CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

More documents

Recommendations

Info

ANNUAL REPORT 2011-2012 [other items of interest] The 2011-2012 Annual Report structure The CRA is funded according to a program activity (PA) structure established with the Treasury Board Secretariat. The Annual Report to Parliament takes a horizontal view of the CRA’s activities to provide a holistic and integrated assessment of our results. CANADA REVENUE AGENCY The following table shows how the Annual Report to Parliament structure maps to the program activity structure. Legend: PA1 – taxpayer and business assistance, PA2 – assessment of returns and payment processing, PA3 – accounts receivable and returns compliance, PA4 – reporting compliance, PA5 – appeals, PA6 – benefit programs, and PA7 – internal services Overarching priorities Initiatives Program activity delivering benefits providing information PA6 validating eligibility processing assisting taxpayers providing information PA1 & PA7 taxpayer interactions PA1 & PA2 processing services influencing compliance attitudes PA4 voluntary disclosures addressing non-compliance early intervention PA2 complex intervention PA1, PA3 & PA4 enforcement program PA4 payment of tax debt PA3 if you disagree services PA5 disputes taxpayer relief our corporate foundation improving our human resources capacity PA7 information technology responsiveness and sustainability accountability and operational efficiency improving security employ enterprise risk management consistently and systematically contribution to the federal sustainable development strategy management oversight
Detailed tax debt management action plans These plans track actions to address the recommendations of the Standing Committee on Public Accounts (PACP) and the Office of the Auditor General of Canada (OAG) for how the CRA collects tax debt. Risk management The CRA’s strategy to improve the risk management of its collections program will address the OAG’s recommendation (8.52) that: “The Canada Revenue Agency should establish a more comprehensive automated risk-scoring system for tax debt, update the risk scores on an ongoing basis, and use the risk scores to prioritize workload throughout the collections process.” PACP reference #2 specific commitment(s) and deliverables Fully operational risk scores are scheduled for GST/HST programs by 2014 target date progress 2014 In 2011-2012, work continued on developing risk components including data mining models for the GST/HST business revenue line; GST/HST components are scheduled for completion in 2013-2014 followed by automated deployment in 2014-2015. Performance reporting The CRA’s strategy to improve how it reports on the performance of its collections program will address the OAG’s recommendation (8.41) that: “The Canada Revenue Agency should significantly improve its management information to make it complete and comprehensive. It should develop reliable techniques and information sources to determine on a regular basis the results of its collection efforts and use that information to guide its decision-making for each of its major collection modes and actions.” specific commitment(s) and deliverables Performance reporting tools are scheduled to be progressively implemented throughout all major business revenue lines by 2013-2014 target date progress 2014 The final component of the Integrated Revenue Collections Phase I, a performance reporting solution, is scheduled for deployment in June 2012. As well, similar development work for GST/HST and T2 Collections prototypes is being completed, with extensive testing and analysis under way. Debt management research The CRA’s strategy to improve its debt management research will address the OAG’s recommendation (8.28) that: “The Canada Revenue Agency should identify and collect the data it needs to analyze the makeup of its tax debt and to develop better collection strategies.” (considering a variety of factors including fluctuations in the economic cycle) PACP reference #4 specific commitment(s) and deliverables Enhance business intelligence environment: build enhanced analytical capacity using Integrated Revenue Collection data analysis enhancements by 2013 for business programs Research into economic indicators: develop research approach and conduct study target date progress 2013 In 2011-2012, Integrated Revenue Collection incorporated the T2 accounts receivable information into the business intelligence environment. Work is under way to incorporate the GST/HST (collections and compliance) and T2 non-filers information into the business intelligence environment, which is scheduled for completion in 2012-2013. Ongoing In 2011-2012, the debt management research included studies on the T1 non-filer population, economic factors affecting tax debt, and the source and disposition of GST/HST debt. CANADA REVENUE AGENCY 69 ANNUAL REPORT 2011-2012
Page 1 and 2:
Draft - Protected B 5 November 2012
Page 3 and 4:
“Canadian businesses are a vital
Page 5 and 6:
Finally, the Board continued to exa
Page 7:
“The CRA has always been committe
Page 10 and 11:
[our mission] ANNUAL REPORT 2011-20
Page 12 and 13:
12 we issued 111 million benefit an
Page 14 and 15:
Given the importance of the benefit
Page 16 and 17:
[conclusion] During 2011-2012, we a
Page 18 and 19: value of the payments processed was
Page 20 and 21: [providing information] web site Th
Page 22 and 23: There has been a substantial increa
Page 24 and 25: [voluntary disclosures] The Volunta
Page 26 and 27: ANNUAL REPORT 2011-2012 we identifi
Page 28 and 29: Specialized program areas also use
Page 30 and 31: pre-payment review of GST/HST refun
Page 32 and 33: to 2.3% of Gross Domestic Product i
Page 34 and 35: Our performance measures for addres
Page 36 and 37: 36 Draft - Protected B 5 November 2
Page 38 and 39: [services] service complaints Our S
Page 40 and 41: Indicator 2010-2011 2011-2012 Chang
Page 42 and 43: Draft - Protected B 5 November 2012
Page 44 and 45: improving our human resources capac
Page 46 and 47: developed a strategy for managing t
Page 48 and 49: Board of Management Oversight Frame
Page 50 and 51: 50 Draft - Protected B 5 November 2
Page 52 and 53: [board’s priorities and accomplis
Page 54 and 55: [management of personnel] Against a
Page 56 and 57: [committee membership and director
Page 58 and 59: ANNUAL REPORT 2011-2012 CANADA REVE
Page 60 and 61: ANNUAL REPORT 2011-2012 [service st
Page 62 and 63: ANNUAL REPORT 2011-2012 Service Sta
Page 64 and 65: Claims - video and film tax credits
Page 66 and 67: challenges and exceptions advance i
Page 70 and 71: Benefit programs and benefit-relate
Page 72 and 73: D Dispute - General term to designa
Page 74 and 75: S Service standard - A public state
Page 76 and 77: ANNUAL REPORT 2011-2012 CANADA REVE
Page 79 and 80: Canada Revenue Agency Audited Finan
Page 81 and 82: Opinion In my opinion, the financia
Page 83 and 84: Expenses (note 8) Statement of Oper
Page 85 and 86: Statement of Cash Flows - Agency Ac
Page 87 and 88: 2. Summary of significant accountin
Page 89 and 90: (k) Contingent liabilities Continge
Page 91 and 92: (b) Reconciliation of net cost of o
Page 93 and 94: 6. Accounts receivable and advances
Page 95 and 96: 8. Segmented information - Expenses
Page 97 and 98: 10. Related party transactions The
Page 99 and 100: 12. Board of Management Pursuant to
Page 101 and 102: Financial Statements Discussion and
Page 103 and 104: Discussion and analysis Analysis of
Page 105 and 106: Non-financial assets Non-financial
Page 107 and 108: Canada Revenue Agency Audited Finan
Page 109 and 110: Emphasis of Matter Without modifyin
Page 111 and 112: Canada Revenue Agency Statement of
Page 113 and 114: Canada Revenue Agency Statement of
Page 115 and 116: A new accounting standard issued by
Page 117 and 118: Expenses and Recoveries. Except for
Page 119 and 120:
5. Amounts payable to taxpayers The
Page 121 and 122:
the CRA administers. It does not in
Page 123 and 124:
15. Pension contributions, interest
Page 125 and 126:
Individual and Trust Income Tax Ind
Page 127 and 128:
Income Tax Revenues - Individual an
Page 129 and 130:
sales tax credits. This was partial
Page 131 and 132:
summary information as of March 31,
Page 133 and 134:
1.5 Significant changes in fiscal y
Page 135 and 136:
A delegated authorities matrix whic
Page 137 and 138:
Control frameworks The CRA uses the
Page 139 and 140:
The CRA will move into an ongoing a
Page 141 and 142:
Canada Revenue Agency - Unaudited S
Page 143 and 144:
$73.9 million for increased disburs
Page 145 and 146:
Performance Summary (in thousands o
Page 147:
Authorities approved after Main Est
show all

CRA Annual Report to Parliament 2011-2012 (PDF - Agence du ...

Create successful ePaper yourself

Delete template?

Save as template?