CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

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Board of Management Oversight Framework assessment ANNUAL REPORT 2011-2012 Organization of the CRA CANADA REVENUE AGENCY 2010-2011 2011-2012 Internal accountability structure Strong Strong Governance Strong Strong 1 Administration of the CRA Enterprise risk management Strong Strong 1 Program evaluation Acceptable Acceptable Internal audit Strong Strong 1 Sustainable development Strong Strong 1 CRA performance measurement Not applicable 2 1 2 Management of resources This expectation was not assessed this year. The rating from the last year that this expectation was assessed is carried-over to the current year. Not applicable: Expectation was first introduced in 2011-2012. Opportunity for Improvement Financial management Strong Strong Project management Strong Strong 1 Asset management Strong Strong 1 Procurement management Strong Strong 1 Information management (structured) Not applicable 2 Strong Information management (unstructured) Not applicable 2 Opportunity for Improvement Information technology (investment) Strong Strong Information technology (security) Strong Acceptable Management of services Service strategy Acceptable Acceptable Service performance measurement Acceptable Acceptable 1 Service redress mechanism Strong Strong Management of personnel Planning Strong Strong Acquisition Strong Acceptable Development and knowledge transfer Strong Strong Retention/mobilisation Strong Strong
Management Accountability Framework assessment 2010-2011 2011-2012 Managing for results Acceptable Acceptable 1 Governance and Planning Strong No longer assessed Integrated risk management Strong Strong Information management 2 Acceptable Acceptable Financial management and control Acceptable Acceptable Management of Security Strong 1 Strong 1 Information technology Strong Strong 1 1 This area of management was not assessed this year. The rating from the last year that this area of management was assessed is carried over to the current year. 2 Effective 2011-2012, the measurement relates to the access to information and privacy program only CANADA REVENUE AGENCY 49 ANNUAL REPORT 2011-2012
Page 1 and 2: Draft - Protected B 5 November 2012
Page 3 and 4: “Canadian businesses are a vital
Page 5 and 6: Finally, the Board continued to exa
Page 7: “The CRA has always been committe
Page 10 and 11: [our mission] ANNUAL REPORT 2011-20
Page 12 and 13: 12 we issued 111 million benefit an
Page 14 and 15: Given the importance of the benefit
Page 16 and 17: [conclusion] During 2011-2012, we a
Page 18 and 19: value of the payments processed was
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
Page 36 and 37: 36 Draft - Protected B 5 November 2
Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
Page 42 and 43: Draft - Protected B 5 November 2012
Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 50 and 51: 50 Draft - Protected B 5 November 2
Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 62 and 63: ANNUAL REPORT 2011-2012 Service Sta
Page 64 and 65: Claims - video and film tax credits
Page 66 and 67: challenges and exceptions advance i
Page 68 and 69: ANNUAL REPORT 2011-2012 [other item
Page 70 and 71: Benefit programs and benefit-relate
Page 72 and 73: D Dispute - General term to designa
Page 74 and 75: S Service standard - A public state
Page 76 and 77: ANNUAL REPORT 2011-2012 CANADA REVE
Page 79 and 80: Canada Revenue Agency Audited Finan
Page 81 and 82: Opinion In my opinion, the financia
Page 83 and 84: Expenses (note 8) Statement of Oper
Page 85 and 86: Statement of Cash Flows - Agency Ac
Page 87 and 88: 2. Summary of significant accountin
Page 89 and 90: (k) Contingent liabilities Continge
Page 91 and 92: (b) Reconciliation of net cost of o
Page 93 and 94: 6. Accounts receivable and advances
Page 95 and 96: 8. Segmented information - Expenses
Page 97 and 98: 10. Related party transactions The
Page 99 and 100:
12. Board of Management Pursuant to
Page 101 and 102:
Financial Statements Discussion and
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Discussion and analysis Analysis of
Page 105 and 106:
Non-financial assets Non-financial
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Canada Revenue Agency Audited Finan
Page 109 and 110:
Emphasis of Matter Without modifyin
Page 111 and 112:
Canada Revenue Agency Statement of
Page 113 and 114:
Canada Revenue Agency Statement of
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A new accounting standard issued by
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Expenses and Recoveries. Except for
Page 119 and 120:
5. Amounts payable to taxpayers The
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the CRA administers. It does not in
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15. Pension contributions, interest
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Individual and Trust Income Tax Ind
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Income Tax Revenues - Individual an
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sales tax credits. This was partial
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summary information as of March 31,
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1.5 Significant changes in fiscal y
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A delegated authorities matrix whic
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Control frameworks The CRA uses the
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The CRA will move into an ongoing a
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Canada Revenue Agency - Unaudited S
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$73.9 million for increased disburs
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Performance Summary (in thousands o
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Authorities approved after Main Est
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