Draft - Protected B 5 November 2012
Page 3 and 4: “Canadian businesses are a vital
Page 5 and 6: Finally, the Board continued to exa
Page 7: “The CRA has always been committe
Page 10 and 11: [our mission] ANNUAL REPORT 2011-20
Page 12 and 13: 12 we issued 111 million benefit an
Page 14 and 15: Given the importance of the benefit
Page 18 and 19: value of the payments processed was
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
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Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
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Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 48 and 49: Board of Management Oversight Frame
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Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 62 and 63: ANNUAL REPORT 2011-2012 Service Sta
Page 64 and 65: Claims - video and film tax credits
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challenges and exceptions advance i
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ANNUAL REPORT 2011-2012 [other item
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Benefit programs and benefit-relate
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D Dispute - General term to designa
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S Service standard - A public state
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ANNUAL REPORT 2011-2012 CANADA REVE
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Canada Revenue Agency Audited Finan
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Opinion In my opinion, the financia
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Expenses (note 8) Statement of Oper
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Statement of Cash Flows - Agency Ac
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2. Summary of significant accountin
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(k) Contingent liabilities Continge
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(b) Reconciliation of net cost of o
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6. Accounts receivable and advances
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8. Segmented information - Expenses
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10. Related party transactions The
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12. Board of Management Pursuant to
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Financial Statements Discussion and
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Discussion and analysis Analysis of
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Non-financial assets Non-financial
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Canada Revenue Agency Audited Finan
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Emphasis of Matter Without modifyin
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Canada Revenue Agency Statement of
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Canada Revenue Agency Statement of
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A new accounting standard issued by
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Expenses and Recoveries. Except for
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5. Amounts payable to taxpayers The
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the CRA administers. It does not in
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15. Pension contributions, interest
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Individual and Trust Income Tax Ind
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Income Tax Revenues - Individual an
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sales tax credits. This was partial
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summary information as of March 31,
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1.5 Significant changes in fiscal y
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A delegated authorities matrix whic
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Control frameworks The CRA uses the
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The CRA will move into an ongoing a
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Canada Revenue Agency - Unaudited S
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$73.9 million for increased disburs
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Performance Summary (in thousands o
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Authorities approved after Main Est
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