CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
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ANNUAL REPORT<br />
<strong>2011</strong>-<strong>2012</strong><br />
Service Standard Target 2009-2010<br />
Actuarial valuation<br />
reports<br />
Deferred income plans –<br />
response <strong>to</strong> written<br />
enquiries<br />
Deferred profit sharing<br />
plans – reviewing<br />
applications<br />
Deferred profit sharing<br />
plans – amendments<br />
and terminations<br />
General enquiries –<br />
telephone service level<br />
Business enquiries –<br />
telephone service level<br />
Responding <strong>to</strong> taxpayerrequested<br />
adjustments<br />
(T1)<br />
Responding <strong>to</strong> taxpayerrequested<br />
adjustments<br />
(T1) received by Internet<br />
Processing T1 indivi<strong>du</strong>al<br />
income tax returns<br />
(paper)<br />
Processing T1 indivi<strong>du</strong>al<br />
income tax returns<br />
(EFILE, TELEFILE,<br />
NETFILE)<br />
Processing T3 trust<br />
returns<br />
Processing excise tax,<br />
excise <strong>du</strong>ty, softwood<br />
lumber returns, and air<br />
travellers security<br />
charge returns<br />
Processing GST/HST<br />
returns<br />
Review actuarial valuation reports within<br />
nine months and provide written<br />
approval of the recommended employer<br />
contributions<br />
Respond <strong>to</strong> written enquiries within<br />
60 calendar days<br />
Review applications <strong>to</strong> register new<br />
deferred profit sharing plans within<br />
180 days<br />
Review requests <strong>to</strong> amend and <strong>to</strong><br />
terminate plans within 270 days<br />
Respond <strong>to</strong> calls in the agent queue<br />
within two minutes<br />
Respond <strong>to</strong> calls in the agent queue<br />
within two minutes<br />
Complete the adjustment and mail a<br />
Notice of Reassessment within an<br />
average of eight weeks, provided all<br />
requisite information has been received<br />
from the taxpayer<br />
Complete the adjustment and mail a<br />
Notice of Reassessment within an<br />
average of two weeks, provided all<br />
requisite information has been received<br />
from the taxpayer<br />
Process a paper T1 return and mail a<br />
Notice of Assessment and refund, if<br />
applicable, in an average of four <strong>to</strong><br />
six weeks<br />
Process electronic T1 returns (EFILE,<br />
TELEFILE, and NETFILE) within an<br />
average of two weeks of receipt<br />
Process T3 trust returns within four<br />
months<br />
Assess excise tax, excise <strong>du</strong>ty, softwood<br />
lumber returns, and air travellers security<br />
charge returns within 90 days of receipt<br />
Process GST/HST returns within<br />
30 calendar days of receipt<br />
CANADA REVENUE AGENCY<br />
80% 58.9% 63.4% 50.7% Not<br />
met<br />
80% 71.4% 85.9% 88.3% Met<br />
80% 99.4% 100% 98.1% Met<br />
80% 52.1% 81.4% 93.7% Met<br />
80% 81% 82% 80.1% Met<br />
80% 86% 84% 81.2% Met<br />
100% 7 weeks 7.2<br />
weeks<br />
100% 2 weeks 1.8<br />
weeks<br />
100% 4.3 weeks 3.9<br />
weeks<br />
100% 1.6 weeks 1.7<br />
weeks<br />
7<br />
weeks<br />
1.8<br />
weeks<br />
3.9<br />
weeks<br />
1.6<br />
weeks<br />
Met<br />
Met<br />
Met<br />
Met<br />
95% 97.6% 98.5% 98.7% Met<br />
95% 97% 97.6% 98.2% Met<br />
95% Not<br />
available<br />
2010-<br />
<strong>2011</strong><br />
<strong>2011</strong>-<br />
<strong>2012</strong> Rating<br />
90.3% 91.0% Mostly<br />
met 1