CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
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“The <strong>CRA</strong> has always been<br />
committed <strong>to</strong> integrity. Living by<br />
the Agency’s values and cultivating<br />
trust are more important than ever<br />
in this highly connected world.”<br />
—Linda Lizotte-MacPherson<br />
At the same time, we are very much aware of how important it is <strong>to</strong> Canadians that everyone pay their fair share of<br />
taxes and receive accurate benefits and credits. In <strong>2011</strong>-<strong>2012</strong>, we continued <strong>to</strong> address the small but persistent<br />
non-compliant population. We strengthened our risk-based approach <strong>to</strong> compliance and further developed <strong>to</strong>ols<br />
<strong>to</strong> help us recognize and deal with non-compliance, both here at home and internationally. As a result of our<br />
actions, we recovered over $40 billion in tax debt over the last year.<br />
Only a small proportion of taxpayers disagree with our service levels or our decisions, but we place the highest<br />
priority on responding fairly and accurately <strong>to</strong> these disputes. The enhancements we have put in place <strong>to</strong><br />
centralize the distribution of disputes continued <strong>to</strong> pro<strong>du</strong>ce improvements in redress service delivery <strong>du</strong>ring<br />
<strong>2011</strong>-<strong>2012</strong>.<br />
In submitting this report <strong>to</strong> the Minister for tabling in <strong>Parliament</strong>, I would like <strong>to</strong> extend my sincere thanks <strong>to</strong> the<br />
staff of the <strong>CRA</strong> for their dedication, expertise, and professionalism. Our employees are fundamental <strong>to</strong> the <strong>CRA</strong>’s<br />
ability <strong>to</strong> continue delivering excellent results that matter <strong>to</strong> Canadians.<br />
Linda Lizotte-MacPherson<br />
Commissioner and Chief Executive Officer<br />
Canada Revenue Agency<br />
CANADA REVENUE AGENCY<br />
7<br />
ANNUAL REPORT<br />
<strong>2011</strong>-<strong>2012</strong>