CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

We did not meet our target of responding within
45 business days for written requests for GST/HST rulings
and interpretations. The volume of requests was higher in
the last two years than previously due to the introduction
of HST in Ontario and British Columbia. We expect to
improve our response time now that the volume of
requests has begun to reduce to normal levels.
first contact letter for disputes
figure 8 First contact letter for disputes
Percentage
100
Target 85%
80
60
40
20
0
Data quality: good
Standard: Acknowledge taxpayer disputes within
30 calendar days after we receive them
Target: 85%
2007-2008 2008-2009 2009-2010 2010-2011 2011-2012
2011-2012 Result: 54.7%
Fiscal Year
Volumetrics – Total volume of cases disposed
Acknowledge disputes within 30 calendar days
50,000
40,000
30,000
20,000
10,000
The service standard is for the CRA to mail an
acknowledgement letter to the taxpayer using the redress
service within 30 days 85% of the time. In 2011-2012, we
met the standard only 54.7% of the time. We are now
considering the feasibility of this standard, given the fact
that we have had difficulty meeting the target over the
last few years.
0
Volumetrics
claims – video and film tax credits – refundable
claims – audited
figure 9 Claims – video and film tax credits – refundable
claims – audited
Percentage
100%
Target 90%
80%
60%
40%
20%
0%
2007-2008 2008-2009 2009-2010
Fiscal Year
2010-2011 2011-2012
Data quality: good
CANADA REVENUE AGENCY
67
Standard: Review T2 corporation income tax returns that
include claims for the Canadian Film or Video Production
Tax Credit, the Film or Video Production Services Tax
Credit, the BC Film and Television Tax credit, the BC
Production Services Tax Credit, the Manitoba Film and
Video Production Tax Credit, the Ontario Film and
Television Tax Credit and the Ontario Production Services
Tax Credit within 120 calendar days from the date of
receipt where audit action is undertaken
Target: 90%
Volumetrics – Total number of audited refundable claims processed
Processed audited refundable claims within 120 calendar days
2011-2012 Result: 78.9%
2,200
2,000
1,800
1,600
1,400
1,200
1,000
800
600
400
200
0
We did not meet our target this year. We expect that
clarifying and communicating the file completion date
will enable us to meet the target next year.
Volumetrics
ANNUAL REPORT
2011-2012