CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...
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our service standard results<br />
Service Standard Target 2009-2010<br />
Assisting taxpayers<br />
Charities – responding<br />
<strong>to</strong> telephone enquiries<br />
Charities – responding<br />
<strong>to</strong> simple applications<br />
Charities – responding<br />
<strong>to</strong> regular applications<br />
Advance income tax<br />
rulings<br />
Technical<br />
interpretations<br />
GST/HST rulings and<br />
interpretations –<br />
telephone enquiries<br />
GST/HST rulings and<br />
interpretations – written<br />
enquiries<br />
Applications <strong>to</strong> register<br />
pension plans<br />
Amendments <strong>to</strong><br />
registered pension plans<br />
Retirement savings<br />
plans (applications <strong>to</strong><br />
register, amend, or<br />
terminate)<br />
Retirement income<br />
funds (applications <strong>to</strong><br />
register, amend, or<br />
terminate)<br />
E<strong>du</strong>cation savings plans<br />
(applications <strong>to</strong> register,<br />
amend, or terminate)<br />
Respond <strong>to</strong> calls in agent queue within<br />
two minutes<br />
Respond <strong>to</strong> simple applications for<br />
charitable registration within two<br />
months, upon receipt of a complete<br />
application<br />
Respond <strong>to</strong> regular applications for<br />
charitable registration within six months,<br />
upon receipt of a complete application<br />
Issue advance income tax rulings <strong>to</strong><br />
taxpayers within an average of 60<br />
calendar days of receipt of all essential<br />
information<br />
Issue technical interpretations <strong>to</strong><br />
taxpayers within an average of 90<br />
calendar days of receipt of a request<br />
Respond <strong>to</strong> calls in the queue within two<br />
minutes<br />
Respond <strong>to</strong> written requests for GST/HST<br />
rulings and interpretations within<br />
45 business days of receipt in the <strong>CRA</strong>.<br />
This excludes highly technical and<br />
precedent and/or policy-setting rulings<br />
and interpretations<br />
Complete a full review and provide a<br />
response on applications <strong>to</strong> register<br />
pension plans within 180 calendar days<br />
Review pension plan amendments for<br />
compliance with the Income Tax Act<br />
within nine months<br />
Respond <strong>to</strong> applications <strong>to</strong> register,<br />
amend, or terminate retirement savings<br />
plans within 60 calendar days<br />
Respond <strong>to</strong> applications <strong>to</strong> register,<br />
amend, or terminate retirement income<br />
funds within 60 calendar days<br />
Respond <strong>to</strong> applications <strong>to</strong> approve,<br />
amend, and terminate e<strong>du</strong>cation savings<br />
plans specimen plans within 60 calendar<br />
days<br />
2010-<br />
<strong>2011</strong><br />
CANADA REVENUE AGENCY<br />
61<br />
<strong>2011</strong>-<br />
<strong>2012</strong> Rating<br />
80% 89.9% 84.4% 84.2% Met<br />
80% 81.9% 87.5% 85.9% Met<br />
80% 79.8% 95.5% 91.3% Met<br />
100% 98 days 102<br />
days<br />
100% 89 days 87<br />
days<br />
80% Not<br />
applicable<br />
106<br />
days<br />
90<br />
days<br />
Not<br />
met<br />
Met<br />
86% 88.0% Met<br />
80% 94.1% 46.5% 41.9% Not<br />
met<br />
85% 86.5% 94.4% 83.9% Mostly<br />
met 1<br />
80% 67.2% 77.1% 78.7% Mostly<br />
met 1<br />
80% 80.1% 86.3% 94.4% Met<br />
80% 92.6% 94% 96.2% Met<br />
85% 95% 92.1% 97.5% Met<br />
ANNUAL REPORT<br />
<strong>2011</strong>-<strong>2012</strong>