CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

[voluntary disclosures]
The Voluntary Disclosures program gives taxpayers a way
to come forward and correct inaccurate or incomplete
information. We offer this program as an opportunity for
taxpayers to correct earlier mistakes and put their tax
affairs in order. Taxpayers using the program have to pay
the taxes owing, plus interest, but may avoid penalties and
prosecution relating to the amounts disclosed.
Information gained from these disclosures is helpful in
identifying other taxpayers who may not have correctly
identified their tax liability. During 2011-2012, we received
ANNUAL REPORT
2011-2012
CANADA REVENUE AGENCY
18.4% more voluntary disclosures and identified over
$863 million in unreported income. The surge in cases
received is partially attributable to better promotion of
the program, but it is also a positive sign that taxpayers are
increasingly becoming aware of their tax obligations.
Indicator 2010-2011 2011-2012 Change
Cases received 12,811 15,167 18.4%
Cases processed 13,009 13,633 4.8%
Unreported income
identified
$773 million $863 million 11.6%
Cases in inventory 3,507 5,040 43.7%
Our performance measures for assisting taxpayers
Our core business outcome Performance rating
Taxpayers have access to the information and the services they need to voluntarily comply with tax laws. Met
Indicator Target
2009-
2010
2010-
2011
2011-
2012 Rating
Average number of days to issue technical interpretation to taxpayers 90 days (avg) 89 87 90 Met
Average number of days to issue an advance income tax ruling to
taxpayers
60 days (avg) 98 102 106 Not met
Electronic payments Upward trend 26.5% 29.7% 33.4% Met
Percentage of individuals who file electronically Upward trend 57.9% 60.3% 62.3% Met
Percentage of GST/HST returns filed electronically Upward trend 25% 41.3% 57.5% Met
Percentage of corporations who file electronically Upward trend 28.5% 46.8% 61.4% Met
Percentage of general callers who reach our telephone service 90% 91% 92% 91% Met
Percentage of business callers who reach our telephone service 90% 93% 92% 90% Met
Percentage of CCTB callers who reach our telephone service 90% 92% 92% 91% Met
Percentage of GST/HST credit callers who reach our telephone service 90% 91% 91% 90% Met
Processing excise tax, excise duty, softwood lumber returns, and air
travellers security charge return within 90 days
Percentage of funds from non-electronic payments deposited within
24 hours of receipt
95% 97.0% 97.6% 98.2% Met
96% 96.6% 97.4% 94.1% Mostly Met 1
Percentage of T1 individual income tax returns processed accurately 98% 99% 98.8% 98.8% Met
Taxpayer-requested adjustments reassessed accurately 96% 96.1% 96.1% 96.7% Met
Response to simple Charities applications within two months 80% 81.9% 87.5% 85.9% Met
Response to regular Charities applications within six months 80% 79.8% 95.5% 91.3% Met
Prior year results can be found on the CRA Web site: www.cra-arc.gc.ca/gncy/nnnl/menu-eng.html
1
The postal disruption in June and July of 2011 prevented the CRA from attaining a met rating.