CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

More documents

Recommendations

Info

Claims – video and film tax credits – refundable claims – audited If you disagree ANNUAL REPORT 2011-2012 Service Standard Target 2009-2010 First contact letter for disputes Problem Resolution Program – acknowledge receipt Problem Resolution Program – resolution Delivering benefits Canada child tax benefit enquiries – telephone service level Processing benefit applications and marital status change forms – timeliness Processing benefit applications and marital status change forms – accuracy Responding to benefit and credit enquiries – timeliness Responding to benefit and credit enquiries – accuracy Review T2 corporation income tax returns that include claims for the Canadian Film or Video Production Tax Credit, the Film or Video Production Services Tax Credit, the BC Film and Television Tax credit, the BC Production Services Tax Credit, the Manitoba Film and Video Production Tax Credit, the Ontario Film and Television Tax Credit and the Ontario Production Services Tax Credit within 120 calendar days from the date of receipt where audit action is undertaken Acknowledge taxpayer disputes within 30 calendar days after we receive them Acknowledge receipt of a problem within two business days Resolve the problem within 15 business days. If we cannot (for example, if a case is complex), we will make contact within that time to indicate an anticipated date of resolution Respond to calls in the agent queue within two minutes Issue a payment, notice, or explanation within 80 calendar days Accurately process the appropriate payment and notice and, if necessary, issue a letter requesting additional information Respond to written enquiries and telephone referrals from call centers within 80 calendar days Respond to written enquiries and telephone referrals from call centers, with correct information, and accurately process new recipient information, including issuing a payment, notice, or letter CANADA REVENUE AGENCY 2010- 2011 2011- 2012 Rating 90% 91.9% 91.2% 79.0% Not met 85% 50% 50.5% 54.7% Not met 95% 97.1% 95.3% 97.6% Met 95% 96.6% 95.3% 97.5% Met 75% 75% 76% 76.0% Met 98% 98.8% 98.7% 99.0% Met 98% 97.4% 99.1% 98.0% Met 98% 93% 94.9% 98.1% Met 98% 99.3% 98.6% 98.8% Met
Service Standard Target 2009-2010 Validation and control – Results of review Processing a request to authorize or cancel a representative – timeliness (peak) Processing a request to authorize or cancel a representative – accuracy (peak) Processing a request to authorize or cancel a representative – timeliness (non-peak) Processing a request to authorize or cancel a representative – accuracy (non-peak) Our corporate foundation Taxpayer requests for statistical tax data Inform you of the result of our review within 45 days after we receive the information requested Process your request to authorize or cancel a representative received during peak tax time (mid-March to mid-July) within 20 business days of receipt by the CRA Accurately process your request to authorize or cancel a representative; if necessary, we will send you a letter requesting additional information Process your request to authorize or cancel a representative received during non-peak tax time, (mid-July to mid- March) within five business days of receipt by the CRA Accurately process your request to authorize or cancel a representative; if necessary, we will send you a letter requesting additional information Respond to taxpayer requests for statistical data within an average of 30 calendar days. 90% 94.2% 96.4% 98.5% Met 90% 93.8% 87.1% 90.0% Met 98% 99% 99.4% 99.7% Met CANADA REVENUE AGENCY 65 90% 63% 78.2% 88.0% Mostly met 1 98% 99% 99% 99.2% Met 100% 22 days 14 days Prior-year results can be found at www.cra-arc.gc.ca/gncy/nnnl/menu-eng.html Where service standards are expressed in numbers of days, they refer to calendar days, unless otherwise specified. Results for prior years have been revised based on updated information. 1 At least 95% of target met. 2010- 2011 2011- 2012 Rating 17 days Met ANNUAL REPORT 2011-2012
Page 1 and 2:
Draft - Protected B 5 November 2012
Page 3 and 4:
“Canadian businesses are a vital
Page 5 and 6:
Finally, the Board continued to exa
Page 7:
“The CRA has always been committe
Page 10 and 11:
[our mission] ANNUAL REPORT 2011-20
Page 12 and 13:
12 we issued 111 million benefit an
Page 14 and 15: Given the importance of the benefit
Page 16 and 17: [conclusion] During 2011-2012, we a
Page 18 and 19: value of the payments processed was
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
Page 36 and 37: 36 Draft - Protected B 5 November 2
Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
Page 42 and 43: Draft - Protected B 5 November 2012
Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 48 and 49: Board of Management Oversight Frame
Page 50 and 51: 50 Draft - Protected B 5 November 2
Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 62 and 63: ANNUAL REPORT 2011-2012 Service Sta
Page 66 and 67: challenges and exceptions advance i
Page 68 and 69: ANNUAL REPORT 2011-2012 [other item
Page 70 and 71: Benefit programs and benefit-relate
Page 72 and 73: D Dispute - General term to designa
Page 74 and 75: S Service standard - A public state
Page 76 and 77: ANNUAL REPORT 2011-2012 CANADA REVE
Page 79 and 80: Canada Revenue Agency Audited Finan
Page 81 and 82: Opinion In my opinion, the financia
Page 83 and 84: Expenses (note 8) Statement of Oper
Page 85 and 86: Statement of Cash Flows - Agency Ac
Page 87 and 88: 2. Summary of significant accountin
Page 89 and 90: (k) Contingent liabilities Continge
Page 91 and 92: (b) Reconciliation of net cost of o
Page 93 and 94: 6. Accounts receivable and advances
Page 95 and 96: 8. Segmented information - Expenses
Page 97 and 98: 10. Related party transactions The
Page 99 and 100: 12. Board of Management Pursuant to
Page 101 and 102: Financial Statements Discussion and
Page 103 and 104: Discussion and analysis Analysis of
Page 105 and 106: Non-financial assets Non-financial
Page 107 and 108: Canada Revenue Agency Audited Finan
Page 109 and 110: Emphasis of Matter Without modifyin
Page 111 and 112: Canada Revenue Agency Statement of
Page 113 and 114: Canada Revenue Agency Statement of
Page 115 and 116:
A new accounting standard issued by
Page 117 and 118:
Expenses and Recoveries. Except for
Page 119 and 120:
5. Amounts payable to taxpayers The
Page 121 and 122:
the CRA administers. It does not in
Page 123 and 124:
15. Pension contributions, interest
Page 125 and 126:
Individual and Trust Income Tax Ind
Page 127 and 128:
Income Tax Revenues - Individual an
Page 129 and 130:
sales tax credits. This was partial
Page 131 and 132:
summary information as of March 31,
Page 133 and 134:
1.5 Significant changes in fiscal y
Page 135 and 136:
A delegated authorities matrix whic
Page 137 and 138:
Control frameworks The CRA uses the
Page 139 and 140:
The CRA will move into an ongoing a
Page 141 and 142:
Canada Revenue Agency - Unaudited S
Page 143 and 144:
$73.9 million for increased disburs
Page 145 and 146:
Performance Summary (in thousands o
Page 147:
Authorities approved after Main Est
show all

CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?