CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

Detailed tax debt management action plans
These plans track actions to address the recommendations of the Standing Committee on Public Accounts (PACP) and the
Office of the Auditor General of Canada (OAG) for how the CRA collects tax debt.
Risk management
The CRA’s strategy to improve the risk management of its collections program will address the OAG’s recommendation (8.52) that:
“The Canada Revenue Agency should establish a more comprehensive automated risk-scoring system for tax debt, update the risk
scores on an ongoing basis, and use the risk scores to prioritize workload throughout the collections process.” PACP reference #2
specific commitment(s)
and deliverables
Fully operational risk scores
are scheduled for GST/HST
programs by 2014
target
date progress
2014 In 2011-2012, work continued on developing risk components including data
mining models for the GST/HST business revenue line; GST/HST components are
scheduled for completion in 2013-2014 followed by automated deployment in
2014-2015.
Performance reporting
The CRA’s strategy to improve how it reports on the performance of its collections program will address the OAG’s recommendation
(8.41) that: “The Canada Revenue Agency should significantly improve its management information to make it complete and
comprehensive. It should develop reliable techniques and information sources to determine on a regular basis the results of its
collection efforts and use that information to guide its decision-making for each of its major collection modes and actions.”
specific commitment(s)
and deliverables
Performance reporting tools
are scheduled to be
progressively implemented
throughout all major
business revenue lines by
2013-2014
target
date progress
2014 The final component of the Integrated Revenue Collections Phase I, a
performance reporting solution, is scheduled for deployment in June 2012. As
well, similar development work for GST/HST and T2 Collections prototypes is
being completed, with extensive testing and analysis under way.
Debt management research
The CRA’s strategy to improve its debt management research will address the OAG’s recommendation (8.28) that: “The Canada
Revenue Agency should identify and collect the data it needs to analyze the makeup of its tax debt and to develop better collection
strategies.” (considering a variety of factors including fluctuations in the economic cycle) PACP reference #4
specific commitment(s)
and deliverables
Enhance business
intelligence environment:
build enhanced analytical
capacity using Integrated
Revenue Collection data
analysis enhancements by
2013 for business programs
Research into economic
indicators: develop research
approach and conduct study
target
date progress
2013 In 2011-2012, Integrated Revenue Collection incorporated the T2 accounts
receivable information into the business intelligence environment. Work is under
way to incorporate the GST/HST (collections and compliance) and T2 non-filers
information into the business intelligence environment, which is scheduled for
completion in 2012-2013.
Ongoing In 2011-2012, the debt management research included studies on the T1
non-filer population, economic factors affecting tax debt, and the source and
disposition of GST/HST debt.
CANADA REVENUE AGENCY
69
ANNUAL REPORT
2011-2012