CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

[management
of personnel]
Against a backdrop of change and workplace renewal, the
Board continued to monitor and provide direction to
CRA’s efforts in talent management, succession planning,
and knowledge management.
The Board provided guidance and monitored the CRA’s
human resources change management strategy to ensure
that the CRA was adopting an enterprise-wide approach
to manage the people dimension of change while
effectively managing the transfer of employees to Shared
Services Canada, and the return of British Columbia
provincial employees following the province’s decision to
restore the provincial sales tax.
The Board also provided direction and guidance on the
evolution of the CRA’s Integrity Framework, which
formalizes the CRA’s culture of integrity through
workplace policies, programs, and processes. This entailed
the review and approval of an updated discipline policy
and discussion surrounding necessary revisions to the
CRA’s Code of Ethics and Conduct.
Finally, the Board closely monitored collective bargaining
negotiations with the Audit, Financial and Scientific Group
of the Professional Institute of the Public Service of
Canada, including the review and approval of the CRA’s
negotiating mandate. As was the case last year when
negotiating with the Public Service Alliance of Canada,
these negotiations required that the CRA and the Board
carefully balance the interests of the CRA while keeping in
mind government-wide considerations, including the
elimination of severance. A tentative agreement, which
has since been ratified, was reached in March 2012.
[board governance]
To maintain leadership in adopting board best practices,
the Board continued to examine its governance practices
and looked at ways to enhance the effectiveness and
efficiency of its processes, while increasing its
engagement in key strategic discussions.
In 2011-2012, the Board leveraged its members’ expertise
and struck two ad-hoc subcommittees, the Operations
ANNUAL REPORT
2011-2012
CANADA REVENUE AGENCY
Review Advisory Subcommittee and Information
Technology-Focussed Operations Review Advisory
Subcommittee. Both subcommittees provided timesensitive
strategic advice, insight, and guidance to
management. Given the challenging environment, a
number of ad–hoc teleconferences were held to engage
the Board on real-time strategic discussions, in addition to
the regularly scheduled teleconferences and meetings.
The Board also held its annual strategic planning
meeting with the CRA’s senior management to
engage in discussions about the CRA’s ambitious
transformation agenda.
[conclusion]
In 2011-2012, the Board continued to provide strong
oversight of the organization and administration of the
CRA, including the management of its resources, services,
property, personnel, and contracts. The Board also
provided management with real–time strategic insights
and guidance, positioning the CRA so it can advance its
strategic vision, while remaining focused on its core
business and mandate.