CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

More documents

Recommendations

Info

value of the payments processed was approximately ANNUAL REPORT we answered CANADA REVENUE 16.9 AGENCY million general calls 2011-2012 $419 billion we received 87.4 million visits to our Web site
2 [assisting taxpayers] The Canadian tax system is based on taxpayers determining their tax liability, and filing and paying on time, voluntarily. This self-assessment approach is fundamental to the sustainability of our tax system. For voluntary compliance to work, taxpayers need accurate, accessible information and user-friendly services supported by reliable, timely, and efficient back-office functions. Third parties are key partners in this system: employers are responsible for deducting and remitting individual income tax for their employees throughout the tax year, financial institutions provide data to help ensure accurate taxation of investment income, and tax intermediaries help over 65% 1 of individuals and businesses prepare their tax returns. In 2011-2012, 91% of individuals filed their tax return on time and 94% paid their taxes on time. Increasingly, taxpayers and their representatives expect government services to be available online, 24/7, with secure access to their information and the ability to undertake routine and even specialized transactions on a self-serve basis. Most taxpayers still want the option of contacting an agent to ask specific questions and to deal with non-routine enquiries. The CRA responds to these needs and expectations by: providing information in a variety of formats to all types of taxpayers and to third parties; enabling self-service taxpayer interactions; and processing returns and payments quickly and accurately. Our strategic goal is to make compliance easier for taxpayers and their representatives by providing them with the information and services they need to voluntarily comply with tax laws. We measure our success in assisting taxpayers by reviewing the number of taxpayers who filed and paid taxes on time, the results of our client surveys, and usage rates of our various service channels. 1 For more information about CRA Annual Corporate Survey go to www.cra-arc.gc.ca/gncy/pr/srvy2012-eng.html. [spending profile] Total CRA spending: $4.351 billion 2 9% 24% 4% (in thousands of $) delivering benefits $369,783 assisting taxpayers $914,956 addressing non-compliance $1,834,907 if you disagree $175,064 our corporate foundation $1,053,851 CANADA REVENUE AGENCY 42% 21% 19 2 This figure represents the actual spending for the CRA on a modified cash basis. Please refer to page 142 for an explanation of how this figure relates to the CRA Financial Statements – Agency Activities. ANNUAL REPORT 2011-2012
Page 1 and 2: Draft - Protected B 5 November 2012
Page 3 and 4: “Canadian businesses are a vital
Page 5 and 6: Finally, the Board continued to exa
Page 7: “The CRA has always been committe
Page 10 and 11: [our mission] ANNUAL REPORT 2011-20
Page 12 and 13: 12 we issued 111 million benefit an
Page 14 and 15: Given the importance of the benefit
Page 16 and 17: [conclusion] During 2011-2012, we a
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
Page 36 and 37: 36 Draft - Protected B 5 November 2
Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
Page 42 and 43: Draft - Protected B 5 November 2012
Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 48 and 49: Board of Management Oversight Frame
Page 50 and 51: 50 Draft - Protected B 5 November 2
Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 62 and 63: ANNUAL REPORT 2011-2012 Service Sta
Page 64 and 65: Claims - video and film tax credits
Page 66 and 67: challenges and exceptions advance i
Page 68 and 69:
ANNUAL REPORT 2011-2012 [other item
Page 70 and 71:
Benefit programs and benefit-relate
Page 72 and 73:
D Dispute - General term to designa
Page 74 and 75:
S Service standard - A public state
Page 76 and 77:
ANNUAL REPORT 2011-2012 CANADA REVE
Page 79 and 80:
Canada Revenue Agency Audited Finan
Page 81 and 82:
Opinion In my opinion, the financia
Page 83 and 84:
Expenses (note 8) Statement of Oper
Page 85 and 86:
Statement of Cash Flows - Agency Ac
Page 87 and 88:
2. Summary of significant accountin
Page 89 and 90:
(k) Contingent liabilities Continge
Page 91 and 92:
(b) Reconciliation of net cost of o
Page 93 and 94:
6. Accounts receivable and advances
Page 95 and 96:
8. Segmented information - Expenses
Page 97 and 98:
10. Related party transactions The
Page 99 and 100:
12. Board of Management Pursuant to
Page 101 and 102:
Financial Statements Discussion and
Page 103 and 104:
Discussion and analysis Analysis of
Page 105 and 106:
Non-financial assets Non-financial
Page 107 and 108:
Canada Revenue Agency Audited Finan
Page 109 and 110:
Emphasis of Matter Without modifyin
Page 111 and 112:
Canada Revenue Agency Statement of
Page 113 and 114:
Canada Revenue Agency Statement of
Page 115 and 116:
A new accounting standard issued by
Page 117 and 118:
Expenses and Recoveries. Except for
Page 119 and 120:
5. Amounts payable to taxpayers The
Page 121 and 122:
the CRA administers. It does not in
Page 123 and 124:
15. Pension contributions, interest
Page 125 and 126:
Individual and Trust Income Tax Ind
Page 127 and 128:
Income Tax Revenues - Individual an
Page 129 and 130:
sales tax credits. This was partial
Page 131 and 132:
summary information as of March 31,
Page 133 and 134:
1.5 Significant changes in fiscal y
Page 135 and 136:
A delegated authorities matrix whic
Page 137 and 138:
Control frameworks The CRA uses the
Page 139 and 140:
The CRA will move into an ongoing a
Page 141 and 142:
Canada Revenue Agency - Unaudited S
Page 143 and 144:
$73.9 million for increased disburs
Page 145 and 146:
Performance Summary (in thousands o
Page 147:
Authorities approved after Main Est
show all

CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

Create successful ePaper yourself

Delete template?

Save as template?